prepare orders
Make food and drinks orders ready in order to be served to the customers.
Quick service restaurant crew members prepare, cook and serve food and beverages in a quick service operation.
Competences and skills
24 ESCO relationsEssential skills and competences 16 competences
Occupation specific
1 competenceSector-specific
6 competencesprepare ready-made dishes
Prepare snacks and sandwiches or heat up ready-made bar products if requested.
present menus
Hand out menus to guests while assisting guests with questions using your mastery of the menu.
take food and beverage orders from customers
Accept orders from customers and record them into the Point of Sale system. Manage order requests and communicate them to fellow staff members.
use cooking techniques
Apply cooking techniques including grilling, frying, boiling, braising, poaching, baking or roasting.
use reheating techniques
Apply reheating techniques including steaming, boiling or bain marie.
work in a hospitality team
Function confidently within a group in hospitality services, in which each has his own responsibility in reaching a common goal which is a good interaction with the customers, guests or collaborators and their contentment.
Cross-sector
9 competencescheck deliveries on receipt
Control that all order details are recorded, that faulty items are reported and returned and that all paperwork is received and processed, according to the purchasing procedures.
clean surfaces
Disinfect surfaces in accordance with sanitary standards.
- Scope note
- Including walls, floors, tables, kitchen and service equipment
comply with food safety and hygiene
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
execute opening and closing procedures
Apply standard opening and closing procedures for bar, store or restaurant.
greet guests
Welcome guests in a friendly manner in a certain place.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
maintain personal hygiene standards
Preserve impeccable personal hygiene standards and have a tidy appearance.
process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
upsell products
Persuade customers to buy additional or more expensive products.
- Scope note
- Products include also services.
Optional skills and competences 8 competences
Occupation specific
1 competencetake drive-through orders
Accept drive-through orders for food and drinks and prepare, pack and hand items to customers.
Sector-specific
6 competenceseducate customers on coffee varieties
Instruct customers about origins, characteristics, differences in flavours and blends of coffee products.
educate customers on tea varieties
Instruct customers about origins, characteristics, differences in flavours and blends of tea products.
monitor stock level
Evaluate how much stock is used and determine what should be ordered.
prepare sandwiches
Make filled and open sandwiches, paninis and kebabs.
receive kitchen supplies
Accept the delivery of ordered kitchen supplies and make sure everything is included and in good condition.
store kitchen supplies
Keep delivered kitchen supplies for future use in a safe and hygiene place according to guidelines.
Cross-sector
1 competencedevise special promotions
Plan and invent promotion activities to stimulate sales