company policies
The set of rules that govern the activity of a company.
Management assistants perform varied types of jobs, usually under general supervision. They carry out administrative tasks and support managers to ensure the entire department functions smoothly.
Competences and skills
41 ESCO relationsEssential knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceCross-sector
0 competencesNo competences in this bucket.
Essential skills and competences 17 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencesliaise with board members
Report to the management, boards of directors and committees of an organisation.
perform business research
Search and collect information relevant for the development of businesses in different fields ranging from legal, accounting, finance, up to commercial matters.
Cross-sector
15 competencesbuild business relationships
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
coordinate events
Lead events by managing budget, logistics, event support, security, emergency plans and follow up.
disseminate internal communications
Disseminate internal communications using the different communication channels that a company has at its disposal.
disseminate messages to people
Receive, process, and pass messages to people coming from phone calls, faxes, postal, and emails.
draft corporate emails
Prepare, compile, and write mails with the adequate information and an appropriate language to make internal or external communications.
digital
fix meetings
Fix and schedule professional appointments or meetings for clients or superiors.
liaise with managers
Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.
maintain internal communication systems
Maintain an effective internal communication system among employees and department managers.
perform clerical duties
Perform administrative tasks such as filing, typing up reports and maintaining mail correspondence.
process commissioned instructions
Process instructions, usually oral ones, provided by managers and directives on actions required to be made. Take note, inquire, and take action on the commissioned requests.
support managers
Provide support and solutions to managers and directors in regards with their business needs and requests for the running of a business or the daily operations of a business unit.
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
use office systems
Make appropriate and timely use of office systems used in business facilities depending on the aim, whether for the collection of messages, client information storage, or agenda scheduling. It includes administration of systems such as customer relationship management, vendor management, storage, and voicemail systems.
use spreadsheets software
Use software tools to create and edit tabular data to carry out mathematical calculations, organise data and information, create diagrams based on data and to retrieve them.
digital
write work-related reports
Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so they are comprehensible to a non-expert audience.
Optional knowledge 10 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
5 competencesaccounting department processes
The different processes, duties, jargon, role in an organisation, and other specificities of the accounting department within an organisation such as bookkeeping, invoices, recording, and taxing.
financial department processes
The different processes, duties, jargon, role in an organisation, and other specificities of the financial department within an organisation. Understanding of financial statements, investments, disclosing policies, etc.
legal department processes
The different processes, duties, jargon, role in an organisation, and other specificities of the legal department within an organisation such as patents, legal cases, and legal compliance.
marketing department processes
The different processes, duties, jargon, role in an organisation, and other specificities of the marketing department within an organisation such as market research, marketing strategies, and advertising processes.
operations department processes
The different processes, duties, jargon, role in an organisation, and other specificities of the operations and manufacturing department within an organisation such as purchasing, supply chain processes, and goods handling.
Cross-sector
5 competenceshuman resources department processes
The different processes, duties, jargon, role in an organisation, and other specificities of the human resources department within an organisation such as recruitment, pension systems, and personnel development programs.
management department processes
The different processes, duties, jargon, role in an organisation, and other specificities of the management and strategy department within an organisation such as strategic processes and general management of the organisation.
personnel management
The methodologies and procedures involved in the hiring and development of employees in order to ensure value for the organisation, as well as personnel needs, benefits, conflict resolution and ensuring a positive corporate climate.
public relations
The practice of managing all aspects of the image and perception of a company or individual among stakeholders and the society at large.
sales department processes
The different processes, duties, jargon, role in an organisation, and other specificities of the sales department within an organisation.
Optional skills and competences 13 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
13 competencesapply statistical analysis techniques
Use models (descriptive or inferential statistics) and techniques (data mining or machine learning) for statistical analysis and ICT tools to analyse data, uncover correlations and forecast trends.
digital
assist visitors
Aid visitors by responding to their questions, giving satisfactory explanations, suggestions and recommendations.
draft press releases
Collect information and write press releases adjusting the register to the target audience and ensuring that the message is well conveyed.
maintain register of shareholders
Keep a register of shareholders and monitoring changes in share ownership of the company.
maintain statutory books
Maintain updated the statutory books of the company with the relevant information of the directors and secretaries, the directors interests, and the register of shareholders.
manage personnel agenda
Schedule and confirm appointments for the personnel of the office, mostly managers and directive employees, with external parties.
perform cost accounting activities
Execute the cost related activities and operations within the accounting activities such as standard cost development, average pricing analysis, margin and cost ratio analysis, inventory control, and variance analysis. Report the results to management and advise on possible courses of action to control and reduce the costs.
revise drafts made by managers
Revise drafts made by managers in order to check completeness, accuracy, and formatting.
speak different languages
Master foreign languages to be able to communicate in one or more foreign languages.
research
track key performance indicators
Identify the quantifiable measures that a company or industry uses to gauge or compare performance in terms of meeting their operational and strategic goals, using preset performance indicators.
translate language concepts
Translate one language into another language. Match words and expressions with their corresponding brothers in other languages, while making sure that the message and nuances of the original text are preserved.
use free typing techniques
Know, use and write documents, texts and content in general without looking at the keyboard. Use techniques to write documents in such fashion.
digital
write meeting reports
Write complete reports based on minutes taken during a meeting in order to communicate the important points which were discussed, and the decisions which were made, to the appropriate people.