assertiveness
The attitude to stand up for yourself and be treated with respect without upsetting others, being aggressive, rude or submissive.
Gaming inspectors, have the ability to deal and inspect all the respective games and carry out all gaming operations to the highest possible standards of efficiency, security and customer service in accordance with company procedures and current legislation. Their responsibility is to oversee all the irrespective games played, and ensure that rules are adhered to and players don't cheat. They are responsible for the maintenance of the equipment and handle all customer questions and complaints.
Competences and skills
29 ESCO relationsEssential knowledge 6 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
6 competencescasino game rules
The rules and principles that govern the different games played within a casino.
company policies
The set of rules that govern the activity of a company.
games rules
Set of principles and rules that govern a game.
legal standards in gambling
The legal requirements, rules and limitations in gambling and betting activities.
responsible gambling
The proper behaviour when participating in a gambling game such as how to be aware of others people's reactions and why people act and react as they do.
Cross-sector
0 competencesNo competences in this bucket.
Essential skills and competences 15 competences
Occupation specific
2 competencescontrol games
Be fully aware of table action, taking control of games to ensure smooth running and appropriate speed, prioritising attention according to the experience of the dealer and the level of the action.
staff game shifts
Monitor staffing levels to ensure that all games and tables are adequately staffed for every shift.
Sector-specific
8 competencesconduct gambling games
Carry out all gaming operations in a casino for example, including table administration, opening and closing procedures.Perform these operations according to the required standard and in line with requisite regulations.
deal with public
Adopt a pleasant, professional and positive manner with all customers, anticipating their needs and passing customer complaints to a member of the management team (if necessary) in a calm, professional and non confrontational manner.
follow ethical code of conduct of gambling
Follow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.
identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
maintain gaming equipment
Maintenance of gaming tools, equipment and supplies.
report gaming incidents
Report accordingly about incidents during gambling, betting and lottery games.
show good manners with players
Be polite and show good manners towards players, by-standers and other audience.
supervise game operations
Circulate between gaming tables watching the games to ensure that operations are conducted properly. Note irregularities and malfunctions, ensure that dealers follow house rules and that players don't cheat.
Cross-sector
5 competencesadapt to changing situations
Change approach to situations based on unexpected and sudden changes in people's needs and mood or in trends; shift strategies, improvise and naturally adapt to those circumstances.
communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
demonstrate games
Explain and demonstrate games and game rules to new players/visitors.
supervise staff
Oversee the selection, training, performance and motivation of staff.
train dealers in gaming
Instruct and teach new dealers about the description of their job and introduce them to the team.
Optional knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
1 competencequality standards
The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.
Optional skills and competences 7 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
4 competencesadapt developed game to the market
Follow gaming trends in order to adjust the development of new games to the current needs of the market.
apply gaming psychology
Employ human psychology principles for gaming development strategies in order to create appealing games.
operate games
Acknowledge and greet all customers to the gaming tables, be fully conversant with the rules and company procedures of all games within the casino; give clear and confident commentary throughout all games and maintain the required level of table security, ensuring that any problems are brought to the attention of the table inspector; control games by pacing them accordingly with regard to ‘chip’ volume and customer and business needs; demonstrate awareness of customers and their mode of play, responding to their requests where appropriate; explain fully the rules of games to customers, recognising when customers require help and provide assistance in a positive manner.
respect cultural preferences
Recognise different cultural preferences when creating products and concepts in order to avoid giving insult to certain people. Try to reach as broad an audience possible.
Cross-sector
3 competencesapply knowledge of human behaviour
Practice principles related to group behaviour, trends in society, and influence of societal dynamics.
manage personal professional development
Take responsibility for lifelong learning and continuous professional development. Engage in learning to support and update professional competence. Identify priority areas for professional development based on reflection about own practice and through contact with peers and stakeholders. Pursue a cycle of self-improvement and develop credible career plans.
research
perform multiple tasks at the same time
Execute multiple tasks at the same time, being aware of key priorities.