geographic areas
The detailed knowledge of a geographical area where different organisations carry out operations.
Car and van delivery drivers transport goods and packages to specified locations by car or van. They load and unload goods according to schedule, ensure proper handling of packages, follow directions and plan the best route to each destination.
Competences and skills
34 ESCO relationsEssential knowledge 3 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
3 competenceshealth and safety measures in transportation
The body of rules, procedures and regulations related to health and safety measures intended to prevent accidents or incidents in transportation.
road traffic laws
The rule governing the circulation of vehicles, such as national traffic codes and the rules of the road.
Essential skills and competences 11 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
6 competencesanalyse travel alternatives
Analyse prospective improvements in journey efficiency through reduction of travel time by modifying itineraries and outlining alternatives.
differentiate types of packages
Identify and differentiate different kinds of mail items and packages to be delivered. Consider their differences to foresee the necessary tools required for delivery.
drive in urban areas
Drive vehicles in urban areas. Interpret and understand transit signs in a city, the regulation of traffic, and the related common automobility agreements in an urban area.
obey traffic rules
Follow traffic signs, lights, signals and rules to ensure safe transportation.
solve location and navigation problems by using GPS tools
Use applications and devices which provide users with accurate assessment of their location using system of satellites, such as navigation systems.
digital
use geographic information systems
Work with computer data systems such as Geographic Information Systems (GIS).
digital
Cross-sector
5 competencesact reliably
Proceed in a way that one can be relied on or depended on.
communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
drive vehicles
Be able to drive vehicles; have the approapriate type of driving license according to the type of motor vehicle used.
establish daily priorities
Establish daily priorities for staff personnel; effectively deal with multi-task workload.
interpret traffic signals
Observe lights on the road, road conditions, nearby traffic, and prescribed speed limits to ensure safety. Interpret traffic signals and act accordingly.
Optional knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competencedata protection
The principles, ethical issues, regulations and protocols of data protection.
digital
Cross-sector
0 competencesNo competences in this bucket.
Optional skills and competences 19 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
9 competencesdrive two-wheeled vehicles
Drive two-wheeled vehicles such as bicycles and motorcycles for the performance of different tasks relating to the transportation of goods and passengers.
ensure the integrity of mail
Ensure the integrity of letters and packages to avoid damage. Ensure that packages are delivered to clients in the same condition they were collected in.
handle delivery of furniture goods
Handle the delivery and assemble the furniture and other goods, according to customer's needs and preferences.
handle fragile items
Use different specialised handling for products that are delicate and tend to be broken or damaged easily.
maintain vehicle appearance
Maintain vehicle appearance by washing, cleaning and performing minor adjustments and repairs.
maintain vehicle delivery documentation
Ensure that vehicle delivery documents are made up accurately and on time.
monitor merchandise delivery
Follow up logistical organisation of products; ensure that products have been transported in a correct and timely fashion.
operate mailing information systems
Operate mailing information systems in order to record the processing and handling of mail. Record faults and identify packages that were not delivered. Ensure mail and small packages are traceable until they are delivered to the recipients.
digital
organise mail deliveries
Organise mail and small package deliveries in an efficient, confidential, and safe manner.
Cross-sector
10 competencescheck deliveries on receipt
Control that all order details are recorded, that faulty items are reported and returned and that all paperwork is received and processed, according to the purchasing procedures.
drive at high speeds
Drive motorised vehicles at high speeds in a safe manner.
follow verbal instructions
Have the ability to follow spoken instructions received from colleagues. Strive to understand and clarify what is being requested.
follow written instructions
Follow written directions in order to perform a task or carry out a step-by-step procedure.
handle delivered packages
Administer delivered packages and ensure that they reach their destination on time.
handle paperwork
Handle work-related paperwork ensuring that all relevant requirements are met.
operate GPS systems
Use GPS Systems.
digital
process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
set payment handling strategies
Fix payment methods for services and goods such as cash, cheques, credit cards, bank transfers, traveller's cheques and money orders. Develop and implement strategies to prevent credit card fraud.
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.