company policies
The set of rules that govern the activity of a company.
Recruitment consultants provide the suitable candidates to employers according to the specific job profile requested. They perform testing and interviewing with job seekers, shortlist few candidates to present to the employers and match candidates to appropriate jobs. Recruitment consultants maintain relationships with employers to offer their services on a more long-term basis.
Competences and skills
44 ESCO relationsEssential knowledge 6 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencesvideo conferencing tool
The software that are used to enable virtual meetings between people through internet with real-time multidirectional video and audio streaming.
digital
Cross-sector
4 competencesemployment law
The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.
human resource management
The function in an organisation concerned with the recruitment of employees and the optimisation of employee performance.
job market offers
Job opportunities available on the labour market, depending on the economic field concerned.
labour legislation
Legislation, on a national or international level, that governs labour conditions in various fields between labour parties such as the government, employees, employers, and trade unions.
Essential skills and competences 17 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
6 competenceshire human resources
Manage the process of hiring human resources, from identifying potential candidates to assessing the adequacy of their profiles to the vacancy.
identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
interview people
Interview people in a range of different circumstances.
maintain relationship with customers
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
prepare for job interview
Make someone ready to deal with job interviews, by advising on communication, body language and appearance, going through frequently asked questions, and identifying personal and professional strengths and weaknesses.
profile people
Create a profile of someone, by outlining this person's characteristics, personality, skills and motives, often by the use of information obtained from an interview or questionnaire.
Cross-sector
11 competencescommunicate by telephone
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
develop professional network
Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up to date on their activities.
- Scope note
- This includes the development of social relationships with patients and customers.
document interviews
Record, write, and capture answers and information collected during interviews for processing and analysis using shorthand or technical equipment.
ensure gender equality in the workplace
Deliver a fair and transparent strategy focussed on maintaining equality with regard to matters of promotion, pay, training opportunities, flexible working and family support. Adopt gender equality objectives and monitor and evaluate the implementation of gender equality practices in the workplace.
fix meetings
Fix and schedule professional appointments or meetings for clients or superiors.
listen actively
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
maintain privacy of service users
Respect and maintain the dignity and privacy of the client, protecting his or her confidential information and clearly explaining policies about confidentiality to the client and other parties involved.
observe confidentiality
Observe the set of rules establishing the nondisclosure of information except to another authorised person.
recruit employees
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
- Scope note
- It may include recruiting volunteers.
support employability of people with disabilities
Ensure employment opportunities for people with disabilities by making appropriate adjustments to accommodate within reason in line with national legislation and policies on accessibility. Ensure their full integration into the work environment by promoting a culture of acceptance within the organisation and fighting potential stereotypes and prejudices.
use communication techniques
Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.
Optional knowledge 4 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
4 competencesadvertising techniques
The communication strategies intended to persuade or encourage an audience, and the different media which are used to achieve this goal.
business communication
The process of effectively communicating within the workplace and to external bodies to achieve organisational goals.
market analysis
The field of market analysis and research and its particular research methods.
personal reflection techniques based on feedback
Self-evaluation and reflection processes based on 360-degree feedback from subordinates, colleagues, and supervisors that support personal and professional growth.
Optional skills and competences 17 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
6 competencesdevelop employee retention programs
Plan, develop, and implement programs aimed at keeping the satisfaction of the employees in the best levels. Consequently, assuring the loyalty of employees.
facilitate job market access
Improve the chances of individuals to find a job, by teaching the required qualifications and interpersonal skills, through training and development programs, workshops or employment projects.
give advice on personal matters
Advise people on love and marriage issues, business and job opportunities, health or other personal aspects.
implement customer follow-up
Implement strategies that ensures post-sale follow up of customer satisfaction or loyalty regarding one's product or service.
mentor individual employees
Mentor and support individual employees with regard to identified training needs.
negotiate employment agreements
Find agreements between employers and potential employees on salary, working conditions and non-statutory benefits.
Cross-sector
11 competencesadminister appointments
Accept, schedule and cancel appointments.
apply knowledge of human behaviour
Practice principles related to group behaviour, trends in society, and influence of societal dynamics.
apply social media marketing
Employ website traffic of social media such as Facebook and Twitter to generate attention and participation of existing and potential customers through discussion forums, web logs, microblogging and social communities for gaining a quick overview or insight into topics and opinions in the social web and handle inbound leads or inquiries.
digital
assess character
Assess how a certain person will react, verbally or physically, in a specific situation or to a specific happening.
determine salaries
Determine salaries for employees.
liaise with colleagues
Liaise with fellow colleagues to ensure common understanding on work related affairs and agree on the necessary compromises the parties might need to face. Negotiate compromises between parties as to ensure that work in general run efficiently towards the achievement of the objectives.
maintain professional administration
File and organise professional administration documents comprehensively, keep customer records, fill in forms or log books and prepare documents about company-related matter.
manage tests
Develop, administer and evaluate a specific set of tests relevant to the organisation's activities and customers.
measure customer feedback
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
organise training
Make the necessary preparations to conduct a training session. Provide equipment, supplies and exercise materials. Ensure the training runs smoothly.
write work-related reports
Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so they are comprehensible to a non-expert audience.