Travel consultants provide customised information and consultation on travel offers, make reservations and sell travel services together with other related services.
No competences in this bucket.
The practice of sustainable travel to natural areas that conserve and support the local environment, fostering environmental and cultural understanding. It usually involves the observation of natural wildlife in exotic natural environments.
The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.
The application of self-service technologies in the tourism industry: performing online bookings, self-check-ins for hotels and airlines, allowing clients to perform and complete reservations by themselves using digital tools.
No competences in this bucket.
Personalise and present custom-made travel packages for customer's approval.
Establish a widely spread network of suppliers in the tourism industry.
Develop educational programmes and resources for individuals or guided groups, to provide information about sustainable tourism and the impact of human interaction on the environment, local culture and natural heritage. Educate travellers about making a positive impact and raise awareness of environmental issues.
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
Collect information, monitor and assess the impact of tourism on the environment, including on protected areas, on local cultural heritage and biodiversity, in an effort to reduce the carbon footprint of activities in the industry. It includes running surveys about visitors and measuring any compensation required for offsetting damages.
Make sure that travel arrangements run according to plan and ensure effective and satisfactory service, accommodation and catering.
Prepare protection plans to apply against unexpected disasters to reduce the impact on cultural heritage as buildings, structures or landscapes.
Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
Exchange tourist services or packages for money on behalf of the tour operator and manage transportation and accommodation.
Use digital platforms to promote and share information and digital content about a hospitality establishment or services. Analyse and manage reviews addressed to the organisation to ensure customer satisfaction.
Promote and sell insurance that is intended to cover medical expenses, financial default of travel suppliers and other losses incurred while travelling, either within one's own country or internationally.
Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.
Create custom-made itineraries, taking into account the specific needs and preferences of customers.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
Persuade customers to buy additional or more expensive products.
Use specialised software to manage company’s interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.
Operate a computer reservations system or a global distribution system to book or reserve transportations and accommodations.
No competences in this bucket.
No competences in this bucket.
The process of adding diverse digital content (such as images, 3D objects, etc) on surfaces that exist in the real world. The user can interact in real-time with the technology by using devices such as mobile phones.
The process of simulating real-life experiences in a completely immersive digital environment. The user interacts with the virtual reality system via devices such as specifically designed headsets.
No competences in this bucket.
Understand, respect and build constructive and positive relations with intercultural clients, guests and collaborators in the field of hospitality.
Build a relationship with the local community at the destination to minimise conflicts by supporting the economic growth of local tourism businesses and respecting local traditional practices.
Carry out touristic services according to accepted principles of right and wrong. This includes fairness, transparency and impartiality.
Use augmented reality technology to provide customers with enhanced experiences in their travelling journey, ranging from exploring digitally, interactively and in more depth tourist destinations, local sights and hotel rooms.
Use revenue from tourism activities and donations to fund and preserve natural protected areas and intangible cultural heritage such as crafts, songs and stories of communities.
Ensure the website content is up to date, organised, attractive and meets the target audience needs, the requirements of the company and international standards by checking the links, setting the publishing time framework and order.
Manage the printing of marketing publications and materials for the promotion of tourism-related products.
Plan protection measures for natural areas that are protected by law, to reduce the negative impact of tourism or natural hazards on the designated areas. This includes activities such as controlling the use of land and natural resources and monitoring the flow of visitors.
Use virtual reality technology to immerse customers into experiences such as virtual tours of a destination, attraction or hotel. Promote this technology to allow customers to sample attractions or hotel rooms virtually before making a purchasing decision.
Support and promote tourism initiatives where tourists are immersed in the culture of local communities usually in rural, marginalised areas. The visits and overnight stays are managed by the local community with the aim of supporting their economic development.
Promote local products and services to visitors and encourage the use of local tourism operators in a destination.
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
Develop inclusive communication resources. Provide appropriate accessible digital, print and signage information and apply the appropriate language to support the representation and inclusion of people with disabilities. Make websites and online facilities accessible, e.g., ensuring compatibility with screen readers.
Monitor the design of marketing publications and materials for the promotion of tourism-related products.
Adapt service approach when circumstances change.
Plan programmes, agendas, budgets, and services of an event according to customers' requirements.
Read maps effectively.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.