ICT system administrators are responsible for the upkeep, configuration, and reliable operation of computer and network systems, servers, workstations and peripheral devices. They may acquire, install, or upgrade computer components and software; automate routine tasks; write computer programs; troubleshoot; train and supervise staff; and provide technical support. They ensure optimum system integrity, security, backup and performance.
No competences in this bucket.
Naming database which maps internet domain names to Internet Protocol (IP) addresses. The Domain Name System allows internet users to utilise names such as website titles instead of remembering numeric IP addresses used by computers to locate a concrete website
The system, network, hardware and software applications and components, as well as devices and processes that are used in order to develop, test, deliver, monitor, control or support ICT services.
The methods and tools required to develop system software, specifications of system architectures and interfacing techniques between network and system modules and components.
The process intended to match user and organisation's needs with system components and services, by taking into consideration the available technologies and the techniques required to elicit and specify requirements, interrogating users to establish symptoms of problem and analysing symptoms.
Regulated standards that provide the technical guidelines, specifications, and requirements to ensure safe and efficient interoperability between devices, software, equipment, and organisations. Networking standards govern the software and hardware which uses them.
The features, restrictions, architectures and other characteristics of operating systems such Linux, Windows, MacOS, etc.
The policies to achieve set of goals and targets regarding the development and maintenance of an organisation.
The software packages, modules, web services and resources that cover a set of related functions and the databases where these reusable components can be found.
Systems to store, process and spread information in digital form. They are hardware, software and networks, as well as the ways in which these can be employed.
The essential components that make up a hardware system, such as liquid-crystal displays (LCD), camera sensors, microprocessors, memories, modems, batteries and their interconnections.
Quality assurance principles, standard requirements, and the set of processes and activities used for measuring, controlling and ensuring the quality of products and processes.
Interdisciplinary field of study that focuses on the realisation of secure systems and the technology to protect individuals or information from malice, errors, or unauthorized access. It involves defining security protection requirements, processes, and methods to ensure the resilience of systems and data.
No competences in this bucket.
Handle components of ICT system by maintaining configuration, managing users, monitoring resource use, performing backups and installing hardware or software to comply with the set requirements.
Follow written and ethical laws and policies regarding proper ICT system usage and administration.
Download, install and update a network security system designed to prevent unauthorized access to a private network.
Create an encrypted connection between private networks, such as different local networks of a company, over the internet to ensure that only authorized users can access it and that the data cannot be intercepted.
Download, install and update software to prevent, detect and remove malicious software, such as computer viruses.
Create, manage and implement ICT system recovery plan in case of crisis in order to retrieve information and reacquire use of the system.
Implement statements, assertions or rules that specify the appropriate use and protection of the ICT assets and systems from an organisation. These ICT security policies cover topics such as data classification, password management, access control and incident response.
Select and use integration techniques and tools to plan and implement integration of hardware and software modules and components in a system.
Read and understand technical texts that provide information on how to perform a task, usually explained in steps.
Select and apply system and network monitoring techniques. Identify and fix operational problems. Ensure that system's capabilities and efficiency match company specifications.
Plan, realise and monitor system changes and upgrades. Maintain earlier system versions. Revert, if necessary, to a safe older system version.
Analyse the critical assets of a company and identify weaknesses and vulnerabilities that lead to intrusion or attack. Apply security detection techniques. Understand cyber attack techniques and implement effective countermeasures.
Select, perform and track testings on software or hardware to detect system defects both within the integrated system units, the inter-assemblages and the system as a whole. Organise testings such as installation testing, security testing and graphical user interface testing.
Apply migration and conversion methods for existing data, in order to transfer or convert data between formats, storage or computer systems.
Measure system reliability and performance before, during and after component integration and during system operation and maintenance. Select and use performance monitoring tools and techniques, such as special software.
Implement backup procedures to backup data and systems to ensure permanent and reliable system operation. Execute data backups in order to secure information by copying and archiving to ensure integrity during system integration and after data loss occurrence.
Communicate with end users, instruct them on how to progress with tasks, use ICT support tools and methods to solve problems and identify possible side effects and provide solutions.
Implement internal policies related to the development, internal and external usage of technological systems, such as software systems, network systems and telecommunications systems, in order to achieve a set of goals and targets regarding the efficient operations and growth of an organisation.
Identify potential component malfunctions. Monitor, document and communicate about incidents. Deploy appropriate resources with minimal outage and deploy appropriate diagnostic tools.
Use tools which allow users to copy and archive computer software, configurations and data and recover them in case of loss.
No competences in this bucket.
The open-source web server Apache Tomcat provides a Java web server environment which uses a built in container where HTTP requests are loaded, allowing the Java web applications to run on local and server based systems.
The metrics and alarms utilizing cloud monitoring services, in particular performance and availability metrics.
Cloud security and compliance concepts, including shared responsibility model, cloud access management capabilities, and resources for security support.
The technologies which enable access to hardware, software, data and services through remote servers and software networks irrespective of their location and architecture.
The systematic approach to the development and maintenance of engineering systems.
The application server IBM WebSphere provides flexible and secure Java EE runtime environments to support application infrastructure and deployments.
The recommendations for making ICT content and applications more accessible to a wider range of people, mostly with disabilities, such as blindness and low vision, deafness and hearing loss and cognitive limitations. It includes standards such as Web Content Accessibility Guidelines (WCAG).
The techniques for recovering hardware or software components and data, after failure, corruption or damage.
The principles of integrating ICT components and products from a number of sources to create an operational ICT system, techniques which ensure interoperability and interfaces between components and the system.
The plan defined by a company which sets the information security objectives and measures to mitigate risks, define control objectives, establish metrics and benchmarks while complying with legal, internal and contractual requirements.
The techniques that relate to interfaces between models and components.
The principles, regulations, norms and programs that shape the evolution and use of internet, such as internet domain names management, registries and registrars, according to ICANN/IANA regulations and recommendations, IP addresses and names, name servers, DNS, TLDs and aspects of IDNs and DNSSEC.
The subfield of computer technology that concerns the managing the connectivity of networks through data, voice, calls and wireless network services.
The process of defining the architecture for different components and modules of a system, as well as the relevant data, for satisfying specific requirements.
The sequence of steps, such as planning, creating, testing and deploying and the models for the development and life-cycle management of a system.
No competences in this bucket.
Obtain hardware, software or network components which match other system components in order to expand it and perform necessary tasks.
Change the scope of an ICT system by adding or reallocating additional ICT system components, such as network components, servers or storage to meet capacity or volume demands.
Automate manual or repeatable processes to minimize management overhead. Evaluate cloud automation alternatives for network deployments and tool-based alternatives for network operations and management.
Perform testing of system or software components grouped in multiple ways to evaluate their ability to interconnect, their interface and their ability to provide global functionality.
Develop and implement procedures for identifying, assessing, treating and mitigating ICT risks, such as hacks or data leaks, according to the company's risk strategy, procedures and policies. Analyse and manage security risks and incidents. Recommend measures to improve digital security strategy.
Install and configure software that supports email-users to filter messages that contain malware or that are unsolicited.
Set up and configure devices which enhance strength of signal of a communication channel to enable proper reception and reproduction in further places.
Communicate with users to identify their requirements and collect them. Define all relevant user requirements and document them in an understandable and logical way for further analysis and specification.
Create and manage cloud data retention. Identify and implement data protection, encryption, and capacity planning needs.
Plan and conduct training of staff on system and network issues. Utilise training material, evaluate and report on the learning progress of trainees.
Carry out actions to remove computer viruses or other types of malware from a computer.
Use software tools to archive data by copying and backing them up, in order to ensure their integrity and to prevent data loss.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.