company policies
The set of rules that govern the activity of a company.
Rental service representatives are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Competences and skills
43 ESCO relationsEssential knowledge 3 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencesproduct comprehension
The offered products, their functionalities, properties and legal and regulatory requirements.
Cross-sector
1 competencefinancial capability
Financial operations such as calculations, cost estimations, budget management taking relevant commercial and statistical data into account such as data for materials, supplies and manpower.
Essential skills and competences 19 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
8 competencesassist customers
Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
guarantee customer satisfaction
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
handle rental overdues
Identifying rental delays of return and applying the appropriate measures such as additional payment and adjust availability of rentable items.
identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
maintain inventory of rented items
Compose and keep up-to-date inventory of the items rented to customers.
provide customers with price information
Provide customers with accurate and up-to-date information about charges and price rates.
record customers' personal data
Gather and record customers' personal data into the system; obtain all signatures and documents required for rental.
work independently in rental services
Perform tasks such as communicating with customers, answering the telephone, renting out products, resolving technical issues without the guidance or support of others, taking decisions autonomously and assuming responsibility for them.
Cross-sector
11 competencesachieve sales targets
Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.
apply numeracy skills
Practise reasoning and apply simple or complex numerical concepts and calculations.
communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
handle financial transactions
Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.
have computer literacy
Utilise computers, IT equipment and modern day technology in an efficient way.
digital
manage claims process
Manage the relation with an insurer related to its obligation to receive, investigate and act on a claim filed by an insured.
perform multiple tasks at the same time
Execute multiple tasks at the same time, being aware of key priorities.
process data
Enter information into a data storage and data retrieval system via processes such as scanning, manual keying or electronic data transfer in order to process large amounts of data.
digital
process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
review completed contracts
Review content and check accuracy of completed contracts.
Optional knowledge 9 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
7 competencesagricultural equipment
The offered agricultural machinery and equipment products, their functionalities, properties and legal and regulatory requirements.
industrial tools
The tools and equipment used for industrial purposes, both power and hand tools, and their various uses.
machinery products
The offered machinery products their functionalities, properties and legal and regulatory requirements.
mining, construction and civil engineering machinery products
The offered mining, construction and civil engineering machinery products, their functionalities, properties and legal and regulatory requirements.
office equipment
The offered office machinery and equipment products, its functionalities, properties and legal and regulatory requirements.
types of aircraft
The various types of aircraft, their functionalities, properties and legal and regulatory requirements.
types of maritime vessels
Various types of maritime vessels such as container ships, passenger ships and fishing vessels, and their characteristics and specifications, security, technical, and maintenance requirements.
Cross-sector
2 competencescontract law
The field of legal principles that govern written agreements between parties concerning the exchange of goods or services, including contractual obligations and termination.
credit card payments
The methods involving payment done through credit cards.
Optional skills and competences 12 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencesbuild rapport with people from different cultural backgrounds
Understand and create a link with people from different cultures, countries, and ideologies without judgements or preconceptions.
operate cash register
Register and handle cash transactions by using point of sale register.
Cross-sector
10 competencescommunicate by telephone
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
create solutions to problems
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
facilitate official agreement
Facilitate an official agreement between two disputing parties, ensuring that both parties agree on the resolution which has been decided on, as well as writing the necessary documents and ensuring both parties sign it.
listen actively
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
manage contracts
Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree on and document any changes in line with any legal limitations.
manage theft prevention
Apply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.
show diplomacy
Deal with people in a sensitive and tactful way.
speak different languages
Master foreign languages to be able to communicate in one or more foreign languages.
research
use customer relationship management software
Use specialised software to manage company’s interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.
digital
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.