Shop managers are responsible for activities and staff in specialised shops.
No competences in this bucket.
The supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing of purchasing and sales invoices, payments etc. The sale of goods implies the proper presentation and positioning of the goods in the shop in terms of acessibility, promotion, light exposure.
The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.
No competences in this bucket.
Implement and monitor company activities in compliance with legal contracting and purchasing legislations.
Ensure that goods are labeled with all necessary labeling information (e.g. legal, technological, hazardous and others) regarding the product. Ensure that labels respects the legal requirements and adhere to regulations.
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
Come to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.
Ensure that sale prices and promotions are passed through the register as they should.
Set sales goals and objectives to be reached by a sales team within a period of time such as the target amount of sales made and new customers found.
Apply methods used for setting product value taking into consideration market conditions, competitor actions, input costs, and others.
Work closely together with visual display staff to decide how items should be displayed, in order to maximise customer interest and product sales.
Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.
Adhere to standards of hygiene and safety established by respective authorities.
Take actions which support business activities by considering client needs and satisfaction. This involves understanding what customers want, providing advices, selling products and services or processing complaints, while adopting a positive attitude.
Consult designers, builders, and people with disabilities to determine how best to provide accessible infrastructure.
Plan, monitor, report on the budget and prepare set production budgets.
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Apply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.
Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
Ensure all employees are providing excellent customer service in accordance to company policy.
Negotiate terms such as price, quantity, quality, and delivery terms with vendors and suppliers in order to ensure the most beneficial buying conditions.
Comply with specific legal regulations, e.g. install the necessary systems and provide the necessary documentation, in order to obtain the relevant license.
Command products from relevant suppliers to get convenient and profitable products to purchase.
Undertake ordering of services, equipment, goods or ingredients, compare costs and check the quality to ensure optimal payoff for the organisation.
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
Collect and analyse sales levels of products and services in order to use this information for determining the quantities to be produced in the following batches, customer feedback, price trends, and the efficiency of sales methods.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
No competences in this bucket.
Handle orders from various suppliers and ensure the best quality by performing an analysis of their sample products.
Implement and monitor security measures within the store; be vigilant about shoplifters and fraudulent use of credit cards.
Control items put up for sale are correctly priced and displayed and that they function as advertised.
Monitor the financial situation, analyse the store's sales figures.
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
Keep the store tidy and clean by hovering and mopping.
Oversee the progress of after sales activities; make sure that all work is carried out in accordance to business procedures and legal requirements.
Control product inventory in balance of availability and storage costs.
Detailed and thorough treatment of transactions, compliance with regulations and supervision of employees, safeguarding a smooth running of daily operations.
Register and handle cash transactions by using point of sale register.
Process orders from web shop; direct sales, packaging and shipment.
Maintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved.
Keep products in a safe place in order to maintain their quality. Ensure the stock facilities meet hygiene standards, regulating temperature, heating and air conditioning of storage facilities.
Establish new trainings and staff development provisions to support staff knowledge in food waste prevention and food recycling practices. Ensure that staff understands methods of and tools for food recycling, e.g., separating waste.
Promote goods and services through the use of internet systems such as e-commerce, m-commerce and social media in order to increase sales.
Research and evaluate methods, equipment and costs for reducing and managing food waste. Monitor recorded measurement data and identify areas for improvement relating to food waste prevention.
Determine key performance indicators (KPI) for reducing food waste and managing in line with established standards. Oversee the evaluation of methods, equipment and costs for food waste prevention.
Develop policies such as staff meal or food redistribution to reduce, reuse and recycle food waste where possible. This includes reviewing purchasing policies to identify areas for reducing food waste, e.g., quantities and quality of food products.
Analyse employees' individual performances over a certain time span and communicate your conclusions to the employee in question or higher management. Evaluate achievements of staff members.
Determine potential suppliers for further negotiation. Take into consideration aspects such as product quality, sustainability, local sourcing, seasonality and coverage of the area. Evaluate the likelihood of obtaining beneficial contracts and agreements with them.
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
Gather, assess and represent data about target market and customers in order to facilitate strategic development and feasibility studies. Identify market trends.
Determine the objective of the marketing strategy whether it is for establishing image, implementing a pricing strategy, or raising awareness of the product. Establish approaches of marketing actions to ensure that goals are achieved efficiently and over a long term.
Encourage sales by identifying the customer’s buying needs and by promoting benefits and features of the organisation’s products. Respond to and resolve customer objections and agree to mutually beneficial terms and conditions.
Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so they are comprehensible to a non-expert audience.