cost management
The process of planning, monitoring and adjusting the expenses and revenues of a business in order to achieve cost efficiency and capability.
Medical practice managers manage the day-to-day operations of a medical practice. They oversee the staff and business side of the practice.
Competences and skills
38 ESCO relationsEssential knowledge 6 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competenceshealthcare administration
The administration procedures of a healthcare facility to keep it operational. It involves leadership roles, regulatory compliance and the efficiency in the processes of the facility.
Cross-sector
4 competencesbusiness law
The field of law concerned with the trade and commerce activities of businesses and private persons and their legal interactions. This relates to numerous legal disciplines, including tax and employment law.
business management principles
Principles governing business management methods such as strategy planning, methods of efficient production, people and resources coordination.
financial management
The field of finance that concerns the practical process analysis and tools for designating financial resources. It encompasses the structure of businesses, the investment sources, and the value increase of corporations due to managerial decision-making.
manage healthcare staff
The managerial tasks and responsibilities required in a health care setting.
Essential skills and competences 14 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competencedevelop revenue generation strategies
Elaborate methodologies through which a company markets and sells a product or service to generate income.
Cross-sector
13 competencesalign efforts towards business development
Synchronise the efforts, plans, strategies, and actions carried out in departments of companies towards the growth of business and its turnover. Keep business development as the ultimate outcome of any effort of the company.
analyse business plans
Analyse the formal statements from businesses which outline their business goals and the strategies they set in place to meet them, in order to assess the feasibility of the plan and verify the business' ability to meet external requirements such as the repayment of a loan or return of investments.
analyse business processes
Study the contribution of the work processes to the business goals and monitor their efficiency and productivity.
analyse financial risk
Identify and analyse risks that could impact an organisation or individual financially, such as credit and market risks, and propose solutions to cover against those risks.
assume responsibility for the management of a business
Adopt and assume the responsibility that entails running a business, prioritising the interest of its owners, the societal expectation, and the welfare of employees.
build business relationships
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
control financial resources
Monitor and control budgets and financial resources providing capable stewardship in company management.
create a financial plan
Develop a financial plan according to financial and client regulations, including an investor profile, financial advice, and negotiation and transaction plans.
develop company strategies
Envision, plan, and develop strategies for companies and organisations aimed at achieving different purposes such as establishing new markets, refurbishing the equipment and machinery of a company, implementing pricing strategies, etc.
gather feedback from employees
Communicate in an open and positive manner in order to assess levels of satisfaction with employees, their outlook on the work environment, and in order to identify problems and devise solutions.
make strategic business decisions
Analyse business information and consult directors for decision making purposes in a varied array of aspects affecting the prospect, productivity and sustainable operation of a company. Consider the options and alternatives to a challenge and make sound rational decisions based on analysis and experience.
manage employee complaints
Manage and respond to employee complaints, in a correct and polite manner, offering a solution when possible or referring it to an authorized person when necessary.
recruit employees
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
- Scope note
- It may include recruiting volunteers.
Optional knowledge 4 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competenceshealth records management
The procedures and importance of record keeping in a healthcare system such as hospitals or clinics, the information systems used to keep and process records and how to achieve maximum accuracy of records.
patient record storage
Field of information which monitors regulatory and legal changes regarding patient record compilation and storage.
Cross-sector
2 competencesaccounting
The documentation and processing of data regarding financial activities.
financial forecasting
The tool used in performing fiscal financial management to identify revenue trends and estimated financial conditions.
Optional skills and competences 14 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencesanswer patients' questions
Respond in a friendly and professional manner to all inquiries from current or potential patients, and their families, of a healthcare establishment.
maintain relationship with customers
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
manage a multidisciplinary team involved in patient care
Manage, oversee and work with a multidisciplinary team involved in patient care such as nurses and interns. This includes ensuring effective communication, organising work, and providing support for the team members.
Cross-sector
11 competencescoach employees
Maintain and improve employees' performance by coaching individuals or groups how to optimise specific methods, skills or abilities, using adapted coaching styles and methods. Tutor newly recruited employees and assist them in the learning of new business systems.
discharge employees
Dismiss employees from their job.
evaluate employees
Analyse employees' individual performances over a certain time span and communicate your conclusions to the employee in question or higher management. Evaluate achievements of staff members.
manage accounts
Manage the accounts and financial activities of an organisation, supervising that all the documents are correctly maintained, that all the information and calculations are correct, and that proper decisions are being made.
manage budgets
Plan, monitor, report on the budget and prepare set production budgets.
manage healthcare users' data
Keep accurate client records which also satisfy legal and professional standards and ethical obligations in order to facilitate client management, ensuring that all clients' data (including verbal, written and electronic) are treated confidentially.
manage medical supply chains
Ensure that medicines are stored in appropriate facilities and environmental conditions to ensure stability, quality and safety of the medicinal product over its shelf life, storing medicines in a safe, organised, systematic and secure manner and working with documented policies and procedures to implement an effective stock management and rotation system.
manage office facility systems
Keep management and service ability of the various office systems needed for the smooth and daily operation of the office facilities such as internal communication systems, softwares of common use inside the company, and office networks.
digital
manage supplies
Monitor and control the flow of supplies that includes the purchase, storage and movement of the required quality of raw materials, and also work-in-progress inventory. Manage supply chain activities and synchronise supply with demand of production and customer.
motivate employees
Communicate with employees in order to ensure that their personal ambitions are in line with the business goals, and that they work to meet them.
plan health and safety procedures
Set up procedures for maintaining and improving health and safety in the establishment or workplace.