Gambling managers organise and coordinate the activities of a gambling facility. They oversee daily operations and facilitate communications between staff and customers. They manage and train staff and strive to improve the profitability of their business. They take responsibility for all gambling activities and ensure that relevant gambling rules and regulations are followed.
No competences in this bucket.
The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.
No competences in this bucket.
No competences in this bucket.
Provide visitors with accurate betting advice. Inform visitors about the official laws and restrictions concerning betting.
Analyse relevant data points collected during gambling, betting or lottery activities. Process the data to obtain conclusions useful for the efficient running of the betting or lottery operation.
Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
Answer betting queries and put betting information on display.
Develop logical betting strategies to increase profits and reduce losses in betting games and matches.
Follow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.
Recognise and react adequately to signs of problem gambling, such as obsession, undue persistence in the face of mounting losses, irrational behaviour, and borrowing money.
Circulate between gaming tables watching the games to ensure that operations are conducted properly. Note irregularities and malfunctions, ensure that dealers follow house rules and that players don't cheat.
Establish daily priorities for staff personnel; effectively deal with multi-task workload.
Lead and manage according to the organisation's code of conduct.
Maintain the liaison and exchange of information with regional or local authorities.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Plan, monitor, report on the budget and prepare set production budgets.
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Monitor and control the flow of supplies that includes the purchase, storage and movement of the required quality of raw materials, and also work-in-progress inventory. Manage supply chain activities and synchronise supply with demand of production and customer.
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
Oversee, identify and observe the evolution of the customer's needs and interests.
Manage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project's progress in order to achieve a specific goal within a set time and budget.
Take steps to prevent the abuse of the casino for avoiding taxation or obscuring the origin of money.
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
Act as representative of the institution, company or organisation to the outside world.
Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.
Direct daily operations of different units. Coordinate program/project activities to assure the respect of costs and time.
Oversee the activities of the employees working in shifts in order to ensure continuous operations.
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
The activity of wagering money or virtual currencies on bets or online gambling games through websites or online software.
No competences in this bucket.
The field and characteristics of recreational activities for customers.
Set up, coordinate and manage online gambling activities. Monitor the action on the online gambling website and ensure customer service procedures run as planned. Coordinate the technical staff to maintain the gambling software and plan operations to secure profits.
Employ human psychology principles for gaming development strategies in order to create appealing games.
Develop plans and policies which aim to provide the desired recreation activities to a target group or in a community.
Resolve complaints regarding gaming operations.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Manage the daily operations of a cultural facility. Organise all activities and coordinate the different departments functioning within a cultural facility. Develop a plan of action and arrange the necessary funds.
Monitor and review the finances and betting accounts of a casino.
Place bets for sports and racing activities.
Promote the implementation of recreation programs in a community, as well as recreation services provided by an organisation or institution.
Schedule the use of recreational facilities.
Practice principles related to group behaviour, trends in society, and influence of societal dynamics.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Handle incidents, such as accidents, emergencies or theft in a appropriate manner according to the organisation's policies and regulations.
Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.
Create logistic framework for transporting goods to customers and for receiving returns, execute and follow up the logistics processes and guidelines. Adapt the production processes to the contingencies and constraints of the medium.
Organise, allocate and coordinate members of the team. Organise production programmes and plan the production and sales. Purchase materials and equipment. Manage stocks.
Stay focused on the project at hand, at any time. Organise, manage time, plan, schedule and meet deadlines.