camping ground operative

assist at check-in

Help guests and visitors with their check-in and show them their accommodation.

Usage Competence references ESCO source

clean camping facilities

Disinfect and maintain camping facilities such as cabins, caravans, grounds and recreational facilities.

Usage Competence references ESCO source

manage campsite supplies

Monitor stocks of camp-site supplies and camping equipment, select and monitor suppliers and ensure stock rotation and maintenance.

Usage Competence references ESCO source

maintain camping facilities

Keep campsites or areas for recreation, including maintenance and supply selection.

Usage Competence references ESCO source

provide tourism related information

Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.

Scope note

Locations might be such as points of interest, events, local customs or foreign country regulations.

Usage Competence references ESCO source

assist clients with special needs

Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.

Usage Competence references ESCO source

comply with food safety and hygiene

Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

Usage Competence references ESCO source

greet guests

Welcome guests in a friendly manner in a certain place.

Usage Competence references ESCO source

handle customer complaints

Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

Usage Competence references ESCO source

handle financial transactions

Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.

Usage Competence references ESCO source

maintain customer service

Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

Scope note

Might include keeping the customers informed about the current status of their orders or waiting times.

Usage Competence references ESCO source

deal with departures in accommodation

Handle departures, guest's luggage, client's check-out in line with company standards and local legislation ensuring high levels of customer service.

Usage Competence references ESCO source

distribute local information materials

Hand out leaflets, maps and tour brochures to visitors with information and tips about local sites, attractions and events.

Usage Competence references ESCO source

explain features in accommodation venue

Clarify guests' accommodation facilities and demonstrate and show how to use them.

Usage Competence references ESCO source

identify customer's needs

Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

Usage Competence references ESCO source

implement sales strategies

Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.

Usage Competence references ESCO source

assess cleanliness of areas

Evaluate cleanliness of areas in order to make sure that they are clean and presentable for customers.

Usage Competence references ESCO source

carry out end of day accounts

Execute end of day accounts to ensure that business transactions from the current day have been correctly processed.

Scope note

Day-end closing is part of a company's closing operations.

Usage Competence references ESCO source

deal with arrivals in accommodation

Handle arrivals, guest's luggage, check-in clients in line with company standards and local legislation ensuring high levels of customer service.

Usage Competence references ESCO source

detect drug abuse

Identify people under excessive use of alcohol and drugs inside a facility, effectively deal with these people and supervise customers own safety while applying relevant regulations.

Usage Competence references ESCO source

implement marketing strategies

Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.

Usage Competence references ESCO source

maintain customer records

Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.

Usage Competence references ESCO source

maintain incident reporting records

Keep a system for recording details of unusual events that occur at the facility, such as job-related injuries.

Usage Competence references ESCO source

process booking

Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.

Scope note

Includes booking room in a hotel, seat in a plane etc. Does not necessarily include finalising payment, as the payment can be postponed or invoiced.

Usage Competence references ESCO source

process reservations

Execute customers' reservations in accordance to their schedules and needs by phone, electronically or in person.

Scope note

Includes reservations in restaurants, excludes booking of accommodation or transportation.

Usage Competence references ESCO source

run errands on behalf of customers

Take orders and follow requests on behalf of a client, such as go shopping or pick up dry cleaning.

Usage Competence references ESCO source