Spa attendants interact with guests at the reception desk to provide indications and explain the available services in the spa center. They are also in charge of cleaning the spa rooms after use, maintaining storage area cleanliness and restocking clean towels. Spa attendants monitor the security of the facility and are responsible for selling the products and services available such as treatment packages.
No competences in this bucket.
Field of information which distinguishes different kinds of spa such as thermal, hammam, medical, ayurvedic, relaxation, destination and traditional spas. These practices differ in treatments, therapies, services, programmes and provisions.
The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.
Set up and use equipment to clean spa work areas and to work with the recommended temperatures and humidity levels to cleanse wet spa treatment areas. Avoid the spread of infections and possible risks.
Provide clients with locker rooms and locker keys to secure their belongings in the facility, keeping track of the available space left.
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
Keep up to date with new spa products such as certain oil and nail products being introduced by the market, and implement their benefits in the company or facility.
Make sure to keep yourself clean and tidy and wear protective equipment when performing cleaning activities, as required by the health and safety procedures of the task or the organisation.
Evaluate how much stock is used and determine what should be ordered.
Supply towels, bathing suits and other equipment and supplies to clients in the spa or swimming facility.
Renew the stock of towels and spa products in both men and locker rooms as in the pool area. Remove these to the designated areas and launder towels, robes and sandals if needed.
Clean the floors and stairways of buildings by sweeping, vacuuming, and mopping them, according to hygienic and organisational standards.
Keep workspaces and equipment free from dirt, infection, and disease by removing waste, trash and providing for appropriate cleaning.
Welcome guests in a friendly manner in a certain place.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Clean and preserve the equipment and material used for cleaning purposes in a proper state.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Command products from relevant suppliers to get convenient and profitable products to purchase.
Ensure that necessary daily amenities for visitors, vendors, expositors, and public in general are given and functioning properly. Ensure provision of reception, parking, toilets, catering, and accommodation amenities.
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
Encourage sales by identifying the customer’s buying needs and by promoting benefits and features of the organisation’s products. Respond to and resolve customer objections and agree to mutually beneficial terms and conditions.
Encourage sales by identifying the customer’s buying needs and by promoting benefits and features of the organisation’s services. Respond to and resolve customer objections and agree to mutually beneficial terms and conditions.
No competences in this bucket.
The set of rules that govern the activity of a company.
The set of health, safety and hygiene standards and items of legislation applicable in a specific sector.
Types of protective materials and equipment foreseen for various types of tasks such as general or specialised cleaning activities.
No competences in this bucket.
Collect the dirty pieces of clothing or other linen within the facility and send them to the laundry service.
Promote and maintain a culture of health, safety and security among your customers by maintaining policies and procedures for the protection of vulnerable participants and when necessary, dealing with suspicions of possible abuse.
Promote and maintain a culture of health, safety and security among the staff by maintaining policies and procedures for the protection of vulnerable participants and when necessary, dealing with suspicions of possible abuse.
Inspect, direct and execute preventive maintenance and repair of spa facilities. Check for the proper functioning and availability of equipment and supplies. Contact and coordinate on-site maintenance of contractors and their operational costs.
Direct diverse spa services and programs according to company or facility quality standards and guidelines.
Maintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved.
Make sure that toilet supplies such as soap and toilet paper are always available for customer use.
Analyse the steps which have been taken in order to reach the organisation's goals in order to assess the progress which has been made, the feasibility of the goals, and to ensure the goals can be met according to deadlines.
Aid guests during their departure, receive feedback on satisfaction and invite guests to come back once more.
Measure and adjust temperature of a given space or object.
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
Keep the working area and equipment clean and orderly.
Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.
Implement a set of measures to prevent and control infections, formulating and establishing health and safety procedures and policies.
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.