commercial law
The legal regulations that govern a specific commercial activity.
Motor vehicle aftersales managers maximise sales by closing business on an ongoing basis. They negotiate with existing clients for contract renewals. They maintain contracts, deal with claims, manage warranty, and investigate damages on products.
Competences and skills
34 ESCO relationsEssential knowledge 3 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencesproduct comprehension
The offered products, their functionalities, properties and legal and regulatory requirements.
Cross-sector
1 competenceconsumer protection
The current legislation applicable in relation to the rights of consumers in the marketplace.
Essential skills and competences 16 competences
Occupation specific
1 competencedevelop aftersale policies
Develop after-sales policies and report results to the management; translate policies into concrete actions in order to improve customer support; identify opportunities for further business transactions.
Sector-specific
6 competencesguarantee customer satisfaction
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
manage aftersales processes to comply with business standards
Oversee the progress of after sales activities; make sure that all work is carried out in accordance to business procedures and legal requirements.
monitor after sales records
Keep an eye on the after sales feedback and monitor customer satisfaction or complaints; record after sales calls for thorough data analysis.
negotiate sales contracts
Come to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.
supervise sales activities
Monitor and oversee the activities related to the ongoing sales in the shop to ensure that sales goals are met, assess areas for improvement, and identify or solve problems that customers could encounter.
use mathematical tools for managing vehicles
Use mathematical tools and electronic equipment for managing activities with the vehicles and customers, and performing routine operations that deal with numeracy and calculations.
Cross-sector
9 competencesapply business acumen
Take appropriate actions in a business environment in order to maximise possible outcome from each situation.
build business relationships
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
ensure compliance with warranty contracts
Implement and monitor repairs and/or replacements by the supplier in compliance with warranty contracts.
manage staff
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
perform customers’ needs analysis
Analyse the habits and needs of customers and target groups in order to devise and apply new marketing strategies and to sell more goods in a more effective way.
plan event marketing for promotional campaigns
Design and direct event marketing for promotional campaigns. This involves face-to-face contact between companies and customers at a wide range of events, which engages them in a participatory position and provides them with information about a specific product or service.
produce statistical financial records
Review and analyse individual and company financial data in order to produce statistical reports or records.
provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
show diplomacy
Deal with people in a sensitive and tactful way.
Optional knowledge 8 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencescar controls
The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.
parts pricing
The prices of vehicle parts on the market from various suppliers and their trends.
sales argumentation
Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
Cross-sector
5 competencescompetition law
The legal regulations that maintain market competition by regulating anti-competitive behaviour of companies and organisations.
employment law
The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.
new vehicles on the market
Latest developments and trends related to the new types of vehicles and vehicle brands on the market.
teamwork principles
The cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc.
types of vehicles
Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.
Optional skills and competences 7 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencesimplement customer follow-up
Implement strategies that ensures post-sale follow up of customer satisfaction or loyalty regarding one's product or service.
operate dealership management system
Operate and maintain the management information system that caters to the needs of the finance, sales, parts, inventory and administrative aspects of running the business.
digital
report accounts of the professional activity
Recount events and facts which happened in professional contexts.
Cross-sector
4 competencesapply numeracy skills
Practise reasoning and apply simple or complex numerical concepts and calculations.
give instructions to staff
Give instructions to subordinates by employing various communication techniques. Adjust communication style to the target audience in order to convey instructions as intended.
meet deadlines
Ensure operative processes are finished at a previously agreed-upon time.
think proactively to secure sales
Convince potential customers to purchase vehicle and proactively sell them optional products such as seat protection.