company policies
The set of rules that govern the activity of a company.
Shop assistants work in shops where they perform assistance duties. The help shopkeepers in their daily work such as ordering and refilling of goods and stock, providing general advice to customers, selling products and maintaining the shop.
Competences and skills
35 ESCO relationsEssential knowledge 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencesproduct comprehension
The offered products, their functionalities, properties and legal and regulatory requirements.
Cross-sector
0 competencesNo competences in this bucket.
Essential skills and competences 20 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
17 competencescarry out order intake
Take in of purchase requests for items that are currently unavailable.
direct customers to merchandise
Inform customers of where they can find the products they are searching for and escort them to their desired product.
examine merchandise
Control items put up for sale are correctly priced and displayed and that they function as advertised.
maintain relationship with customers
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
maintain relationship with suppliers
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
maintain store cleanliness
Keep the store tidy and clean by hovering and mopping.
notify customers on special offers
Notify customers on new promotional actions and special offers.
operate cash register
Register and handle cash transactions by using point of sale register.
Order products
Order products for customers according to their specifications and provisions.
organise product display
Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.
pack merchandise for gifts
Gift-wrap merchandise at the customer's request.
package purchases in bags
Packet purchased items and place them in shopping bags.
process refunds
Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
provide customer guidance on product selection
Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.
put up price tags
Put price tags on products and ensure the prices are correctly displayed.
stock shelves
Refill shelves with merchandise to be sold.
supervise merchandise displays
Work closely together with visual display staff to decide how items should be displayed, in order to maximise customer interest and product sales.
Cross-sector
3 competencesapply company policies
Apply the principles and rules that govern the activities and processes of an organisation.
execute working instructions
Understand, interpret and properly apply work instructions regarding different tasks in the workplace.
provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
Optional knowledge 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competencesales promotion techniques
The techniques used to persuade customers to purchase a product or a service.
Cross-sector
1 competenceteamwork principles
The cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc.
Optional skills and competences 11 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
6 competencescarry out active selling
Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.
demonstrate products' features
Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
keep records of merchandise delivery
Keep records of goods deliveries; report discrepancies to control costs in order to maintain correct inventory levels.
monitor stock level
Evaluate how much stock is used and determine what should be ordered.
process orders from online shop
Process orders from web shop; direct sales, packaging and shipment.
Cross-sector
5 competencesachieve sales targets
Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.
check deliveries on receipt
Control that all order details are recorded, that faulty items are reported and returned and that all paperwork is received and processed, according to the purchasing procedures.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.