handle guest luggage
Manage, pack, unpack and store guest luggage on request.
Hotel porters welcome guests to accommodation facilities, help them carry their luggage and provide services such as occasional cleaning.
Competences and skills
19 ESCO relationsEssential skills and competences 6 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceCross-sector
5 competencesassist clients with special needs
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
comply with food safety and hygiene
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
greet guests
Welcome guests in a friendly manner in a certain place.
handle delivered packages
Administer delivered packages and ensure that they reach their destination on time.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
Optional skills and competences 13 competences
Occupation specific
1 competenceassist at check-in
Help guests and visitors with their check-in and show them their accommodation.
Sector-specific
4 competencesexplain features in accommodation venue
Clarify guests' accommodation facilities and demonstrate and show how to use them.
implement sales strategies
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
provide tourism related information
Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
- Scope note
- Locations might be such as points of interest, events, local customs or foreign country regulations.
take room service orders
Accept room service orders and redirect them to the responsible employees.
- Scope note
- This might include delivering the orders itself.
Cross-sector
8 competencesclean public areas
Disinfect the areas to which the public has access.
- Scope note
- Might include clean glass and windows in public areas, dust and polish furniture, vacuum carpets and clean hard floors, and remove waste.
detect drug abuse
Identify people under excessive use of alcohol and drugs inside a facility, effectively deal with these people and supervise customers own safety while applying relevant regulations.
handle chemical cleaning agents
Ensure proper handling, storage, management and disposal of cleaning chemicals (CIP) in accordance with regulations.
- Scope note
- The chemicals include hazardous materials.
handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
implement marketing strategies
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
park guest's vehicle
Line up guests' vehicles safely and efficiently and retrieve the vehicle at the end of their stay.
provide door security
Spot and monitor individuals or groups of people at the door who intend to enter the premises unlawfully or have potential for causing threats.
run errands on behalf of customers
Take orders and follow requests on behalf of a client, such as go shopping or pick up dry cleaning.