company policies
The set of rules that govern the activity of a company.
Spa managers coordinate the day-to-day operations of the spa establishment in order to provide guests with the best customer experiences. They oversee the activities and performance of staff, manage the financial aspects of the Spa, deal with suppliers and run advertising campaigns for the spa in order to attract more customers.
Competences and skills
70 ESCO relationsEssential knowledge 8 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
5 competencescorporate social responsibility
The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.
green
customer service
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
product comprehension
The offered products, their functionalities, properties and legal and regulatory requirements.
types of spa
Field of information which distinguishes different kinds of spa such as thermal, hammam, medical, ayurvedic, relaxation, destination and traditional spas. These practices differ in treatments, therapies, services, programmes and provisions.
Cross-sector
3 competencescommunication principles
The set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.
customer relationship management
The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.
recreation activities
The field and characteristics of recreational activities for customers.
Essential skills and competences 38 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
13 competencesdevelop recreation programmes
Develop plans and policies which aim to provide the desired recreation activities to a target group or in a community.
develop revenue generation strategies
Elaborate methodologies through which a company markets and sells a product or service to generate income.
guarantee customer satisfaction
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
keep up to date with spa products
Keep up to date with new spa products such as certain oil and nail products being introduced by the market, and implement their benefits in the company or facility.
manage customer service
Manage the delivery of customer service including activities and approaches that play a vital part in customer service by seeking and implementing improvements and developments.
manage recreational facility
Manage the daily operations of a cultural facility. Organise all activities and coordinate the different departments functioning within a cultural facility. Develop a plan of action and arrange the necessary funds.
oversee spa maintenance
Inspect, direct and execute preventive maintenance and repair of spa facilities. Check for the proper functioning and availability of equipment and supplies. Contact and coordinate on-site maintenance of contractors and their operational costs.
plan spa services
Direct diverse spa services and programs according to company or facility quality standards and guidelines.
produce sales reports
Maintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved.
promote recreation activities
Promote the implementation of recreation programs in a community, as well as recreation services provided by an organisation or institution.
schedule recreation facilities
Schedule the use of recreational facilities.
supervise the management of an establishment
Run the management of an establishment and ensure that every need for an smooth running of the operations is looked after.
Cross-sector
25 competencesanalyse goal progress
Analyse the steps which have been taken in order to reach the organisation's goals in order to assess the progress which has been made, the feasibility of the goals, and to ensure the goals can be met according to deadlines.
create solutions to problems
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
discharge employees
Dismiss employees from their job.
ensure infrastructure accessibility
Consult designers, builders, and people with disabilities to determine how best to provide accessible infrastructure.
establish daily priorities
Establish daily priorities for staff personnel; effectively deal with multi-task workload.
follow company standards
Lead and manage according to the organisation's code of conduct.
handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
inform customers of activity changes
Brief customers about changes, delays or cancellations of planned activities.
lead a team
Lead, supervise and motivate a group of people, in order to meet the expected results within a given timeline and with the foreseen resources in mind.
liaise with local authorities
Maintain the liaison and exchange of information with regional or local authorities.
liaise with managers
Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.
manage budgets
Plan, monitor, report on the budget and prepare set production budgets.
manage health and safety standards
Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.
manage logistics
Create logistic framework for transporting goods to customers and for receiving returns, execute and follow up the logistics processes and guidelines. Adapt the production processes to the contingencies and constraints of the medium.
- Scope note
- Work with walls, walkway, pebbledash, glass, sheet metal, plastic and other materials.
manage staff
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
manage supplies
Monitor and control the flow of supplies that includes the purchase, storage and movement of the required quality of raw materials, and also work-in-progress inventory. Manage supply chain activities and synchronise supply with demand of production and customer.
meet picking standards
Perform picking activities in a way that meets quality standards.
plan shifts of employees
Plans shifts of employees to ensure completion of all customer orders and satisfactory completion of the production plan.
recruit employees
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
- Scope note
- It may include recruiting volunteers.
represent the organisation
Act as representative of the institution, company or organisation to the outside world.
respond to customers' inquiries
Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.
set organisational policies
Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.
supervise daily information operations
Direct daily operations of different units. Coordinate program/project activities to assure the respect of costs and time.
supervise work
Direct and supervise the day-to-day activities of subordinate personnel.
train employees
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
Optional knowledge 4 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
4 competencesaccounting
The documentation and processing of data regarding financial activities.
advertising techniques
The communication strategies intended to persuade or encourage an audience, and the different media which are used to achieve this goal.
bookkeeping regulations
The methods and regulations involved in the process of accurate bookkeeping.
counselling methods
Counselling techniques used in different settings and with various groups and individuals, especially concerning methods of supervision and mediation in the counselling process.
Optional skills and competences 20 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencesinterview people
Interview people in a range of different circumstances.
manage inventory
Control product inventory in balance of availability and storage costs.
promote cultural venue events
Work together with museum or any art facility staff to develop and promote its events and programme.
Cross-sector
17 competencesadminister appointments
Accept, schedule and cancel appointments.
assess employees' capability levels
Evaluate the capabilities of employees by creating criteria and systematic testing methods for measuring expertise of individuals within an organisation.
coordinate advertising campaigns
Organise course of action to promote a product or service; oversee the production of TV advertisements, newspaper and magazine ads, suggest mail packs, email campaigns, websites, stands and other advertising channels
coordinate events
Lead events by managing budget, logistics, event support, security, emergency plans and follow up.
create a financial plan
Develop a financial plan according to financial and client regulations, including an investor profile, financial advice, and negotiation and transaction plans.
evaluate employees
Analyse employees' individual performances over a certain time span and communicate your conclusions to the employee in question or higher management. Evaluate achievements of staff members.
fix meetings
Fix and schedule professional appointments or meetings for clients or superiors.
implement marketing strategies
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
manage payroll
Manage and be responsible for employees receiving their wages, review salaries and benefit plans and advise management on payroll and other employment conditions.
manage profitability
Regularly review sales and profit performance.
manage workflow processes
Develop, document and implement traffic and workflow processes across the company for different functions. Liaise with several departments and services such as account management and the creative director to plan and resource work.
measure customer feedback
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
order supplies
Command products from relevant suppliers to get convenient and profitable products to purchase.
plan health and safety procedures
Set up procedures for maintaining and improving health and safety in the establishment or workplace.
sell products
Encourage sales by identifying the customer’s buying needs and by promoting benefits and features of the organisation’s products. Respond to and resolve customer objections and agree to mutually beneficial terms and conditions.
sell services
Encourage sales by identifying the customer’s buying needs and by promoting benefits and features of the organisation’s services. Respond to and resolve customer objections and agree to mutually beneficial terms and conditions.
sell tickets
Exchange tickets for money in order to finalise the selling process by issuing the tickets as a proof of payment.