administrative tasks in a medical environment
The medical administrative tasks such as registration of patients, appointment systems, record keeping of patients information and repeated precribing.
Medical administrative assistants work very closely with health professionals. They provide office support such as correspondence, fixing appointments and answering queries of patients.
Competences and skills
42 ESCO relationsEssential knowledge 3 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencesclinical reports
The methods, assessment practices, credentials and opinions gathering procedures necessary for writing clinical reports.
Cross-sector
1 competencemedical informatics
The processes and tools used for the analysis and dissemination of medical data through computerized systems.
digital
Essential skills and competences 11 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencesanswer patients' questions
Respond in a friendly and professional manner to all inquiries from current or potential patients, and their families, of a healthcare establishment.
collect healthcare user's general data
Collect qualitative and quantitative data related to the healthcare user's anagraphic data and provide support on filling out the present and past history questionnaire and record the measures/tests performed by the practitioner.
maintain healthcare user data confidentiality
Comply with and maintain the confidentiality of healthcare users` illness and treatment information.
Cross-sector
8 competencesapply organisational techniques
Employ a set of organisational techniques and procedures which facilitate the achievement of the set goals set such as detailed planning of personnel's schedules. Use these resources efficiently and sustainably, and show flexibility when required.
communicate by telephone
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
manage budgets
Plan, monitor, report on the budget and prepare set production budgets.
manage personnel agenda
Schedule and confirm appointments for the personnel of the office, mostly managers and directive employees, with external parties.
send samples to laboratory
Forward collected samples to the concerned laboratory, following strict procedures related to the labeling and tracking of the information on the samples.
type on electronic devices
Type fast and flawless on electronic devices such as computers in order to ensure a quick and accurate data entry.
digital
use communication techniques
Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.
use spreadsheets software
Use software tools to create and edit tabular data to carry out mathematical calculations, organise data and information, create diagrams based on data and to retrieve them.
digital
Optional knowledge 7 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competenceshealthcare administration
The administration procedures of a healthcare facility to keep it operational. It involves leadership roles, regulatory compliance and the efficiency in the processes of the facility.
professional documentation in health care
The written standards applied in the health care professional environments for documentation purposes of one`s activity.
Cross-sector
5 competencesinsurance law
The law and legislation concerning the policies of transferring risks or losses from one party, the insured, to another, the insurer, in exchange for a periodic payment. This includes the regulation of insurance claims and the business of insurance.
medical terminology
The meaning of medical terms and abbreviations, of medical prescriptions and various medical specialties and when to use it correctly.
pathology
The components of a disease, the cause, mechanisms of development, morphologic changes, and the clinical consequences of those changes.
- Scope note
- Excludes .
transcription methods
The methods to quickly transcribe spoken language into text, such as stenography.
types of insurance
The various types of risk or loss transfer policies that exist and their characteristics, such as health insurance, car insurance or life insurance.
Optional skills and competences 21 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencestranscribe dialogues
Transcribe dialogues accurately and quickly.
work in multidisciplinary health teams
Participate in the delivery of multidisciplinary health care, and understand the rules and competences of other healthcare related professions.
Cross-sector
19 competencesallocate bills
Prepare and issue bills to clients and debtors taken from the accounts receivable of the financial statements. Disclose the amount to pay, the due date, taxing information, and additional details as necessary.
analyse insurance needs
Gather information about the insurance needs of a client, and give information and advice about all possible insurance options.
communicate in foreign languages with health service providers
Apply foreign languages in communicating with health service providers such as doctors and nurses.
comply with legislation related to health care
Comply with the regional and national health legislation which regulates relations between suppliers, payers, vendors of the healthcare industry and patients, and the delivery of healthcare services.
coordinate events
Lead events by managing budget, logistics, event support, security, emergency plans and follow up.
fill out forms
Fill out forms of a different nature with accurate information, legible calligraphy, and within a timely manner.
fix meetings
Fix and schedule professional appointments or meetings for clients or superiors.
handle paperwork
Handle work-related paperwork ensuring that all relevant requirements are met.
listen actively
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
manage accounts
Manage the accounts and financial activities of an organisation, supervising that all the documents are correctly maintained, that all the information and calculations are correct, and that proper decisions are being made.
manage healthcare users' data
Keep accurate client records which also satisfy legal and professional standards and ethical obligations in order to facilitate client management, ensuring that all clients' data (including verbal, written and electronic) are treated confidentially.
monitor billing procedures
Oversee that the billing procedure after a service is handled correctly.
order supplies
Command products from relevant suppliers to get convenient and profitable products to purchase.
organise travel arrangements for staff
Plan all arrangements for business travels including preparing schedules and booking transportation, dinners and accommodation.
plan schedule
Develop the schedule including procedures, appointments and working hours.
process medical insurance claims
Contact the patient`s health insurance company and submit the appropriate forms with information on the patient and treatment.
record healthcare users' billing information
Record the healthcare user`s information for the billing of provided medical services.
record treated patient's information
Record information accurately relating to the progress of the patient during therapy sessions.
work in a multicultural environment in health care
Interact, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.