business knowledge
A firm's functions, the processes and tasks which are employed to accomplish those functions and the relationship of those functions, processes and tasks to each of the functions, processes and tasks performed throughout the firm.
Quality services managers manage the quality of services in business organisations. They ensure the quality of in-house company operations such as customer requirements and service quality standards. Quality services managers monitor the company's performance and implement changes where necessary.
Competences and skills
31 ESCO relationsEssential knowledge 6 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencescorporate social responsibility
The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.
green
database quality standards
Techniques and methods of estimation and evaluation of system quality and overall database quality, as well as the set quality standards and regulations.
digital
Cross-sector
3 competencesbusiness processes
Processes which an organisation applies to improve efficiency, set new objectives and reach goals in a profitable and timely manner.
quality assurance methodologies
Quality assurance principles, standard requirements, and the set of processes and activities used for measuring, controlling and ensuring the quality of products and processes.
quality standards
The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.
Essential skills and competences 11 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencesoversee stock quality control
Check overall product quality prior to shipment.
train staff in quality procedures
Educate and train team members in the quality procedures related to the mission of the team.
Cross-sector
9 competencesadhere to organisational guidelines
Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.
analyse test data
Interpret and analyse data collected during testing in order to formulate conclusions, new insights or solutions.
create solutions to problems
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
define quality standards
Define, in collaboration with managers and quality experts, a set of quality standards to ensure compliance with regulations and help achieve customers' requirements.
follow company standards
Lead and manage according to the organisation's code of conduct.
improve business processes
Optimise the series of operations of an organisation to achieve efficiency. Analyse and adapt existing business operations in order to set new objectives and meet new goals.
liaise with managers
Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.
perform quality audits
Execute regular, systematic and documented examinations of a quality system for verifying conformity with a standard based on objective evidence such as the implementation of processes, effectiveness in achieving quality goals and reduction and elimination of quality problems.
strive for company growth
Develop strategies and plans aiming at achieving a sustained company growth, be the company self-owned or somebody else's. Strive with actions to increase revenues and positive cash flows.
Optional knowledge 4 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencescustomer service
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
management systems standards
The standards that improve the performance of an organisation by outlining activities that helps to achieve goals and objectives. They also help to create an organisational culture that provides ground for continuous self-evaluation and improvement of the business operations.
project management
The discipline of project management, the activities which comprise this area and the variables implied in it, such as time, resources, requirements, deadlines, and responding to unexpected events.
Cross-sector
1 competencebusiness strategy concepts
The terminology related to the design and implementation of major trends and aims which are taken by an organisation's executives, while keeping in mind its resources, competition and environments.
Optional skills and competences 10 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceassess supplier risks
Evaluate supplier performance in order to assess if suppliers follow the agreed contracts, meet the standard requirements and provide the desired quality.
Cross-sector
9 competencesanalyse business processes
Study the contribution of the work processes to the business goals and monitor their efficiency and productivity.
communicate test results to other departments
Communicate testing information such as testing schedules, samples testing statistics and test results, to the relevant departments.
evaluate employees
Analyse employees' individual performances over a certain time span and communicate your conclusions to the employee in question or higher management. Evaluate achievements of staff members.
lead inspections
Lead inspections and the protocol involved, such as introducing the inspection team, explaining the purpose of the inspection, performing the inspection, requesting documents and asking appropriate questions.
perform pre-assembly quality checks
Inspect product parts for faults or damages, using testing equipment if necessary, and check that the received lot is complete before assembling the finished products.
perform project management
Manage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project's progress in order to achieve a specific goal within a set time and budget.
research
plan health and safety procedures
Set up procedures for maintaining and improving health and safety in the establishment or workplace.
set quality assurance objectives
Define quality assurance targets and procedures and see to their maintenance and continued improvement by reviewing targets, protocols, supplies, processes, equipment and technologies for quality standards.
use measurement instruments
Use different measurement instruments depending on the property to be measured. Utilise various instruments to measure length, area, volume, speed, energy, force, and others.