characteristics of products
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
Bookshop specialised sellers sell books in specialised shops. They also make suggestions, give advice about the books available and any other related products for sale in the specialised shop.
Competences and skills
39 ESCO relationsEssential knowledge 5 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
5 competencescharacteristics of services
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
e-commerce systems
Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
digital
product comprehension
The offered products, their functionalities, properties and legal and regulatory requirements.
sales argumentation
Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
Cross-sector
0 competencesNo competences in this bucket.
Essential skills and competences 32 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
26 competencesadvertise new book releases
Design flyers, posters and brochures to announce new book releases; display promotional material in store.
advise customers on books selection
Provide customers with detailed advice on books available in the store. Provide detailed information about authors, titles, styles, genres and editions.
assist with book events
Provide assistance in the organisation of book-related events such as talks, literature seminars, lectures, signing sessions, reading groups, etc.
carry out active selling
Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.
carry out bibliographic work
Perform bibliographic work; use computer or printed materials to identify and locate book titles as requested by customer.
digital
carry out order intake
Take in of purchase requests for items that are currently unavailable.
carry out products preparation
Assemble and prepare goods and demonstrate their functionalities to customers.
classify books
Arrange books in alphabetic or a classification order. Classify according to genres such as fiction, non-fiction, academic books, children's books.
demonstrate products' features
Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
examine merchandise
Control items put up for sale are correctly priced and displayed and that they function as advertised.
guarantee customer satisfaction
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
issue sales invoices
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
liaise with book publishers
Establish working relationships with publishing companies and their sales representatives.
maintain store cleanliness
Keep the store tidy and clean by hovering and mopping.
monitor stock level
Evaluate how much stock is used and determine what should be ordered.
operate cash register
Register and handle cash transactions by using point of sale register.
organise product display
Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.
plan aftersales arrangements
Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.
prevent shoplifting
Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.
process refunds
Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
provide customer guidance on product selection
Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.
recommend books to customers
Make book recommendations based on the customer's reading experience and personal reading preferences.
sell books
Provide the service of selling a book to a customer.
stock shelves
Refill shelves with merchandise to be sold.
take orders for special publications
Take orders from customers in search of special publications, magazines and books that cannot be found in regular bookstores or libraries at the time being.
Cross-sector
6 competencesapply numeracy skills
Practise reasoning and apply simple or complex numerical concepts and calculations.
ensure compliance with legal requirements
Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
organise storage facilities
Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.
provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
stay up-to-date with latest book releases
Stay informed about recently published book titles and releases by contemporary authors.
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Optional knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
1 competencebook reviews
A form of literary criticism in which a book is analyzed based on content, style, and merit in order to assist customers in their choices of books.
Optional skills and competences 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competencesell academic books
Identify and sell informational and academic books to scholars, students, teachers and researchers.
Cross-sector
0 competencesNo competences in this bucket.