company policies
The set of rules that govern the activity of a company.
Social work lecturers are professionals who exercise dual roles, on one hand they practice the academic discipline that provides social services, such as counselling, therapy or advocacy, to individuals or groups of people. On the other hand they are part of the academic world providing professional education, engaging also in research and knowledge development, contributing to solutions concerning complex social problems and innovative approaches to ameliorate those problems. They teach social work knowledge, skills and values for preparing students to engage in culturally competent social work practice with diverse populations and communities.
Competences and skills
144 ESCO relationsEssential knowledge 8 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceCross-sector
7 competencescounselling methods
Counselling techniques used in different settings and with various groups and individuals, especially concerning methods of supervision and mediation in the counselling process.
curriculum objectives
The goals identified in curricula and defined learning outcomes.
legal requirements in the social sector
The prescribed legislative and regulatory requirements in the social sector.
pedagogy
The discipline that concerns the theory and practice of education including the various instructional methods for educating individuals or groups.
social justice
The development and principles of human rights and social justice and the way they should be applied on a case by case basis.
social sciences
The development and characteristics of sociological, anthropological, psychological, political, and social policy theories.
social work theory
The development and characteristics of social work theories underpinned by social sciences and humanities.
Essential skills and competences 80 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
32 competencesaccept own accountability
Accept accountability for one`s own professional activities and recognise the limits of one`s own scope of practice and competencies.
advocate for social service users
Speak for and on behalf of service users, using communicative skills and knowledge of relevant fields to assist those less advantaged.
apply anti-oppressive practices
Identify oppression in societies, economies, cultures, and groups, acting as a professional in an non-oppressive way, enabling service users to take action to improve their lives and enabling citizens to change their environment in accordance with their own interests.
apply case management
Assess, plan, facilitate, coordinate, and advocate for options and services on behalf of a person.
apply crisis intervention
Respond methodologically to a disruption or breakdown in the normal or usual function of a person, family, group or community.
apply decision making within social work
Take decisions when called for, staying within the limits of granted authority and considering the input from the service user and other caregivers.
apply holistic approach within social services
Consider the social service user in any situation, recognising the connections between micro-dimension, meso-dimension, and macro-dimension of social problems, social development and social policies.
apply person-centred care
Treat individuals as partners in planning, developing and assessing care, to make sure it is appropriate for their needs. Put them and their caregivers at the heart of all decisions.
apply problem solving in social service
Systematically apply a step-by-step problem-solving process in providing social services.
apply quality standards in social services
Apply quality standards in social services while upholding social work values and principles.
assess social service users' situation
Assess the social situation of service users situation balancing curiosity and respect in the dialogue, considering their families, organisations and communities and the associated risks and identifying the needs and resources, in order to meet physical, emotional and social needs.
build helping relationship with social service users
Develop a collaborative helping relationship, addressing any ruptures or strains in the relationship, fostering bonding and gaining service users` trust and cooperation through empathic listening, caring, warmth and authenticity.
conduct interview in social service
Induce clients, colleagues, executives, or public officials to talk fully, freely, and truthfully, so as to explore the interviewee`s experiences, attitudes, and opinions.
consider social impact of actions on service users
Act according to the political, social and cultural contexts of social service users, considering the impact of certain actions on their social well being.
contribute to protecting individuals from harm
Use established processes and procedures to challenge and report dangerous, abusive, discriminatory or exploitative behaviour and practice, bringing any such behaviour to the attention of the employer or the appropriate authority.
cooperate at inter-professional level
Cooperate with people in other sectors in relation to social service work.
deliver social services in diverse cultural communities
Deliver services which are mindful of different cultural and language traditions, showing respect and validation for communities and being consistent with policies regarding human rights and equality and diversity.
demonstrate leadership in social service cases
Take the lead in the practical handling of social work cases and activities.
develop professional identity in social work
Strive to provide the appropriate services to social work clients while staying within a professional framework, understanding what the work means in relation to other professionals and taking into account the specific needs of your clients.
empower social service users
Enable individuals, families, groups and communities to gain more control over their lives and environment, either by themselves or with the help of others.
follow health and safety precautions in social care practices
Ensure hygienic work practice, respecting the safety of the environment at day care, residential care settings and care at home.
maintain records of work with service users
Maintain accurate, concise, up-to-date and timely records of the work with service users while complying with legislation and policies related to privacy and security.
- Scope note
- It includes digitally recorded notes.
make legislation transparent for users of social services
Inform and explain the legislation for users of social services, in order to help them understand the implications it has on them and how to use it for their interest.
meet standards of practice in social services
Practice social care and social work in a lawful, safe and effective way according to standards.
negotiate with social service users
Discuss with your client to establish fair conditions, building on a bond of trust, reminding the client that the work is in their favour and encouraging their cooperation.
organise social work packages
Create a package of social support services according to the service user`s needs and in line with specified standards, regulations and timescales.
prevent social problems
Prevent social problems from developing, defining and implementing actions that can prevent social problems, striving for the enhancement of the quality of life for all citizens.
promote service users' rights
Supporting client`s rights to control his or her life, making informed choices about the services they receive, respecting and, where appropriate, promoting the individual views and wishes of both the client and his or her caregivers.
protect vulnerable social service users
Intervene to provide physical, moral and psychological support to people in dangerous or difficult situations and to remove to a place of safety where appropriate.
refer social service users
Make referrals to other professionals and other organisations, based on the social service users' requirements and needs.
review social service plan
Review social service plans, taking your service users' views and preferences into account. Follow up on the plan, assessing the quantity and quality of services provided.
tolerate stress
Maintain a temperate mental state and effective performance under pressure or adverse circumstances.
Cross-sector
48 competencesaddress problems critically
Identify the strengths and weaknesses of various abstract, rational concepts, such as issues, opinions, and approaches related to a specific problematic situation in order to formulate solutions and alternative methods of tackling the situation.
adhere to organisational guidelines
Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.
apply blended learning
Be familiar with blended learning tools by combining traditional face-to-face and online learning, using digital tools, online technologies, and e-learning methods.
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apply intercultural teaching strategies
Ensure that the content, methods, materials and the general learning experience is inclusive for all students and takes into account the expectations and experiences of learners from diverse cultural backgrounds. Explore individual and social stereotypes and develop cross-cultural teaching strategies.
apply organisational techniques
Employ a set of organisational techniques and procedures which facilitate the achievement of the set goals set such as detailed planning of personnel's schedules. Use these resources efficiently and sustainably, and show flexibility when required.
apply socially just working principles
Work in accordance with management and organisational principles and values focusing on human rights and social justice.
apply teaching strategies
Employ various approaches, learning styles, and channels to instruct students, such as communicating content in terms they can understand, organising talking points for clarity, and repeating arguments when necessary. Use a wide range of teaching devices and methodologies appropriate to the class content, the learners' level, goals, and priorities.
- Scope note
- This includes the use of teaching devices such as diagrams and other visual aids.
assess students
Evaluate the students' (academic) progress, achievements, course knowledge and skills through assignments, tests, and examinations. Diagnose their needs and track their progress, strengths, and weaknesses. Formulate a summative statement of the goals the student achieved.
- Scope note
- The skill applies to all educational levels such as primary, secondary, post-secondary and tertiary education.
communicate professionally with colleagues in other fields
Communicate professionally and cooperate with members of the other professions in the health and social services sector.
communicate with a non-scientific audience
Communicate about scientific findings to a non-scientific audience, including the general public. Tailor the communication of scientific concepts, debates, findings to the audience, using a variety of methods for different target groups, including visual presentations.
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communicate with social service users
Use verbal, non-verbal, written, and electronic communication. Pay attention to the specific social service users' needs, characteristics, abilities, preferences, age, developmental stage, and culture.
compile course material
Write, select or recommend a syllabus of learning material for the students enrolled in the course.
demonstrate when teaching
Present to others examples of your experience, skills, and competences that are appropriate to specific learning content to help students in their learning.
develop course outline
Research and establish an outline of the course to be taught and calculate a time frame for the instructional plan in accordance with school regulations and curriculum objectives.
develop professional network
Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up to date on their activities.
- Scope note
- This includes the development of social relationships with patients and customers.
give constructive feedback
Provide founded feedback through both criticism and praise in a respectful, clear, and consistent manner. Highlight achievements as well as mistakes and set up methods of formative assessment to evaluate work.
guarantee students' safety
Ensure all students falling under an instructor or other person’s supervision are safe and accounted for. Follow safety precautions in the learning situation.
have computer literacy
Utilise computers, IT equipment and modern day technology in an efficient way.
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interact professionally in research and professional environments
Show consideration to others as well as collegiality. Listen, give and receive feedback and respond perceptively to others, also involving staff supervision and leadership in a professional setting.
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involve service users and carers in care planning
Evaluate the needs of individuals in relation to their care, involve families or carers in supporting the development and implementation of support plans. Ensure review and monitoring of these plans.
liaise with educational staff
Communicate with the school staff such as teachers, teaching assistants, academic advisors, and the principal on issues relating to students' well-being. In the context of a university, liaise with the technical and research staff to discuss research projects and courses-related matters.
liaise with educational support staff
Communicate with education management, such as the school principal and board members, and with the education support team such as the teaching assistant, school counsellor or academic advisor on issues relating the students' well-being.
listen actively
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
manage ethical issues within social services
Apply social work ethical principles to guide practice and manage complex ethical issues, dilemmas and conflicts in accordance to occupational conduct, the ontology and the code of ethics of the social services occupations, engaging in ethical decision making by applying standards of national and, as applicable, international codes of ethics or statements of principles.
manage personal professional development
Take responsibility for lifelong learning and continuous professional development. Engage in learning to support and update professional competence. Identify priority areas for professional development based on reflection about own practice and through contact with peers and stakeholders. Pursue a cycle of self-improvement and develop credible career plans.
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manage social crisis
Identify, respond and motivate individuals in social crisis situations, in a timely manner, making use of all resources.
manage stress in the work place
Cope with sources of stress and cross-pressure in one's own professional life, such as occupational, managerial, institutional and personal stress, and help others do the same so as to promote the well-being of your colleagues and avoid burn-out.
mentor individuals
Mentor individuals by providing emotional support, sharing experiences and giving advice to the individual to help them in their personal development, as well as adapting the support to the specific needs of the individual and heeding their requests and expectations.
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monitor developments in field of expertise
Keep up with new research, regulations, and other significant changes, labour market related or otherwise, occurring within the field of specialisation.
negotiate with social service stakeholders
Negotiate with government institutions, other social workers, family and caregivers, employers, landlords, or landladies to obtain the most suitable result for your client.
perform classroom management
Maintain discipline and engage students during instruction.
plan social service process
Plan the social service process, defining the objective and considering the methods of implementation, identifying and accessing available resources, such as time, budget, personnel and defining indicators to evaluate the outcome.
prepare lesson content
Prepare content to be taught in class in accordance with curriculum objectives by drafting exercises, researching up-to-date examples etc.
promote inclusion
Promote and respect diversity, and advocate for equal treatment of genders, ethnicities and minority groups in organisations in order to prevent discrimination and ensure inclusion and a positive environment.
promote social change
Promote changes in relationships between individuals, families, groups, organisations and communities by taking into consideration and coping with unpredictable changes, at the micro, macro and mezzo level.
promote the participation of citizens in scientific and research activities
Engage citizens in scientific and research activities and promote their contribution in terms of knowledge, time or resources invested.
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provide social counselling
Assist and guide social service users to resolve personal, social or psychological problems and difficulties.
provide support to social services users
Help social service users identify and express their expectations and strengths, providing them with information and advice to make informed decisions about their circumstances. Give support to achieve change and improve life opportunities.
relate empathetically
Recognise, understand and share emotions and insights experienced by another.
report on social development
Report results and conclusions on society's social development in an intelligible way, presenting these orally and in written form to a range of audiences from non-experts to experts.
synthesise information
Critically read, interpret, and summarise new and complex information from diverse sources.
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teach in academic or vocational contexts
Instruct students in the theory and practice of academic or vocational subjects, transferring the content of own and others' research activities.
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teach principles of social work
Instruct students in the theory and practice of social work including social work knowledge, skills, and values to prepare them in engaging in culturally competent social work with diverse populations and communities.
think abstractly
Demonstrate the ability to use concepts in order to make and understand generalisations, and relate or connect them to other items, events, or experiences.
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undertake continuous professional development in social work
Undertake continuous professional development (CPD) to continuously update and develop knowledge, skills and competences within one`s scope of practice in social work.
work in a multicultural environment in health care
Interact, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.
work within communities
Establish social projects aimed at community development and active citizen participation.
write work-related reports
Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so they are comprehensible to a non-expert audience.
Optional knowledge 7 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceuniversity procedures
The inner workings of a university, such as the structure of the relevant education support and management, the policies, and the regulations.
Cross-sector
6 competencesassessment processes
Various evaluation techniques, theories, and tools applicable in the assessment of students, participants in a programme, and employees. Different assessment strategies such as initial, formative, summative and self- assessment are used for varying purposes.
community education
Programs targeting the social development and learning of individuals in their own community, through a variety of formal or informal education methods.
crisis intervention
Coping strategies in crisis cases which allow individuals to overcome their problems or fears and avoid psychological distress and breakdown.
funding methods
The financial possibilities for funding projects such as the traditional ones, namely loans, venture capital, public or private grants up to alternative methods such as crowdfunding.
learning difficulties
The learning disorders some students face in an academic context, especially Specific Learning Difficulties such as dyslexia, dyscalculia, and concentration deficit disorders.
scientific research methodology
The theoretical methodology used in scientific research involving doing background research, constructing an hypothesis, testing it, analysing data and concluding the results.
Optional skills and competences 49 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
11 competencesassess social work students
Assess the appropriate evaluation of students undergoing social work practice.
assist students with their dissertation
Support university students with the writing of their paper or theses. Advise on research methods or additions to certain parts of their dissertations. Report different types of errors, such as research or methodological errors, to the student.
carry out social work research
Initiate and design research to assess social problems and evaluate social work interventions. Use statistical sources to connect the individual data with more aggregated categories and interpret data relating to the social context.
- Scope note
- It includes web-based documentation.
facilitate teamwork between students
Encourage students to cooperate with others in their learning by working in teams, for example through group activities.
manage intellectual property rights
Deal with the private legal rights that protect the products of the intellect from unlawful infringement.
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manage resources for educational purposes
Identify the necessary resources needed for learning purposes, such as materials in class or arranged transportation for a field trip. Apply for the corresponding budget and follow up on the orders.
operate open source software
Operate Open Source software, knowing the main Open Source models, licensing schemes, and the coding practices commonly adopted in the production of Open Source software.
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serve on academic committee
Contribute to university or college managerial decisions, such as budgetary issues, school policy reviews and recommendations, department promotions, and hiring of new staff members. This may also include participation in discussions around educational policy reforms.
supervise doctoral students
Assist students working on a doctorate in specifying their research question and deciding on a methodology. Monitor their progress and conduct quality reviews of their work.
supervise educational staff
Monitor and evaluate the actions of the educational staff such as teaching or research assistants and teachers and their methods. Mentor, train, and give advice to them if necessary.
supervise students in social services
Supervise social work students while they are on social work placement. Share expertise and train them to execute their responsibilities well.
Cross-sector
38 competencesapply for research funding
Identify key relevant funding sources and prepare research grant application in order to obtain funds and grants. Write research proposals.
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apply research ethics and scientific integrity principles in research activities
Apply fundamental ethical principles and legislation to scientific research, including issues of research integrity. Perform, review, or report research avoiding misconducts such as fabrication, falsification, and plagiarism.
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assist in the organisation of school events
Provide assistance in the planning and organisation of school events, such as the school's open house day, a sports game or a talent show.
assist students in their learning
Support and coach students in their work, give learners practical support and encouragement.
assist students with equipment
Provide assistance to students when working with (technical) equipment used in practice-based lessons and solve operational problems when necessary.
conduct field work
Conducts field work or research which is the collection of information outside of a laboratory or workplace setting. Visit places in order to collect specific information about the field.
conduct qualitative research
Gather relevant information by applying systematic methods, such as interviews, focus groups, text analysis, observations and case studies.
conduct quantitative research
Execute a systematic empirical investigation of observable phenomena via statistical, mathematical or computational techniques.
conduct research across disciplines
Work and use research findings and data across disciplinary and/or functional boundaries.
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conduct scholarly research
Plan scholarly research by formulating the research question and conducting empirical or literature research in order to investigate the truth of the research question.
demonstrate disciplinary expertise
Demonstrate deep knowledge and complex understanding of a specific research area, including responsible research, research ethics and scientific integrity principles, privacy and GDPR requirements, related to research activities within a specific discipline.
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develop learning curriculum
Develop and plan the learning goals and outcomes for education institutions, as well as the required teaching methods and potential education resources. Organise content, form, methods and technologies for delivery of study experiences.
develop professional network with researchers and scientists
Develop alliances, contacts or partnerships, and exchange information with others. Foster integrated and open collaborations where different stakeholders co-create shared value research and innovations. Develop your personal profile or brand and make yourself visible and available in face-to-face and online networking environments.
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discuss research proposals
Discuss proposals and projects with researchers, decide on resources to allocate and whether to move forward with the study.
disseminate results to the scientific community
Publicly disclose scientific results by any appropriate means, including conferences, workshops, colloquia and scientific publications.
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draft scientific or academic papers and technical documentation
Draft and edit scientific, academic or technical texts on different subjects.
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establish collaborative relations
Establish a connection between organisations or individuals which may benefit from communicating with one another in order to facilitate an enduring positive collaborative relationship between both parties.
evaluate research activities
Review proposals, progress, impact and outcomes of peer researchers, including through open peer review.
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increase the impact of science on policy and society
Influence evidence-informed policy and decision making by providing scientific input to and maintaining professional relationships with policymakers and other stakeholders.
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integrate gender dimension in research
Take into account in the whole research process the biological characteristics and the evolving social and cultural features of women and men (gender).
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keep records of attendance
Keep track of the pupils who are absent by recording their names on a list of absentees.
manage findable accessible interoperable and reusable data
Produce, describe, store, preserve and (re) use scientific data based on FAIR (Findable, Accessible, Interoperable, and Reusable) principles, making data as open as possible, and as closed as necessary.
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manage open publications
Be familiar with Open Publication strategies, with the use of information technology to support research, and with the development and management of CRIS (current research information systems) and institutional repositories. Provide licensing and copyright advice, use bibliometric indicators, and measure and report research impact.
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manage research data
Produce and analyse scientific data originating from qualitative and quantitative research methods. Store and maintain the data in research databases. Support the re-use of scientific data and be familiar with open data management principles.
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monitor educational developments
Monitor the changes in educational policies, methodologies and research by reviewing relevant literature and liaising with education officials and institutions.
participate in scientific colloquia
Take part in symposia, international experts’ conferences, and congresses to present research projects, methods, and results and to gather information on developments in academic research.
perform project management
Manage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project's progress in order to achieve a specific goal within a set time and budget.
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perform scientific research
Gain, correct or improve knowledge about phenomena by using scientific methods and techniques, based on empirical or measurable observations.
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present reports
Display results, statistics and conclusions to an audience in a transparent and straightforward way.
promote open innovation in research
Apply techniques, models, methods and strategies which contribute to the promotion of steps towards innovation through collaboration with people and organizations outside the organisation.
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promote the transfer of knowledge
Deploy broad awareness of processes of knowledge valorisation aimed to maximise the two–way flow of technology, intellectual property, expertise and capability between the research base and industry or the public sector.
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provide career counselling
Advise beneficiaries on future career options through counselling and, potentially, through career testing and evaluation.
provide lesson materials
Ensure that the necessary materials for teaching a class, such as visual aids, are prepared, up-to-date, and present in the instruction space.
provide technical expertise
Provide expert knowledge in a particular field, especially concerning mechanical or scientific subjects, to decision makers, engineers, technical staff or journalists.
publish academic research
Conduct academic research, in universities and research institutions, or on a personal account, publish it in books or academic journals with the aim of contributing to a field of expertise and achieving personal academic accreditation.
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speak different languages
Master foreign languages to be able to communicate in one or more foreign languages.
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work with virtual learning environments
Incorporate the use of online learning environments and platforms into the process of instruction.
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write scientific publications
Present the hypothesis, findings, and conclusions of your scientific research in your field of expertise in a professional publication.
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