geographical areas relevant to tourism
The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.
Park guides assist visitors, interpret cultural and natural heritage and provide information and guidance to tourists in parks such as wildlife, amusement and nature parks.
Competences and skills
53 ESCO relationsEssential knowledge 4 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competenceslocal area tourism industry
The characteristics of local sights and events, accommodation, bars and restaurants and leisure activities.
sightseeing information
The sightseeing information of a particular touristic site.
Cross-sector
1 competencelocal geography
The range of physical and geographical properties and descriptions of a local area, by street names and not only.
Essential skills and competences 29 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
14 competencesadminister tour contract details
Administer tour contract details in order to make sure that tourists receive all services included in the tour package.
collect visitor fees
Collect fees from visitors and group members.
conduct educational activities
Plan, perform and supervise educational activities for a variety of audiences, such as for school children, university students, specialist groups, or members of the public.
engage local communities in the management of natural protected areas
Build a relationship with the local community at the destination to minimise conflicts by supporting the economic growth of local tourism businesses and respecting local traditional practices.
green
escort visitors to places of interest
Bring tourists to places of interest such as museums, exhibitions, theme parks or art galleries.
follow ethical code of conduct in tourism
Carry out touristic services according to accepted principles of right and wrong. This includes fairness, transparency and impartiality.
inform visitors at tour sites
Distribute booklets, show audio-visual presentations, give guidance and relevant comments at tour site locations. Explain the history and functionality of tour highlights and respond to questions.
maintain relationship with suppliers
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
manage conservation of natural and cultural heritage
Use revenue from tourism activities and donations to fund and preserve natural protected areas and intangible cultural heritage such as crafts, songs and stories of communities.
green
monitor visitor tours
Monitor visitors' touring activities to ensure compliance with legislation and safety practices.
provide tourism related information
Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
- Scope note
- Locations might be such as points of interest, events, local customs or foreign country regulations.
support local tourism
Promote local products and services to visitors and encourage the use of local tourism operators in a destination.
green
train guides
Give training to fellow guides and volunteers in the tourism industry, the arts and cultural industry and any other relevant industry.
welcome tour groups
Greet newly arrived groups of tourists at their starting point to announce details of upcoming events and travel arrangements.
Cross-sector
15 competencesassemble visitor supplies
Collect and check all required supplies and equipment before departure.
create solutions to problems
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
ensure health and safety of visitors
Take the necessary precautions to ensure the physical safety of an audience or people visiting an activity. Prepare actions in case of emergency. Administer first aid and direct emergency evacuations.
- Scope note
- Audience and visitors are passive, for active participants and clients see participants safety.
handle personal identifiable information
Administer sensitive personal information on customers securely and discreetly
handle veterinary emergencies
Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
manage health and safety standards
Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.
manage tourist groups
Monitor and guide tourists ensuring positive group dynamics and address areas of conflict and concern where they occur.
perform clerical duties
Perform administrative tasks such as filing, typing up reports and maintaining mail correspondence.
provide visitor information
Provide directions and other relevant information to visitors.
read maps
Read maps effectively.
register visitors
Register visitors after greeting them. Distribute any required identification badges or safety devices.
select visitor routes
Examine and select points of interest, travel routes and sites to be visited.
speak different languages
Master foreign languages to be able to communicate in one or more foreign languages.
research
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Optional knowledge 5 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
4 competencesenvironmental impact of tourism
The study of the environmental impact of travel and tourist activities on tour destinations.
green
natural areas maintenance
The methods to maintain the assets (both natural and constructed) of natural areas, including program development and implementation.
green
plant species
The variety of plants, trees and shrubs and their special characteristics.
green
tourism market
The study of the tourism market on a international, regional and local level and considering worldwide tourist destinations.
Cross-sector
1 competenceanimal species
The characteristics of different species and breeds of animals (relevant to the occupation).
Optional skills and competences 15 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
8 competencesadvise on nature conservation
Provide information and suggested actions relating to the conservation of nature.
green
demonstrate intercultural competences in hospitality services
Understand, respect and build constructive and positive relations with intercultural clients, guests and collaborators in the field of hospitality.
distribute local information materials
Hand out leaflets, maps and tour brochures to visitors with information and tips about local sites, attractions and events.
identify plants characteristics
Identify and classify crop characteristics. Be able to recognise different types of bulbs by name, graded sizes, field markings and stock markings.
green
monitor nature conservation
Evaluating and monitoring features of nature conservation interest in habitats and sites.
green
plan measures to safeguard cultural heritage
Prepare protection plans to apply against unexpected disasters to reduce the impact on cultural heritage as buildings, structures or landscapes.
plan measures to safeguard natural protected areas
Plan protection measures for natural areas that are protected by law, to reduce the negative impact of tourism or natural hazards on the designated areas. This includes activities such as controlling the use of land and natural resources and monitoring the flow of visitors.
green
promote recreation activities
Promote the implementation of recreation programs in a community, as well as recreation services provided by an organisation or institution.
Cross-sector
7 competencesapply foreign languages in tourism
Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.
assist clients with special needs
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
inspire enthusiasm for nature
Spark a passion for the natural character of fauna and flora and human interaction with it.
green
maintain incident reporting records
Keep a system for recording details of unusual events that occur at the facility, such as job-related injuries.
maintain relationships with doctors
Communicate with doctors in order to solve possible misunderstandings related to prescriptions, indications, etc.
measure customer feedback
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.