administrative tasks in a medical environment
The medical administrative tasks such as registration of patients, appointment systems, record keeping of patients information and repeated precribing.
Front line medical receptionists greet clients and patients as they arrive at the medical facility and check them in, collect patient notes and make appointments work under the supervision and direction of healthcare institution manager.
Competences and skills
33 ESCO relationsEssential knowledge 7 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencescustomer service
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
health records management
The procedures and importance of record keeping in a healthcare system such as hospitals or clinics, the information systems used to keep and process records and how to achieve maximum accuracy of records.
Cross-sector
4 competenceshealth care legislation
The patients` rights and responsibilities of health practitioners and the possible repercussions and prosecutions in relation to medical treatment negligence or malpractice.
health care system
The structure and function of health care services.
medical informatics
The processes and tools used for the analysis and dissemination of medical data through computerized systems.
digital
medical terminology
The meaning of medical terms and abbreviations, of medical prescriptions and various medical specialties and when to use it correctly.
Essential skills and competences 18 competences
Occupation specific
1 competencemaintain reception area
Organise and maintain the reception area, including hygiene, to keep up appearances for incoming guests and visitors.
Sector-specific
7 competencesanswer patients' questions
Respond in a friendly and professional manner to all inquiries from current or potential patients, and their families, of a healthcare establishment.
collect healthcare user's general data
Collect qualitative and quantitative data related to the healthcare user's anagraphic data and provide support on filling out the present and past history questionnaire and record the measures/tests performed by the practitioner.
contribute to continuity of health care
Contribute to the delivery of coordinated and continuous healthcare.
identify patients' medical records
Locate, retrieve and present medical records, as requested by authorized medical personnel.
maintain healthcare user data confidentiality
Comply with and maintain the confidentiality of healthcare users` illness and treatment information.
use electronic health records management system
Be able to use specific software for the management of health care records, following appropriate codes of practice.
digital
work in multidisciplinary health teams
Participate in the delivery of multidisciplinary health care, and understand the rules and competences of other healthcare related professions.
Cross-sector
10 competencesadhere to organisational guidelines
Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.
administer appointments
Accept, schedule and cancel appointments.
apply numeracy skills
Practise reasoning and apply simple or complex numerical concepts and calculations.
communicate by telephone
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
communicate in healthcare
Communicate effectively with patients, families and other caregivers, health care professionals, and community partners.
comply with legislation related to health care
Comply with the regional and national health legislation which regulates relations between suppliers, payers, vendors of the healthcare industry and patients, and the delivery of healthcare services.
follow clinical guidelines
Follow agreed protocols and guidelines in support of healthcare practice which are provided by healthcare institutions, professional associations, or authorities and also scientific organisations.
manage healthcare users' data
Keep accurate client records which also satisfy legal and professional standards and ethical obligations in order to facilitate client management, ensuring that all clients' data (including verbal, written and electronic) are treated confidentially.
type on electronic devices
Type fast and flawless on electronic devices such as computers in order to ensure a quick and accurate data entry.
digital
work in a multicultural environment in health care
Interact, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.
Optional knowledge 3 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceprofessional documentation in health care
The written standards applied in the health care professional environments for documentation purposes of one`s activity.
Cross-sector
2 competencesmanage healthcare staff
The managerial tasks and responsibilities required in a health care setting.
medical studies
The basics and terminology of medical studies.
Optional skills and competences 5 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencesassist patients with special needs
Respond appropriately and communicate effectively with patients with special needs such as learning disabilities and difficulties, physical disabilities, mental illness, memory loss, bereavement, terminal illness, distress or anger.
comply with quality standards related to healthcare practice
Apply quality standards related to risk management, safety procedures, patients feedback, screening and medical devices in daily practice, as they are recognized by the national professional associations and authorities.
Cross-sector
3 competencescommunicate in foreign languages with health service providers
Apply foreign languages in communicating with health service providers such as doctors and nurses.
process medical insurance claims
Contact the patient`s health insurance company and submit the appropriate forms with information on the patient and treatment.
screen clients
Check the personal information of clients and make sure they are not on any blacklist or registered for any severe offences.