characteristics of products
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
Pet and pet food specialised sellers sell pets, pet foods, accessories, care products and related services in specialised shops.
Competences and skills
38 ESCO relationsEssential knowledge 6 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
5 competencescharacteristics of services
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
e-commerce systems
Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
digital
product comprehension
The offered products, their functionalities, properties and legal and regulatory requirements.
sales argumentation
Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
Cross-sector
1 competenceanimal nutrition
Aspects of how different animal species are fed and provided water. Different types of animal food, the quality criteria for animal food and methods to feed and give water to animals.
Essential skills and competences 30 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
24 competencesadvise customers on appropriate pet care
Provide information to customers on how to feed and care for pets, appropriate food choices, vaccination needs, etc.
advise on care products for pets
Provide advice on basic care products, such as supplements and vitamins, that can be used on various types of pets.
care for living pets in the store
Care for pets in the store. Look after their transportation, food, care and living conditions prior to selling them.
carry out active selling
Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.
carry out order intake
Take in of purchase requests for items that are currently unavailable.
carry out products preparation
Assemble and prepare goods and demonstrate their functionalities to customers.
demonstrate products' features
Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
examine merchandise
Control items put up for sale are correctly priced and displayed and that they function as advertised.
explain use of equipment for pets
Explain how to correctly use and maintain pet equipment such as birdcages and aquaria.
guarantee customer satisfaction
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
issue sales invoices
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
maintain store cleanliness
Keep the store tidy and clean by hovering and mopping.
monitor stock level
Evaluate how much stock is used and determine what should be ordered.
operate cash register
Register and handle cash transactions by using point of sale register.
organise product display
Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.
plan aftersales arrangements
Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.
prevent shoplifting
Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.
process refunds
Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
provide customer guidance on product selection
Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.
recommend pet food selection
Recommend and provide advice to customers on different types of pet foods in the store.
register pets
Carry out all the procedures and documentation required for officially registering the pets in the store for sale.
sell pet accessories
Sell pet accessories such as pet clothing, bowls, toys, clothing, etc. Inform customers about all products available in stock.
stock shelves
Refill shelves with merchandise to be sold.
Cross-sector
6 competencesapply numeracy skills
Practise reasoning and apply simple or complex numerical concepts and calculations.
ensure compliance with legal requirements
Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
organise storage facilities
Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.
provide advice on pet training
Provide suitable customer advice on how to train pets such as cats and dogs; explain training procedures and the use of accessories.
provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Optional knowledge 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
2 competencesanimal welfare legislation
The legal boundaries, codes of professional conduct, national and EU regulatory frameworks and legal procedures of working with animals and living organisms, ensuring their welfare and health.
- Scope note
- National and EU legislation relevant to occupation, regulatory body and codes of conduct. This may include . , health and safety, risk assessment requirements and codes of conduct, especially in the areas of animal welfare, health and public health, food and environmental safety in relation with clients.
pet diseases
The major diseases that can affect pets and their prevention.