cleaning industry health and safety measures
Preventive and interventional methods used in the cleaning industry to maintain health and safety for all workers and tertiary persons.
Toilet attendants clean and maintain toilet facilities in accordance with company standards and policies. They use cleaning equipment to clean mirrors, floors, toilets and sinks. They perform the cleaning activities before, during and after operational service hours. Toilet attendants refill the facility with supplies as needed and maintain records of their daily operations.
Competences and skills
22 ESCO relationsEssential knowledge 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
2 competencespersonal protective equipment
Types of protective materials and equipment foreseen for various types of tasks such as general or specialised cleaning activities.
Essential skills and competences 10 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
5 competencesclean toilet facilities
Clean the toilets and wipe the sinks, mirrors and cubicle furniture according to the required standards, providing special attention to details.
inform on toilet facilities malfunctions
Report to the concerned services when the toilet is not functioning properly or when related equipment is broken and post "out of order" sign on the respective cubicles.
maintain inventory of cleaning supplies
Follow the stock of cleaning materials, order new material when the stock is empty and follow their usage to maintain a constant supply.
manage routine waste
Treat routine waste carefully when performing cleaning activities and ensure that the waste collection and surrounding areas are maintained clean at all times.
restock toilet facilities' supplies
Make sure that toilet supplies such as soap and toilet paper are always available for customer use.
Cross-sector
5 competencesclean glass surfaces
Use cleaning products to clean any surface covered by glass.
complete report sheets of activity
Keep written records of the service provided on a regular or punctual basis, with explicit hours of work performed and signature.
maintain cleaning equipment
Clean and preserve the equipment and material used for cleaning purposes in a proper state.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
perform cleaning duties
Perform cleaning duties such as waste removal, vacuuming, emptying bins, and general cleaning of the working area. Cleaning activities should follow health and safety regulations if required.
Optional skills and competences 10 competences
Occupation specific
1 competencedetermine charges for customer services
Determine prices and charges for services as requested by customers. Collect payments or deposits. Arrange for billing.
Sector-specific
3 competencesfollow organisational guidelines in the cleaning industry
Apply and follow all protocols or guidelines described by the company within your specific cleaning area. It can also involve wearing the foreseen uniform or piece of clothing at all times or using specific equipment or materials.
report on customers' complaints related to toilet facilities
Inform supervisors of the customer's complaints related to the toilet facilities and cleanliness and take remedy measures.
supervise the work of cleaning staff
Coordinate the work of staff in the cleaning areas by planning and monitoring the work of cleaning staff and giving feedback on their activity.
Cross-sector
6 competencesclean public areas
Disinfect the areas to which the public has access.
- Scope note
- Might include clean glass and windows in public areas, dust and polish furniture, vacuum carpets and clean hard floors, and remove waste.
communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
greet guests
Welcome guests in a friendly manner in a certain place.
handle chemical cleaning agents
Ensure proper handling, storage, management and disposal of cleaning chemicals (CIP) in accordance with regulations.
- Scope note
- The chemicals include hazardous materials.
maintain professional administration
File and organise professional administration documents comprehensively, keep customer records, fill in forms or log books and prepare documents about company-related matter.
perform cleaning activities in an environmentally friendly way
Undertake all cleaning duties in a manner which minimises environmental damage, follow methods that lessen pollution and wastage of resources.
green