allocate numbers to clients' belongings
Receive clients' coats, bags and other personal belongings, deposit them safely and allocate the clients with the corresponding number of their belongings for proper identification at return.
Cloak room attendants ensure that clients' coats and bags are safely deposited within the cloak room. They interact with clients to receive their articles, exchange tickets for their corresponding items, and return them to their owners. They might assist with requests and complaints.
Competences and skills
25 ESCO relationsEssential skills and competences 7 competences
Occupation specific
2 competencesmaintain cleanliness in the cloak room
Keep the cloak room area clean and tidy at all times, in line with company standards.
Sector-specific
2 competencesmanage lost and found articles
Make sure that all articles or objects lost are identified and that the owners gets them back in their possession.
tend to clients' personal items
Make sure that clients' personal belongings, such as jewellery, personal documents, CDs and shoes, are properly stored, maintained and returned, according to its value and in line with organisational procedures.
Cross-sector
3 competencescommunicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
greet guests
Welcome guests in a friendly manner in a certain place.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
Optional knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
1 competencefire safety regulations
The legal rules to be applied for fire safety and fire prevention in a facility.
Optional skills and competences 17 competences
Occupation specific
1 competencecollect fees for cloak room service
In cases where it is required, handle money received from clients for safeguarding their belongings in the cloak room.
Sector-specific
8 competencescheck tickets at venue entry
Ensure that all guests have valid tickets for the specific venue or show and report on irregularities.
clean toilet facilities
Clean the toilets and wipe the sinks, mirrors and cubicle furniture according to the required standards, providing special attention to details.
ensure hotel security
Guarantee the security of guests and the premises by monitoring the different hotel zones.
oversee guest laundry service
Ensure that guest laundry is collected, cleaned and returned to a high standard and in a timely fashion.
provide directions to guests
Show guests the way through buildings or on domains, to their seats or performance setting, helping them with any additional information so that they can reach the foreseen event destination.
provide information on facility's services
Provide clients with information about the services and equipment available in the facility, their prices and other policies and regulations.
restock toilet facilities' supplies
Make sure that toilet supplies such as soap and toilet paper are always available for customer use.
restock towels
Renew the stock of towels and spa products in both men and locker rooms as in the pool area. Remove these to the designated areas and launder towels, robes and sandals if needed.
Cross-sector
8 competencesassist clients with special needs
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
assist guest departure
Aid guests during their departure, receive feedback on satisfaction and invite guests to come back once more.
handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
handle linen in stock
Manage laundered items and store them in safe and hygienic conditions.
handle surveillance equipment
Monitor surveillance equipment to observe what people are doing in a given area and ensure their safety.
maintain professional administration
File and organise professional administration documents comprehensively, keep customer records, fill in forms or log books and prepare documents about company-related matter.
manage emergency evacuation plans
Monitor quick and safe emergency evacuation plans.
sell snacks
Sell snacks and drinks, such as potato chips, popcorn, ice cream and soft drinks or beer, in cinemas or other entertainment venues.