characteristics of products
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
Domestic energy assessors advise individuals on energy supply for their homes. They assess the individual's needs and recommend the appropriate source of energy and supplier, attempting to secure energy sales. They also advise on economic and environmental advantages of types of energy, and create energy plans compliant with regulations and the technical requirements and conditions of the residence.
Competences and skills
46 ESCO relationsEssential knowledge 7 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
4 competencescharacteristics of services
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
sales argumentation
Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
sales strategies
The principles concerning customer behaviour and target markets with the aim of promotion and sales of a product or a service.
Cross-sector
3 competencesdomestic heating systems
The modern and traditional heating systems alimented by gas, wood, oil, biomass, solar power and other renewable energy sources and their energy saving principles.
green
energy conservation
The practice of reducing energy consumption and using fewer energy services. As a sustainable process, energy conservation is done by replacing used energy with alternative sources, using more efficient energy products, or refraining from particular energy products or services to conserve it.
green
- Scope note
- Excludes energy efficiency
energy performance of buildings
Factors that contribute to lower energy consumption of buildings. Building and renovation techniques used to achieve this. Legislation and procedures regarding energy performance of buildings.
green
Essential skills and competences 11 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
7 competencesadvise on utility consumption
Advise individuals or organisations on methods in which they can reduce their consumption of utilities, such as heat, water, gas, and electricity, in order for them to save money and incorporate sustainable practices.
green
assess customers
Evaluate customers’ personal circumstances, needs and preferences.
carry out sales analysis
Examine sales reports to see what goods and services have and have not sold well.
determine appropriate heating and cooling system
Determine the appropriate system in relation to available energy sources (soil, gas, electricity, district etc) and that fit the NZEB demands.
green
identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
identify energy needs
Identify the type and amount of energy supply necessary in a building or facility, in order to provide the most beneficial, sustainable, and cost-effective energy services for a consumer.
green
inform customers on energy consumption fees
Inform potential customers of an energy retailer on the monthly fees charged for their energy supply services, and any additional charges.
Cross-sector
4 competencesadvise on hazards of heating systems
Provide information and advice to clients on the type of potential dangers they face, such as suffocation, CO-poisoning or fire, in cases where the fireplaces or chimneys are not swept for a long period of time.
advise on heating systems energy efficiency
Provide information and advice to clients on how to preserve an energy efficient heating system in their home or office and possible alternatives.
green
answer requests for quotation
Make up prices and documents for the products that customers may purchase.
manage contracts
Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree on and document any changes in line with any legal limitations.
Optional knowledge 5 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competencegas market
The trends and major driving factors in the gas trading market, gas trades methodologies and practice, and the identification of the major stakeholders in the gas sector.
Cross-sector
4 competenceselectricity market
The trends and major driving factors in the electricity trading market, electricity trades methodologies and practice, and the identification of the major stakeholders in the electricity sector.
renewable energy
The different types of energy sources which cannot be depleted, such as wind, solar, water, biomass, and biofuel energy. The different technologies used to implement these types of energy to an increasing degree, such as wind turbines, hydroelectric dams, photovoltaics, and concentrated solar power.
green
solar energy
The energy which originates from light and heat from the sun, and which can be harnessed and used as a renewable source of energy using different technologies, such as photovoltaics (PV) for electricity production and solar thermal energy (STE) for thermal energy generation.
green
solar products
The varieties and key features of solar products such as solar panels, solar water heaters or solar-powered chargers. Moreover, the knowledge of their functionalities, components and legal requirements.
green
Optional skills and competences 23 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
12 competencesassess supplier risks
Evaluate supplier performance in order to assess if suppliers follow the agreed contracts, meet the standard requirements and provide the desired quality.
deliver a sales pitch
Prepare and deliver an understandably constructed sales talk for a product or a service, identifying and using persuasive argumentation.
implement sales strategies
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
monitor after sales records
Keep an eye on the after sales feedback and monitor customer satisfaction or complaints; record after sales calls for thorough data analysis.
negotiate improvement with suppliers
Build a good relation with suppliers in order to improve knowledge and quality of supply.
perform smart grid feasibility study
Perform the evaluation and assessment of the potential of a smart grid within the project. Realise a standardised study to determine the energy saving contribution, costs and restrictions, and conduct research to support the process of decision making. Consider challenges and opportunities associated with the implementation of wireless technologies for smart grids.
green
plan customers' sales visits
Plan day-to-day sales routes and customer visits in order to introduce or sell new services or products.
prepare sales checks
Provide customers with official documents that prove their purchase and payment.
promote sustainable energy
Promote the use of renewable electricity and heat generation sources to organisations and individuals, in order to work towards a sustainable future and encourage sales of renewable energy equipment, such as solar power equipment.
green
prospect new customers
Initiate activities in order to attract new and interesting customers. Ask for recommendations and references, find places where potential customers can be located.
provide information on geothermal heat pumps
Provide organisations and individuals searching for alternative methods to provide buildings with energy on the cost, benefits, and negative aspects of the installation and use of geothermal heat pumps for utility services, and what one must take into account when considering the purchase and installation of geothermal heat pumps.
green
provide information on wind turbines
Provide organisations and individuals searching for alternative energy methods on the cost, benefits, and negative aspects of the installation and use of wind turbines, both residential and common, and what one must take into account when considering the implementation of wind turbine technology.
green
Cross-sector
11 competencesattend trade fairs
Attend exhibitions organised to enable companies in a specific sector to demonstrate their latest products and services, study the activities of their competitors, and observe recent market trends.
implement marketing strategies
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
inform on government funding
Give information to customers related to the grants and financing programmes attributed by the government for small and large scale projects in various fields such as the promotion of renewable energies.
liaise with advertising agencies
Communicate and cooperate with advertising agencies in transmitting the goals and specifications of the marketing plan. Liaise to develop an advertising and promotional campaign that represent the aim of the marketing plan.
manage contract disputes
Monitor issues that arise between the parties involved in a contract and provide solutions in order to avoid lawsuits.
manage development of promotional material
Perform, oversee or contact agencies for the content creation, designing and distribution of informational and advertising material.
negotiate terms with suppliers
Identify and work with suppliers to ensure quality of supply and best price has been negotiated.
perform market research
Gather, assess and represent data about target market and customers in order to facilitate strategic development and feasibility studies. Identify market trends.
plan event marketing for promotional campaigns
Design and direct event marketing for promotional campaigns. This involves face-to-face contact between companies and customers at a wide range of events, which engages them in a participatory position and provides them with information about a specific product or service.
provide information on solar panels
Provide organisations and individuals searching for alternative methods to provide facilities and residences with energy on the costs, benefits, and negative aspects of the installation and use of solar panels, and what one must take into account when considering the purchase and installation of solar systems.
green
review completed contracts
Review content and check accuracy of completed contracts.