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ESCO occupation

hospitality revenue manager

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Hospitality revenue managers maximise revenue generated from facilities such as hotels, holiday resorts and camping grounds by analysing trends and competition. They assist establishment managers in strategic decisions. Hospitality revenue managers analyse and optimise the financial potential of facilities and manage the corresponding staff.

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Competences
29
Groups
3
Essential
20
Optional
9

Competences and skills

29 ESCO relations
Essential knowledge 1 competence

Occupation specific

0 competences

No competences in this bucket.

Sector-specific

1 competence
property management software

The features and functioning of a software that enables the management of daily operations in real estate and accommodation businesses, to optimise resources and processes such as booking reservations, room rates, revenue data analytics or billing.

digital
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Cross-sector

0 competences

No competences in this bucket.

Essential skills and competences 19 competences

Occupation specific

1 competence
analyse booking patterns

Study, understand and predict recurring patterns and behaviours in booking.

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Sector-specific

2 competences
develop revenue generation strategies

Elaborate methodologies through which a company markets and sells a product or service to generate income.

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implement sales strategies

Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.

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Cross-sector

16 competences
apply numeracy skills

Practise reasoning and apply simple or complex numerical concepts and calculations.

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comply with food safety and hygiene

Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

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develop business case

Gather relevant information in order to come up with a well-written and well-structured document that provides the trajectory of a given project.

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develop financial statistics reports

Create financial and statistical reports based on collected data which are to be presented to managing bodies of an organisation.

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ensure cross-department cooperation

Guarantee communication and cooperation with all the entities and teams in a given organisation, according to the company strategy.

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ensure price competitiveness

Guarantee price competitiveness by setting the highest achievable revenue of your product or service while observing prices of competitors and studying market strategies, conditions and evolutions.

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forecast occupancy demand

Predict the number of hotel rooms that will be booked, schedule occupancies and estimate demand forecast.

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implement marketing strategies

Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.

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inspect data

Analyse, transform and model data in order to discover useful information and to support decision-making.

digital
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make data-driven decisions

Collect data such as Key Performance Indicators (KPIs) for an organisation and use the information to formulate actions and strategies.

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manage hospitality revenue

Oversee a hospitality revenue by understanding, monitoring, predicting and reacting to consumer behaviour, in order to maximise revenue or profits, maintain budgeted gross profit and minimise expenditures.

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manage staff

Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

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monitor financial accounts

Handle financial administration of your department, keep the costs down to only necessary expenses and maximise the revenues of your organisation.

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perform market research

Gather, assess and represent data about target market and customers in order to facilitate strategic development and feasibility studies. Identify market trends.

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plan medium to long term objectives

Schedule long term objectives and immediate to short term objectives through effective medium-term planning and reconciliation processes.

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produce statistical financial records

Review and analyse individual and company financial data in order to produce statistical reports or records.

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Optional skills and competences 9 competences

Occupation specific

0 competences

No competences in this bucket.

Sector-specific

0 competences

No competences in this bucket.

Cross-sector

9 competences
coach employees

Maintain and improve employees' performance by coaching individuals or groups how to optimise specific methods, skills or abilities, using adapted coaching styles and methods. Tutor newly recruited employees and assist them in the learning of new business systems.

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conduct financial audits

Evaluate and monitor the financial health, the operations and financial movements expressed in the financial statements of the company. Revise the financial records to ensure stewardship and governability.

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develop working procedures

Create standardised series of actions of a certain order to support the organisation.

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handle customer complaints

Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

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maintain customer service

Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

Scope note
Might include keeping the customers informed about the current status of their orders or waiting times.
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manage budgets

Plan, monitor, report on the budget and prepare set production budgets.

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manage yield

Ability to conceive a pricing strategy based on understanding, anticipating, and influencing consumer behaviour in order to maximise revenue or profit from a fixed perishable resource from airline resources, such as seats.

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quote prices

Refer to prices for the client by researching and estimating fare rates.

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train employees

Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.

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