geographical areas relevant to tourism
The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.
Mountain guides assist visitors, interpret natural heritage and provide information and guidance to tourists on mountain expeditions. They support visitors with activities such as hiking, climbing and skiing in addition to ensuring their safety through monitoring both weather and health conditions.
Competences and skills
50 ESCO relationsEssential knowledge 3 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencessightseeing information
The sightseeing information of a particular touristic site.
Cross-sector
1 competencelocal geography
The range of physical and geographical properties and descriptions of a local area, by street names and not only.
Essential skills and competences 23 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
13 competencesadminister tour contract details
Administer tour contract details in order to make sure that tourists receive all services included in the tour package.
animate in the outdoors
Independently animate groups in the outdoors, adapting your practice to keep the group animated and motivated.
collect visitor fees
Collect fees from visitors and group members.
educate on sustainable tourism
Develop educational programmes and resources for individuals or guided groups, to provide information about sustainable tourism and the impact of human interaction on the environment, local culture and natural heritage. Educate travellers about making a positive impact and raise awareness of environmental issues.
green
engage local communities in the management of natural protected areas
Build a relationship with the local community at the destination to minimise conflicts by supporting the economic growth of local tourism businesses and respecting local traditional practices.
green
escort visitors to places of interest
Bring tourists to places of interest such as museums, exhibitions, theme parks or art galleries.
follow ethical code of conduct in tourism
Carry out touristic services according to accepted principles of right and wrong. This includes fairness, transparency and impartiality.
inform visitors at tour sites
Distribute booklets, show audio-visual presentations, give guidance and relevant comments at tour site locations. Explain the history and functionality of tour highlights and respond to questions.
manage conservation of natural and cultural heritage
Use revenue from tourism activities and donations to fund and preserve natural protected areas and intangible cultural heritage such as crafts, songs and stories of communities.
green
manage visitor flows in natural protected areas
Direct visitor flows in natural protected areas, so as to minimise the long-term impact of visitors and ensure the preservation of local flora and fauna, in line with environmental regulations.
green
provide tourism related information
Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
- Scope note
- Locations might be such as points of interest, events, local customs or foreign country regulations.
support local tourism
Promote local products and services to visitors and encourage the use of local tourism operators in a destination.
green
welcome tour groups
Greet newly arrived groups of tourists at their starting point to announce details of upcoming events and travel arrangements.
Cross-sector
10 competencesassemble visitor supplies
Collect and check all required supplies and equipment before departure.
ensure health and safety of visitors
Take the necessary precautions to ensure the physical safety of an audience or people visiting an activity. Prepare actions in case of emergency. Administer first aid and direct emergency evacuations.
- Scope note
- Audience and visitors are passive, for active participants and clients see participants safety.
handle personal identifiable information
Administer sensitive personal information on customers securely and discreetly
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
manage tourist groups
Monitor and guide tourists ensuring positive group dynamics and address areas of conflict and concern where they occur.
provide first aid
Administer cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.
read maps
Read maps effectively.
register visitors
Register visitors after greeting them. Distribute any required identification badges or safety devices.
select visitor routes
Examine and select points of interest, travel routes and sites to be visited.
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Optional knowledge 4 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencescamping gear
The different equipment used for outdoor camping, such as tents, sleeping bags and outside cooking equipment.
local area tourism industry
The characteristics of local sights and events, accommodation, bars and restaurants and leisure activities.
tourism market
The study of the tourism market on a international, regional and local level and considering worldwide tourist destinations.
Cross-sector
1 competenceanimal species
The characteristics of different species and breeds of animals (relevant to the occupation).
Optional skills and competences 20 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
10 competencesadjust sporting equipment
Alter sporting equipment, e.g. racquet stringing, ski waxing, etc.
advise on nature conservation
Provide information and suggested actions relating to the conservation of nature.
green
conduct educational activities
Plan, perform and supervise educational activities for a variety of audiences, such as for school children, university students, specialist groups, or members of the public.
distribute local information materials
Hand out leaflets, maps and tour brochures to visitors with information and tips about local sites, attractions and events.
implement risk management for outdoors
Devise and demonstrate the application of responsible and safe practices for the outdoor sector.
instruct in sport
Provide appropriate technical and tactical instruction related to the given sport using varied and sound pedagogical approaches to meet the needs of the participants and achieve the desired objectives. This requires skills such as communication, explanation, demonstration, modelling, feedback, questioning and correction.
manage outdoor resources
Recognise and relate meteorology to topography; apply the principal of ‘Leave no trace'.
monitor use of outdoor equipment
Monitor the use of equipment. Recognise and remedy inadequate or unsafe use of equipment.
use e-tourism platforms
Use digital platforms to promote and share information and digital content about a hospitality establishment or services. Analyse and manage reviews addressed to the organisation to ensure customer satisfaction.
digital
work with different target groups
Work with a variety of target groups based on age, gender and disability.
Cross-sector
10 competencesadapt to different weather conditions
Cope with regular exposure to extreme weather conditions and hazardous environments.
analyse weather forecast
Analyse weather forecasts and the information provided on meteorological conditions, such as wind forces, atmospheric structures, clouds, and visibility. Constantly monitor weather conditions to maintain the validity of the forecast. Provide analyses depending on the requirements of various different industries and service providers. Evaluate routine air observations.
apply first response
Respond to medical or trauma emergencies and care for the patient in a manner compliant with health and safety regulations, assessing the legal and ethical issues of the situation, and provide proper pre-hospital care.
apply foreign languages in tourism
Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.
assist clients with special needs
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
maintain incident reporting records
Keep a system for recording details of unusual events that occur at the facility, such as job-related injuries.
manage emergency care situations
Manage situations in which decision making under time pressure is essential to save lives.
measure customer feedback
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
perform clerical duties
Perform administrative tasks such as filing, typing up reports and maintaining mail correspondence.