car controls
The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.
Vehicle maintenance supervisors assume responsibility for the day-to-day operation of a service station.
Competences and skills
29 ESCO relationsEssential knowledge 3 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceCross-sector
2 competencesteamwork principles
The cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc.
types of vehicles
Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.
Essential skills and competences 16 competences
Occupation specific
1 competencemonitor vehicle maintenance activities
Supervise and perform vehicle maintenance activities, which can be either mechanical, electrical or computerized. It consists of replacing a number of vehicle parts and checking instrumentation and liquid levels.
Sector-specific
8 competencesfollow procedures to control substances hazardous to health
Adhere to the Control of Substances Hazardous to Health (COSHH) procedures for activities that involve hazardous substances, such as bacteria, allergens, waste oil, paint or brake fluids that result in illness or injury.
green
guarantee customer satisfaction
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
identify vehicles service requirements
Interpret customers’ descriptions of vehicle problems; translate these issues into concrete instructions for mechanics and technicians.
managing a business with great care
Detailed and thorough treatment of transactions, compliance with regulations and supervision of employees, safeguarding a smooth running of daily operations.
monitor vehicle repairs
Schedule and oversee activities of care and repair for vehicles.
order supplies for vehicle maintenance and repair
Order supplies and tools for vehicle repair and maintenance.
plan employees work in vehicle maintenance
Schedule work schemes for employees in vehicle maintenance. Plan and assign work in order to make sure agreements and deadlines are met.
provide customer information related to repairs
Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.
Cross-sector
7 competencesapply health and safety standards
Adhere to standards of hygiene and safety established by respective authorities.
drive vehicles
Be able to drive vehicles; have the approapriate type of driving license according to the type of motor vehicle used.
ensure compliance with warranty contracts
Implement and monitor repairs and/or replacements by the supplier in compliance with warranty contracts.
maintain records of financial transactions
Collate all the financial transactions done in the daily operations of a business and record them in their respective accounts.
manage claims process
Manage the relation with an insurer related to its obligation to receive, investigate and act on a claim filed by an insured.
manage staff
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
Optional knowledge 3 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
3 competenceselectrical wiring plans
Pictorial representation of an electrical circuit. It shows the components of the circuit as simplified shapes, and the power and signal connections between the devices. It gives information about the relative position and arrangement of devices and terminals on the devices, to help in building or servicing the device. A wiring diagram is often used to troubleshoot problems and to make sure that all the connections have been made and that everything is present.
mechanics
Theoretical and practical applications of the science studying the action of displacements and forces on physical bodies to the development of machinery and mechanical devices.
quality standards
The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.
Optional skills and competences 7 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competenceskeep stock records
Keep written records of the amount of stock in storage, incoming and outgoing products required for the proper operation of services, repairs and maintenance tasks.
maintain vehicle records
Maintain vehicle records by accurately recording service operations and repairs.
operate cash register
Register and handle cash transactions by using point of sale register.
Cross-sector
4 competencesmaintain work area cleanliness
Keep the working area and equipment clean and orderly.
manage budgets
Plan, monitor, report on the budget and prepare set production budgets.
think proactively
Take initiatives to come up with improvements.
train employees
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.