characteristics of products
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
Sales assistants represent the direct contact with clients. They provide general advice to customers.
Competences and skills
41 ESCO relationsEssential knowledge 4 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
4 competencescharacteristics of services
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
company policies
The set of rules that govern the activity of a company.
product comprehension
The offered products, their functionalities, properties and legal and regulatory requirements.
Cross-sector
0 competencesNo competences in this bucket.
Essential skills and competences 23 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
20 competencescarry out active selling
Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.
carry out order intake
Take in of purchase requests for items that are currently unavailable.
demonstrate products' features
Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
ensure stock storage safety
Ensure that products are stored appropriately. Keep in line with safety procedures.
examine merchandise
Control items put up for sale are correctly priced and displayed and that they function as advertised.
follow up orders for customers
Follow-up/tracking of an order and notifying the customer when the goods have arrived.
guarantee customer satisfaction
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
maintain relationship with customers
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
maintain relationship with suppliers
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
monitor stock level
Evaluate how much stock is used and determine what should be ordered.
operate cash register
Register and handle cash transactions by using point of sale register.
Order products
Order products for customers according to their specifications and provisions.
organise product display
Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.
plan aftersales arrangements
Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.
prepare sales checks
Provide customers with official documents that prove their purchase and payment.
prevent shoplifting
Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.
process refunds
Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
provide customer guidance on product selection
Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.
stock shelves
Refill shelves with merchandise to be sold.
Cross-sector
3 competencesensure client orientation
Take actions which support business activities by considering client needs and satisfaction. This involves understanding what customers want, providing advices, selling products and services or processing complaints, while adopting a positive attitude.
ensure compliance with legal requirements
Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
Optional knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
1 competenceteamwork principles
The cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc.
Optional skills and competences 13 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
9 competencesarrange ordering of products for customers
Order products from suppliers after deciding on the required amount of stock needed.
carry out cross merchandising
Place a particular item in more than one location within the store, in order to attract customer attention and increase sales.
carry out specialised packing for customers
Pack products such as perfumes or gifts for customers.
ensure store security
Implement and monitor security measures within the store; be vigilant about shoplifters and fraudulent use of credit cards.
issue sales invoices
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
keep records of merchandise delivery
Keep records of goods deliveries; report discrepancies to control costs in order to maintain correct inventory levels.
maintain store cleanliness
Keep the store tidy and clean by hovering and mopping.
package purchases in bags
Packet purchased items and place them in shopping bags.
supervise merchandise displays
Work closely together with visual display staff to decide how items should be displayed, in order to maximise customer interest and product sales.
Cross-sector
4 competenceslisten actively
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
order supplies
Command products from relevant suppliers to get convenient and profitable products to purchase.
organise storage facilities
Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.
perform multiple tasks at the same time
Execute multiple tasks at the same time, being aware of key priorities.