zoo community
Zoo and aquarium community on a local, regional and global scale. Zoo membership associations, their guiding principles and how this might affect management of individual institutions within the wider community.
Animal facility managers coordinate and plan all activities of a zoo. They formulate policies, manage daily operations, and plan the use of materials and human resources. They are the driving force and public face of their institution. This often involves representing their institution on a national, regional and global scale and taking part in coordinated zoo activities.
Competences and skills
20 ESCO relationsEssential knowledge 5 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competenceszoo exhibit design
The various factors that influence effective zoo exhibit design as well as the steps towards realising that design.
Cross-sector
3 competencescustomer relationship management
The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.
environmental legislation
The environmental policies and legislation applicable in a certain domain.
green
zoo regulations
National, regional and international regulations related to zoos.
Essential skills and competences 14 competences
Occupation specific
1 competencedevelop visitor engagement strategies
Working with others, develop visitor engagement strategies to ensure stability, or growth, in visitor numbers and encourage visitor satisfaction.
Sector-specific
6 competencesmanage teamwork
Plan the working schedule of a group of people in order to meet all time and quality requirements. Supervise, support and instruct members of a team. Provide feedback to teams and individuals on work carried out.
manage zoo staff
Manage zoo staff, including zoo keeping staff at all levels and/or veterinarians and/or educators and/or horticulturalists.
organise zoological exhibitions
Organise zoological exhibitions and the display of live animals and zoological collections.
oversee animal management
Oversee all aspects of animal management.
read zoo reports
Read and process the reports of zookeepers and other zoological professionals, and compile the information for zoo records.
work effectively with animal-related organisations
Develop and sustain relationships with other organisations such as charities, government agencies, Non-Governmental Organisations and representative bodies, in relation to furthering animal health and welfare. Communicate veterinary principles and operate within multidisciplinary teams comprised of persons with varying degrees of scientific and administrative knowledge.
Cross-sector
7 competencesapply strategic thinking
Apply generation and effective application of business insights and possible opportunities, in order to achieve competitive business advantage on a long-term basis.
implement strategic management
Implement a strategy for the development and transformation of the company. Strategic management involves the formulation and implementation of the major objectives and initiatives of a company by senior management on behalf of the owners, based on consideration of available resources and an assessment of the internal and external environments in which the organisation operates.
manage budgets
Plan, monitor, report on the budget and prepare set production budgets.
perform project management
Manage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project's progress in order to achieve a specific goal within a set time and budget.
research
respond to visitor complaints
Respond to visitors complaints, in a correct and polite manner, offering a solution when possible and taking action when necessary.
speak about your work in public
Speak about your work to different kinds of audiences. Illustrate aspects depending on the audience and the occasion.
speak different languages
Master foreign languages to be able to communicate in one or more foreign languages.
research
Optional skills and competences 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competencestudy a collection
Research and trace the origins and the historical significance of collections and archive content.
Cross-sector
0 competencesNo competences in this bucket.