company policies
The set of rules that govern the activity of a company.
Executive assistants are advanced administrative professionals who work with top-level executives or in international facilities in various industries. They organise meetings, organise and maintain files, arrange travel, train staff members, communicate in other languages, and manage the day-to-day operations of the office.
Competences and skills
41 ESCO relationsEssential knowledge 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceCross-sector
1 competencebusiness communication
The process of effectively communicating within the workplace and to external bodies to achieve organisational goals.
Essential skills and competences 23 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencesapply information security policies
Implement policies, methods and regulations for data and information security in order to respect confidentiality, integrity and availability principles.
communicate schedules to the people concerned
Convey relevant scheduling information. Present the schedule to the persons concerned, and inform them of any schedule changes. Approve the schedules and verify that everyone has understood the information sent to them.
perform business research
Search and collect information relevant for the development of businesses in different fields ranging from legal, accounting, finance, up to commercial matters.
Cross-sector
20 competencesbuild business relationships
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
build trust
Express intentions and behaviour in a coherent and transparent manner, inviting reciprocity and establishing the grounds for a trusting and reliable connection between people and teams.
coordinate events
Lead events by managing budget, logistics, event support, security, emergency plans and follow up.
disseminate messages to people
Receive, process, and pass messages to people coming from phone calls, faxes, postal, and emails.
draft corporate emails
Prepare, compile, and write mails with the adequate information and an appropriate language to make internal or external communications.
digital
fix meetings
Fix and schedule professional appointments or meetings for clients or superiors.
liaise with managers
Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.
maintain register of shareholders
Keep a register of shareholders and monitoring changes in share ownership of the company.
manage office facility systems
Keep management and service ability of the various office systems needed for the smooth and daily operation of the office facilities such as internal communication systems, softwares of common use inside the company, and office networks.
digital
manage personnel agenda
Schedule and confirm appointments for the personnel of the office, mostly managers and directive employees, with external parties.
observe confidentiality
Observe the set of rules establishing the nondisclosure of information except to another authorised person.
organise travel arrangements for staff
Plan all arrangements for business travels including preparing schedules and booking transportation, dinners and accommodation.
perform clerical duties
Perform administrative tasks such as filing, typing up reports and maintaining mail correspondence.
plan schedule
Develop the schedule including procedures, appointments and working hours.
process commissioned instructions
Process instructions, usually oral ones, provided by managers and directives on actions required to be made. Take note, inquire, and take action on the commissioned requests.
translate keywords into full texts
Draft e-mails, letters and other written documents on the basis of keywords or key concepts outlining the content. Choose the appropriate format and language style according to the type of document.
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
use office systems
Make appropriate and timely use of office systems used in business facilities depending on the aim, whether for the collection of messages, client information storage, or agenda scheduling. It includes administration of systems such as customer relationship management, vendor management, storage, and voicemail systems.
use spreadsheets software
Use software tools to create and edit tabular data to carry out mathematical calculations, organise data and information, create diagrams based on data and to retrieve them.
digital
use word processing software
Use computer software applications for composition, editing, formatting, and printing of any sort of written material.
digital
Optional knowledge 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencesinternational import export regulations
The principles that govern the import and export of products and equipment, trade restrictions, health and safety measures, licenses, etc.
international tariffs
The international tariffs, taxes, or duties that must be paid on a particular class of import or export materials.
Cross-sector
0 competencesNo competences in this bucket.
Optional skills and competences 14 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencesliaise with board members
Report to the management, boards of directors and committees of an organisation.
support development of annual budget
Support the development of the annual budget by producing base data as defined by the operations budget process.
work in an international environment
Guide your career to an international level which often requires the ability to interact, relate and communicate with individuals from different cultures.
Cross-sector
11 competencesbuild international relations
Build positive communication dynamics with organisations from different countries in order to build a cooperative relationship and optimise information exchange.
communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
create import-export commercial documentation
Organise the completion of official documents such as letters of credit, shipping orders, and certificates of origin.
manage payroll reports
Maintain personnel records as well as payroll reports. Record evaluations, promotions or disciplinary actions.
prepare financial statements
Collect, entry, and prepare the set of financial records disclosing the financial position of a company at the end of a certain period or accounting year. The financial statements consisting of five parts which are the statement of financial position, the statement of comprehensive income, the statement of changes in equity (SOCE), the statement of cash flows and notes.
prepare presentation material
Prepare the documents, slide shows, posters and any other media needed for specific audiences.
prepare tax returns forms
Totalise all the deductible tax collected during the quarter or fiscal year in order to fill tax return forms and claim it back to the governmental authorities for declaring taxation liability. Keep the documents and records supporting the transaction.
revise drafts made by managers
Revise drafts made by managers in order to check completeness, accuracy, and formatting.
show intercultural awareness
Show sensibility towards cultural differences by taking actions which facilitate positive interaction between international organisations, between groups or individuals of different cultures, and to promote integration in a community.
speak different languages
Master foreign languages to be able to communicate in one or more foreign languages.
research
translate language concepts
Translate one language into another language. Match words and expressions with their corresponding brothers in other languages, while making sure that the message and nuances of the original text are preserved.