allocate locker space
Provide clients with locker rooms and locker keys to secure their belongings in the facility, keeping track of the available space left.
Locker room attendants assist customers in handling personal items and articles in changing rooms, usually in sports or theatre areas. They also maintain the overall cleanliness of the designated areas and help with lost and found issues.
Competences and skills
21 ESCO relationsEssential skills and competences 7 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencesfollow organisational guidelines in the cleaning industry
Apply and follow all protocols or guidelines described by the company within your specific cleaning area. It can also involve wearing the foreseen uniform or piece of clothing at all times or using specific equipment or materials.
manage lost and found articles
Make sure that all articles or objects lost are identified and that the owners gets them back in their possession.
Cross-sector
4 competencesclean building floors
Clean the floors and stairways of buildings by sweeping, vacuuming, and mopping them, according to hygienic and organisational standards.
communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
maintain cleaning equipment
Clean and preserve the equipment and material used for cleaning purposes in a proper state.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
Optional knowledge 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
2 competencescleaning industry health and safety measures
Preventive and interventional methods used in the cleaning industry to maintain health and safety for all workers and tertiary persons.
fire safety regulations
The legal rules to be applied for fire safety and fire prevention in a facility.
Optional skills and competences 12 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
7 competencescheck tickets at venue entry
Ensure that all guests have valid tickets for the specific venue or show and report on irregularities.
clean toilet facilities
Clean the toilets and wipe the sinks, mirrors and cubicle furniture according to the required standards, providing special attention to details.
collect items for laundry service
Collect the dirty pieces of clothing or other linen within the facility and send them to the laundry service.
provide athletic equipment to clients
Supply towels, bathing suits and other equipment and supplies to clients in the spa or swimming facility.
provide information on facility's services
Provide clients with information about the services and equipment available in the facility, their prices and other policies and regulations.
restock toilet facilities' supplies
Make sure that toilet supplies such as soap and toilet paper are always available for customer use.
restock towels
Renew the stock of towels and spa products in both men and locker rooms as in the pool area. Remove these to the designated areas and launder towels, robes and sandals if needed.
Cross-sector
5 competenceshandle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
handle linen in stock
Manage laundered items and store them in safe and hygienic conditions.
handle surveillance equipment
Monitor surveillance equipment to observe what people are doing in a given area and ensure their safety.
maintain professional administration
File and organise professional administration documents comprehensively, keep customer records, fill in forms or log books and prepare documents about company-related matter.
manage emergency evacuation plans
Monitor quick and safe emergency evacuation plans.