serve beers
Provide beers from bottle or draught, specific to the type of beer.
- Scope note
- Does not include beers served in the bottle.
Bartenders serve alcoholic or non-alcoholic drinks as requested by clients in a hospitality service bar outlet.
Competences and skills
38 ESCO relationsEssential skills and competences 21 competences
Occupation specific
1 competenceSector-specific
12 competencesclear the bar at closing time
Free the bar at closing time by politely encouraging patrons to leave at closing time according to policy.
display spirits
Show full range of available spirits in a visually pleasing manner.
handle bar equipment
Use bar equipment such as cocktail shakers, blenders and cutting boards.
handover the service area
Leave service area in conditions which follow safe and secure procedures, so that it is ready for the next shift.
- Scope note
- Serving area includes receptions, restaurants, bars, coffee bars and other.
identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
maintain bar cleanliness
Keep cleanliness in all the bar areas including counters, sinks, glasses, shelves, floors and storage areas.
prepare hot drinks
Make hot drinks by brewing coffee and tea and adequately preparing other hot beverages.
present drinks menu
Acquaint guests with items on the drinks menu, make recommendations and answer questions regarding beverages.
serve beverages
Provide a variety of alcoholic and non-alcoholic beverages such as soft drinks, mineral waters, wine and bottled beer over a counter or using a tray.
- Scope note
- Does not include drinks which take a more involved preparation, such as specialised coffee, other hot drinks, mixed drinks, and beers served in a glass.
setup the bar area
Arrange the bar area such as the counter, equipment, side stations, side tables and displays, so that it is ready for the upcoming shift and in conditions which follow safe, hygienic and secure procedures.
stock the bar
Keep and replenish bar inventory and bar supplies.
take food and beverage orders from customers
Accept orders from customers and record them into the Point of Sale system. Manage order requests and communicate them to fellow staff members.
Cross-sector
8 competencescomply with food safety and hygiene
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
detect drug abuse
Identify people under excessive use of alcohol and drugs inside a facility, effectively deal with these people and supervise customers own safety while applying relevant regulations.
enforce alcohol drinking laws
Implement local legislation surrounding the selling of alcoholic beverages, including its sale to minors.
execute opening and closing procedures
Apply standard opening and closing procedures for bar, store or restaurant.
handle glassware
Utilise glassware by polishing, cleaning and storing it properly.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
upsell products
Persuade customers to buy additional or more expensive products.
- Scope note
- Products include also services.
Optional knowledge 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competenceslocal area tourism industry
The characteristics of local sights and events, accommodation, bars and restaurants and leisure activities.
sparkling wines
The varieties of sparkling wines and their match with food products.
Cross-sector
0 competencesNo competences in this bucket.
Optional skills and competences 15 competences
Occupation specific
3 competenceschange kegs
Substitute kegs and barrels for a new one in a safe and hygienic manner.
clean beer pipes
Disinfect beer pipes on regular basis according to guidelines to ensure the beer is tasty and hygienic.
prepare garnish for drinks
Clean and cut fruit and vegetables to garnish a wide variety of alcoholic and non-alcoholic drinks.
Sector-specific
9 competencesassemble cocktail garnishes
Create cocktail garnishes by applying decorations such as straws, stirrers, spices and condiments.
compile drinks menu
Create drinks inventory according to needs and preferences of guests.
compile drinks price lists
Set prices according to needs and preferences of guests.
create decorative food displays
Design decorative food displays by determining how food is presented in the most attractive way and realising food displays in order to maximise revenue.
educate customers on coffee varieties
Instruct customers about origins, characteristics, differences in flavours and blends of coffee products.
educate customers on tea varieties
Instruct customers about origins, characteristics, differences in flavours and blends of tea products.
prepare fruit ingredients for use in beverages
Cut or blend fruits for use in preparation and decoration of drinks such as cocktails and aperitifs.
prepare mixed beverages
Make a range of mixed alcoholic drinks, such as cocktails and long drinks and non-alcoholic drinks according to the recipes.
serve wines
Provide wine using proper techniques in front of the customers. Open the bottle correctly, decant the wine if needed, serve and keep the wine in the proper temperature and container.
Cross-sector
3 competencesapply foreign languages in hospitality
Use the mastery of foreign languages orally or written in the hospitality sector in order to communicate with colleagues, customers or guests.
devise special promotions
Plan and invent promotion activities to stimulate sales
handle gas cylinders
Grip gas cylinders in a safe manner and ensure they are compliant with safety and health regulations.