carry out inventory control accuracy
Implement control procedures and documentation related to inventory transactions.
Casino cashiers exchange tokens, coins or chips for money. They arrange pay-outs and obtain customers' signatures and identification. They audit and count money in a cash register, enforcing money laundering regulations.
Competences and skills
23 ESCO relationsEssential skills and competences 15 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
6 competencesexchange money for chips
Exchange legal tender for gaming chips, tokens or ticket redemption.
follow ethical code of conduct of gambling
Follow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.
monitor casino finances
Monitor and review the finances and betting accounts of a casino.
operate cash register
Register and handle cash transactions by using point of sale register.
show good manners with players
Be polite and show good manners towards players, by-standers and other audience.
Cross-sector
9 competencesapply numeracy skills
Practise reasoning and apply simple or complex numerical concepts and calculations.
communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
focus on service
Look for efficient ways to help people in an active way.
handle cash flow
Handle the movement of money into or out of a business, project, or financial product. Take bets, pay out winnings and manage the cash flow.
handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
handle incidents
Handle incidents, such as accidents, emergencies or theft in a appropriate manner according to the organisation's policies and regulations.
keep task records
Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.
prevent money laundering in gambling
Take steps to prevent the abuse of the casino for avoiding taxation or obscuring the origin of money.
process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
Optional knowledge 3 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencescasino policies
The policies and requirements that govern the activities of a casino.
company policies
The set of rules that govern the activity of a company.
legal standards in gambling
The legal requirements, rules and limitations in gambling and betting activities.
Cross-sector
0 competencesNo competences in this bucket.
Optional skills and competences 5 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencesmonitor check-out point
Ensure check-out points have adequate cash available and are staffed appropriately.
monitor gaming room
Pay close attention to the gaming room and notice details to make sure operations run smoothly and that security is ensured.
report to gaming manager
Report incidents such as giving signs to other players and laundering money to the gaming manager without necessarily disturbing the gaming process.
Cross-sector
2 competencesapply company policies
Apply the principles and rules that govern the activities and processes of an organisation.
communicate gambling rules
Inform about the applicable rules and guidelines in force in the gambling industry such as betting ceilings.