Beauty salon managers oversee the daily operations and staff management in a beauty salon. They ensure customer satisfaction, budget control and inventory management. Beauty salon managers set up and enforce salon rules and cleanliness guidelines. They are also in charge of promoting the salon to attract new clients.
No competences in this bucket.
The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.
The various types of substances used to enhance the appearance of the human body.
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
The offered products, their functionalities, properties and legal and regulatory requirements.
The set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.
The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.
The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.
The field and characteristics of recreational activities for customers.
The managing aspects of running a cosmetology-related business, such as leadership, organisation, and communication.
No competences in this bucket.
Develop plans and policies which aim to provide the desired recreation activities to a target group or in a community.
Elaborate methodologies through which a company markets and sells a product or service to generate income.
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Manage the organisational, financial and day-to-day operation of a small-to-medium enterprise.
Manage the delivery of customer service including activities and approaches that play a vital part in customer service by seeking and implementing improvements and developments.
Manage the daily operations of a cultural facility. Organise all activities and coordinate the different departments functioning within a cultural facility. Develop a plan of action and arrange the necessary funds.
Evaluate how much stock is used and determine what should be ordered.
Promote the implementation of recreation programs in a community, as well as recreation services provided by an organisation or institution.
Schedule the use of recreational facilities.
Run the management of an establishment and ensure that every need for an smooth running of the operations is looked after.
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
Develop and supervise the implementation of policies aimed at documenting and detailing the procedures for the operations of the organisation in the lights of its strategic planning.
Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up to date on their activities.
Guarantee that employees' activities follow company regulations, as implemented through client and corporate guidelines, directives, policies and programmes.
Establish daily priorities for staff personnel; effectively deal with multi-task workload.
Lead and manage according to the organisation's code of conduct.
Maintain the liaison and exchange of information with regional or local authorities.
Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.
Plan, monitor, report on the budget and prepare set production budgets.
Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.
Create logistic framework for transporting goods to customers and for receiving returns, execute and follow up the logistics processes and guidelines. Adapt the production processes to the contingencies and constraints of the medium.
Maintain an overview of all the incoming tasks in order to prioritise the tasks, plan their execution, and integrate new tasks as they present themselves.
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Monitor and control the flow of supplies that includes the purchase, storage and movement of the required quality of raw materials, and also work-in-progress inventory. Manage supply chain activities and synchronise supply with demand of production and customer.
Command products from relevant suppliers to get convenient and profitable products to purchase.
Schedule long term objectives and immediate to short term objectives through effective medium-term planning and reconciliation processes.
Act as representative of the institution, company or organisation to the outside world.
Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.
Direct daily operations of different units. Coordinate program/project activities to assure the respect of costs and time.
Direct and supervise the day-to-day activities of subordinate personnel.
No competences in this bucket.
No competences in this bucket.
The methods and regulations involved in the process of accurate bookkeeping.
No competences in this bucket.
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
Keep written records of the amount of stock in storage, incoming and outgoing products required for the proper operation of services, repairs and maintenance tasks.
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
Distribute to the public samples of various cosmetic products you are promoting so that prospective clients can test them and then buy them.
Recommend and provide advice on cosmetic products based on the customer's personal preferences and needs and on the different product types and brands available.
Provide advice to customers on how to apply various cosmetic products such as lotions, powders, nail polish or creams.
Analyse the formal statements from businesses which outline their business goals and the strategies they set in place to meet them, in order to assess the feasibility of the plan and verify the business' ability to meet external requirements such as the repayment of a loan or return of investments.
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
Create standardised series of actions of a certain order to support the organisation.
Welcome guests in a friendly manner in a certain place.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
File and organise professional administration documents comprehensively, keep customer records, fill in forms or log books and prepare documents about company-related matter.
Oversee cleaning activities undertaken by employees.
Monitor quick and safe emergency evacuation plans.
Manage and be responsible for employees receiving their wages, review salaries and benefit plans and advise management on payroll and other employment conditions.
Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.
Set up procedures for maintaining and improving health and safety in the establishment or workplace.
Prepare, compile and communicate reports with broken down cost analysis on the proposal and budget plans of the company. Analyse the financial or social costs and benefits of a project or investment in advance over a given period of time.
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
Prepare and present periodic reports on the operations, achievements, and results obtained during certain period to higher level managers and directors.
Sell a variety of cosmetic products such as lotions, soaps, lip sticks, hair removers, perfumes, tooth pastes, face masks, nail polisher and deodorants.
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.