customer service
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
Financial markets back office administrators perform administrative tasks for all the transactions registered in the trading room. They process transactions involving securities, derivatives, foreign exchange, commodities, and manage the clearing and settling of trades.
Competences and skills
29 ESCO relationsEssential knowledge 7 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencesoffice administration
The paperwork processes related to the administrative areas of an office environment. The activities or processes may include financial planning, record keeping and billing and managing the general logistics of an organisation.
Cross-sector
5 competencesbanking activities
The broad and continuously growing banking activities and financial products managed by banks ranging from personal banking, corporate banking, investment banking, private banking, up to insurance, foreign exchange trading, commodity trading, trading in equities, futures and options trading.
electronic communication
Data communication performed through digital means such as computers, telephone or e-mail.
digital
financial markets
The financial infrastructure which permits trading securities offered by companies and individuals govern by regulatory financial frameworks.
financial products
The different types of instruments that apply to the management of cash flow that are available on the market, such as shares, bonds, options or funds.
office software
The characteristics and functioning of software programs for office tasks such as word processing, spreadsheets, presentation, email and database.
digital
Essential skills and competences 6 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competencemanage administrative systems
Ensure administrative systems, processes and databases are efficient and well managed and give the sound basis to work together with the administrative officer/staff/professional.
Cross-sector
5 competenceshandle financial transactions
Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.
handle paperwork
Handle work-related paperwork ensuring that all relevant requirements are met.
maintain records of financial transactions
Collate all the financial transactions done in the daily operations of a business and record them in their respective accounts.
manage contracts
Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree on and document any changes in line with any legal limitations.
perform clerical duties
Perform administrative tasks such as filing, typing up reports and maintaining mail correspondence.
Optional knowledge 10 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
4 competencesactuarial science
The rules of applying mathematical and statistical techniques to determine potential or existing risks in various industries, such as finance or insurance.
commercial law
The legal regulations that govern a specific commercial activity.
foreign valuta
The currencies of different countries such as the euro, dollar or yen including their exchange rate and the methods of currency conversion.
international commercial transactions rules
Pre-defined commercial terms used in international commercial transactions which stipulate clear tasks, costs and risks associated with the delivery of goods and services.
Cross-sector
6 competencesaccounting
The documentation and processing of data regarding financial activities.
economics
Economic principles and practices, financial and commodity markets, banking and the analysis of financial data.
financial jurisdiction
Financial rules and procedures applicable to a certain location, whose regulatory bodies decide on its jurisdiction
securities
The financial instruments traded in financial markets representing both the right of property over the owner and at the same time, the obligation of payment over the issuer. The aim of securities which is raising capital and hedging risk in financial markets.
statistics
The study of statistical theory, methods and practices such as collection, organisation, analysis, interpretation and presentation of data. It deals with all aspects of data including the planning of data collection in terms of the design of surveys and experiments in order to forecast and plan work-related activities.
stock market
The market in which shares of publicly held companies are issued and traded.
Optional skills and competences 6 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencesmanage securities trading
Administer and control the sale and purchase of tradable financial products such as equity and debt securities.
trade foreign currencies
Buy or sell foreign currencies or valuta on the foreign exchange market on your own account or on behalf of a customer or institution in order to make a profit.
Cross-sector
4 competencescommunicate with banking professionals
Communicate with professionals in the field of banking in order to obtain information on a specific financial case or project for personal or business purposes, or on behalf of a client.
provide financial product information
Give the customer or client information about financial products, the financial market, insurances, loans or other types of financial data.
trace financial transactions
Observe, track and analyse financial transactions made in companies or in banks. Determine the validity of the transaction and check for suspicious or high-risk transactions in order to avoid mismanagement.
trade securities
Buy or sell tradable financial products such as equity and debt securities on your own account or on behalf of a private customer, corporate customer or credit institution.