data protection
The principles, ethical issues, regulations and protocols of data protection.
digital
Volunteer mentors guide volunteers through the integration process, introducing them to the host culture, and supporting them in responding to administrative, technical and practical needs of the community. They support volunteers' learning and personal development process connected to their volunteering experience.
Competences and skills
29 ESCO relationsEssential knowledge 5 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencesvalidation of learning acquired through volunteering
The processes and procedures relevant for the four stages of validation of skills acquired whilst volunteering: identification, documentation, assessment and certification of non-formal and informal learning.
Cross-sector
3 competencescapacity building
The process of developing and strengthening human and institutional resources, by acquiring and sharing new skills, knowledge or training to strengthen the skills of people and communities. It includes human resources development, organisational development, strengthening of managerial structures and regulatory changes and improvements.
communication
The exchange and conveying of information, ideas, concepts, thoughts, and feelings through the use of a shared system of words, signs, and semiotic rules via a medium.
health and safety regulations
Necessary health, safety, hygiene and environmental standards and legislation rules in the sector of particular activity.
green
Essential skills and competences 17 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
6 competencesassist clients with personal development
Help clients determine what they want to do with their lives and assist in setting personal and professional goals, by prioritising and planning the steps necessary to reach these goals.
coach young people
Mentor and support young individuals by interacting positively with them in order to facilitate their personal, social and educational growth.
demonstrate leadership in social service cases
Take the lead in the practical handling of social work cases and activities.
empower social service users
Enable individuals, families, groups and communities to gain more control over their lives and environment, either by themselves or with the help of others.
empower young people
Build a sense of empowerment in young people in their different dimensions in life, such as but not excluded to: civic, social, economic, cultural and health areas.
facilitate teamwork between students
Encourage students to cooperate with others in their learning by working in teams, for example through group activities.
Cross-sector
11 competencesadvocate for others
Deliver arguments in favour of something, such as a cause, idea, or policy, to benefit another person.
brief volunteers
Brief volunteers and introduce them into the professional work environment.
develop a coaching style
Develop a style for coaching individuals or groups that ensures all participants are at ease, and are able to acquire the necessary skills and competences provided in the coaching in a positive and productive manner.
give constructive feedback
Provide founded feedback through both criticism and praise in a respectful, clear, and consistent manner. Highlight achievements as well as mistakes and set up methods of formative assessment to evaluate work.
listen actively
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
maintain professional boundaries in social work
Uphold key professional boundaries to protect oneself, clients and the organisation. These boundaries are meant to ensure that relationships between social workers and clients remain professional, even when working on very personal and difficult issues.
mentor individuals
Mentor individuals by providing emotional support, sharing experiences and giving advice to the individual to help them in their personal development, as well as adapting the support to the specific needs of the individual and heeding their requests and expectations.
research
observe confidentiality
Observe the set of rules establishing the nondisclosure of information except to another authorised person.
relate empathetically
Recognise, understand and share emotions and insights experienced by another.
show intercultural awareness
Show sensibility towards cultural differences by taking actions which facilitate positive interaction between international organisations, between groups or individuals of different cultures, and to promote integration in a community.
use communication techniques
Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.
Optional knowledge 5 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
5 competencescoaching techniques
Specific foundational techniques used to coach people on a professional or personal level such as open-ended questioning, building trust, accountability, etc.
data analytics
The science of analysing and making decisions based on raw data collected from various sources. Includes knowledge of techniques using algorithms that derive insights or trends from that data to support decision-making processes.
digital
personal reflection techniques based on feedback
Self-evaluation and reflection processes based on 360-degree feedback from subordinates, colleagues, and supervisors that support personal and professional growth.
sustainable development goals
The list of 17 global goals set by the United Nations General Assembly and designed as a strategy to achieve a better and more sustainable future for all.
green
types of digital badges
The types and characteristics of digital badges such as open badges, that store information about accomplishments and skills of learners, making it easier for this information to be verified and recognised by multiple stakeholders.
digital
Optional skills and competences 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
2 competencescommunicate with youth
Use verbal and non-verbal communication and communicate through writing, electronic means, or drawing. Adapt your communication to children and young people`s age, needs, characteristics, abilities, preferences, and culture.
train employees
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.