electronic communication
Data communication performed through digital means such as computers, telephone or e-mail.
digital
Telephone switchboard operators establish telephone connections by using switchboards and consoles. They also answer customer inquiries and service problem reports.
Competences and skills
15 ESCO relationsEssential knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
1 competenceEssential skills and competences 6 competences
Occupation specific
1 competenceredirect callers
Answer the phone as first contact person. Connect callers to the correct department or person.
Sector-specific
2 competencesmaintain telephony system
Prevent telephone faults. Report to the electricians for changing of the equipment and manage telephone installations and moves. Maintain voice-mail system which includes adding, deleting mailboxes and managing security codes and provide voicemail instruction for staff.
use computer telephony integration
Utilise technology that allows interaction between telephone and computer in order to enable call services directly within a desktop environment.
digital
Cross-sector
3 competencesanswer incoming calls
Respond to customers' inquiries and provide customers with appropriate information.
communicate by telephone
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
use communication devices
Operate communication devices in order to interact with customers, colleagues, and others.
digital
Optional knowledge 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencesconcepts of telecommunications
The telecommunication principles, theories, models, equipment and processes such as transfer rate, bandwidth, signal-to-noise ratio, bit error ratio and C/N ratio, as well as the effect of the qualities of the transmission path on the operation and quality of telecommunications.
digital
ICT communications protocols
The system of rules which allow the exchange of information between computers or other devices via computer networks.
digital
Cross-sector
0 competencesNo competences in this bucket.
Optional skills and competences 6 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencesimplement a virtual private network
Create an encrypted connection between private networks, such as different local networks of a company, over the internet to ensure that only authorized users can access it and that the data cannot be intercepted.
digital
install electronic communication equipment
Set up and deploy digital and analogue electronic communications. Understand electronic diagrams and equipment specifications.
digital
monitor communication channels' performance
Search for possible faults. Perform visual checks. Analyse system indicators and use diagnostic devices.
digital
Cross-sector
3 competencesgreet guests
Welcome guests in a friendly manner in a certain place.
handle helpdesk problems
Investigate what causes problems, test and improve solutions in order to reduce number of calls to the helpdesk.
respond to customers' inquiries
Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.