passenger transport regulations
The applicable conventions and regulations governing the provision of passenger transport services.
Tram drivers operate trams, take fares, and look after passengers.
Competences and skills
39 ESCO relationsEssential knowledge 6 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencestypes of trams
Different types of trams and their technical operating requirements. There are various forms of tram, such as cable-hauled, hybrid funicular electric, electric (trolley cars), gas trams, and trams powered by other means.
Cross-sector
4 competenceshealth and safety measures in transportation
The body of rules, procedures and regulations related to health and safety measures intended to prevent accidents or incidents in transportation.
mechanical composition of trams
The mechanical properties and composition of trams.
road traffic laws
The rule governing the circulation of vehicles, such as national traffic codes and the rules of the road.
transport topography
Knowledge of the local transport topography, including roads, traffic hotspots, and alternative routes to reach a destination.
Essential skills and competences 28 competences
Occupation specific
1 competenceperform tram equipment checks
Conduct equipment checks at the start of a shift to ensure that the tram is operating as required.
Sector-specific
18 competencesadhere to transportation work schedule
Adhere to assigned work schedule as prepared by the transportation company.
apply tramway regulations
Know the regulations governing tramways and apply these regulations in the daily operations of tram transportation. Ensure that standards are met in relation to safeguarding the well-being of passengers and the tramway company.
assist disable passengers
Use appropriate safety procedures to operate lifts and secure wheelchairs and other assistive devices while assisting physically disabled travellers.
assist passengers
Provide help to people getting in and out of their car or any other transportation vehicle, by opening doors, provide physical support or hold belongings. Keep safety measures and procedures in mind.
- Scope note
- This skill applies to any kind of assistance that may be provided to passengers including but not limited to opening doors of the transportation vehicle or assist with belongings.
clean road vehicles
Clean and maintain vans, buses and any other road vehicles to ensure safe operating conditions.
communicate clearly with passengers
Speak clearly in addressing travellers; communicate information related to their itinerary. Make announcements to passengers upon approaching the prescribed destination.
drive in urban areas
Drive vehicles in urban areas. Interpret and understand transit signs in a city, the regulation of traffic, and the related common automobility agreements in an urban area.
drive trams
Drive trams through urban areas; pick up and drop off passengers and freight.
ensure vehicle operability
Keep the vehicle clean and in roadworthy condition. Ensure regular maintenance of the vehicle and provide valid official documents such as licenses and permits where appropriate.
ensure vehicles are equipped with accessibility equipment
Ensure that the vehicle is equipped with accessibility equipment such as passenger lift, seat belts, restraining harnesses, and wheelchair clamps or webbing straps.
focus on passengers
Transport passengers to their destination in a safe and timely fashion. Provide appropriate customer service; inform passengers in the event of unexpected situations or other incidents.
help to control passenger behaviour during emergency situations
Know how to use life-saving equipment in emergency situations. Provide assistance if leakages, collisions or fires should occur, and support the evacuation of passengers. Know crisis and crowd management, and administer first aid on board.
interpret tramway traffic signs
Observe traffic signs, understand their meaning, and act accordingly in the tramway infrastructure.
operate tram controls
Operate tram controls and power switches with different operating systems. Manipulate forward and reverse motion by smooth application of power and braking.
perform defensive driving
Drive defensively to maximise road safety and save time, money, and lives; anticipate the actions of other road users.
provide information to passengers
Provide passengers with correct information in a polite and efficient manner; use proper etiquette to assist physically challenged travellers.
tolerate stress
Maintain a temperate mental state and effective performance under pressure or adverse circumstances.
use communication equipment
Set up, test and operate different types of communication equipment such as transmission equipment, digital network equipment, or telecommunications equipment.
digital
Cross-sector
9 competencesapply conflict management
Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. Be fully aware of all Social Responsibility protocols and procedures, and be able to deal with a problematic gambling situation in a professional manner with maturity and empathy.
communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
interpret traffic light signals used in tramway infrastructure
Observe traffic lights in tramway infrastructure, examine track conditions, area traffic, and prescribed speeds to ensure safety.
keep time accurately
Measure the passage of time, often with the assistance of a clock or stopwatch.
perform services in a flexible manner
Adapt service approach when circumstances change.
provide first aid
Administer cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.
stay alert
Stay focused and alert at all times; react quickly in the case of unexpected events. Concentrate and do not get distracted performing a task over a long period of time.
tolerate sitting for long periods
Have the patience to remain seated for long periods of time; maintain an appropriate and ergonomic posture while sitting.
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Optional skills and competences 5 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
5 competencesexecute vehicle maintenance
Execute vehicle maintenance based on supplier or manufacturer instructions. This might include cleaning vehicle engine, cleaning vehicle interior and exterior, maintaining mileage and fuel records, performing non-mechanical maintenance tasks. Service small engines including hydraulic equipment. Check the oil and fluid levels on all equipment. Check vehicles and equipment to insure that they are in smooth and safe working order.
handle petty cash
Handle petty cash for minor expenses and transactions required for the daily running of a business.
lift heavy weights
Lift heavy weights and apply ergonomic lifting techniques to avoid damaging the body.
operate GPS systems
Use GPS Systems.
digital
read maps
Read maps effectively.