data protection
The principles, ethical issues, regulations and protocols of data protection.
digital
Waiting list coordinators guarantee the day to day management of waiting list time. They plan when operation rooms are available and call patients in to be operated. Waiting list coordinators make sure to optimise the use of resources.
Competences and skills
25 ESCO relationsEssential knowledge 3 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competenceshealth records management
The procedures and importance of record keeping in a healthcare system such as hospitals or clinics, the information systems used to keep and process records and how to achieve maximum accuracy of records.
Cross-sector
1 competencemedical terminology
The meaning of medical terms and abbreviations, of medical prescriptions and various medical specialties and when to use it correctly.
Essential skills and competences 9 competences
Occupation specific
1 competencemonitor waiting list
Monitor the list of patients waiting for an operation or consultation. Make sure it is accurate and complete.
Sector-specific
4 competencesanswer patients' questions
Respond in a friendly and professional manner to all inquiries from current or potential patients, and their families, of a healthcare establishment.
identify patients' medical records
Locate, retrieve and present medical records, as requested by authorized medical personnel.
maintain healthcare user data confidentiality
Comply with and maintain the confidentiality of healthcare users` illness and treatment information.
use electronic health records management system
Be able to use specific software for the management of health care records, following appropriate codes of practice.
digital
Cross-sector
4 competencesadminister appointments
Accept, schedule and cancel appointments.
communicate by telephone
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
perform resource planning
Estimate the expected input in terms of time, human and financial resources necessary to achieve the project objectives.
plan schedule
Develop the schedule including procedures, appointments and working hours.
Optional knowledge 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencescustomer service
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
healthcare administration
The administration procedures of a healthcare facility to keep it operational. It involves leadership roles, regulatory compliance and the efficiency in the processes of the facility.
Cross-sector
0 competencesNo competences in this bucket.
Optional skills and competences 11 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencesarchive healthcare users' records
Properly store the health records of healthcare users, including test results and case notes so that they are easily retrieved when required.
collect statistics on medical records
Perform statistical analysis of various medical records of the healthcare facility, referring to the number of hospital admissions, discharges or waiting lists.
manage administrative systems
Ensure administrative systems, processes and databases are efficient and well managed and give the sound basis to work together with the administrative officer/staff/professional.
Cross-sector
8 competencesadvise on efficiency improvements
Analyse information and details of processes and products in order to advise on possible efficiency improvements that could be implemented and would signify a better use of resources.
communicate in healthcare
Communicate effectively with patients, families and other caregivers, health care professionals, and community partners.
develop organisational policies
Develop and supervise the implementation of policies aimed at documenting and detailing the procedures for the operations of the organisation in the lights of its strategic planning.
empathise with the healthcare user
Understand the background of clients` and patients’ symptoms, difficulties and behaviour. Be empathetic about their issues; showing respect and reinforcing their autonomy, self-esteem and independence. Demonstrate a concern for their welfare and handle according to the personal boundaries, sensitivities, cultural differences and preferences of the client and patient in mind.
interact with healthcare users
Communicate with clients and their carer’s, with the patient’s permission, to keep them informed about the clients’ and patients’ progress and safeguarding confidentiality.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
manage information in health care
Retrieve, apply and share information among patients and healthcare professionals and across healthcare facilities and community.
perform clerical duties
Perform administrative tasks such as filing, typing up reports and maintaining mail correspondence.