customer service
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
Membership administrators ensure an effective membership administration, documentation and communication. They support the membership sales process, the current membership enquiries and the renewal processes.
Competences and skills
22 ESCO relationsEssential knowledge 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencessales strategies
The principles concerning customer behaviour and target markets with the aim of promotion and sales of a product or a service.
Cross-sector
0 competencesNo competences in this bucket.
Essential skills and competences 9 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
5 competencescomplete membership administration
Oversee and carry out several tasks in the membership administration process such as reporting membership numbers, ensure that the website is reviewed and maintained and writing newsletters.
manage members
Oversee that members pay their fees and that they get information about union or organisation activities.
manage membership database
Add and update membership information and analyze and report on statistical membership information.
digital
provide membership service
Ensure good service for all members by monitoring the mail box on a regular basis, by resolving membership issues that arise and by advising members on benefits and renewals.
recruit members
Carry out assessment and recruitment of members.
Cross-sector
4 competencesdevelop professional network
Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up to date on their activities.
- Scope note
- This includes the development of social relationships with patients and customers.
perform clerical duties
Perform administrative tasks such as filing, typing up reports and maintaining mail correspondence.
perform office routine activities
Program, prepare, and perform activities required to be performed everyday in offices such as mailing, receiving supplies, updating managers and employees, and keeping operations running smoothly.
use communication techniques
Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.
Optional knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
1 competenceoffice software
The characteristics and functioning of software programs for office tasks such as word processing, spreadsheets, presentation, email and database.
digital
Optional skills and competences 10 competences
Occupation specific
1 competencedevelop campaigns
Create and lead campaigns according to the mission of the agency or organisation.
Sector-specific
3 competencesdeal with pressure from unexpected circumstances
Strive to achieve objectives despite the pressures arising from unexpected factors outside of your control.
handle complaints
Manage problems, protestations and disputes on the job.
write leaflets
Create flyers such as recruitment flyers in order to recruit people or publicity flyers in order to contribute to the development of publicity campaigns.
Cross-sector
6 competenceshandle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
make independent operating decisions
Make immediate operating decisions as necessary without reference to others, taking into account the circumstances and any relevant procedures and legislation. Determine alone which option is the best for a particular situation.
meet deadlines
Ensure operative processes are finished at a previously agreed-upon time.
process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
stimulate creative processes
Encourage and foster creative processes from setting up brainstorming sessions, incubating ideas, up to contrasting them with other ideas and undergoing feasibility tests of the prospects.
write work-related reports
Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so they are comprehensible to a non-expert audience.