business knowledge
A firm's functions, the processes and tasks which are employed to accomplish those functions and the relationship of those functions, processes and tasks to each of the functions, processes and tasks performed throughout the firm.
Funeral services directors coordinate the logistics of funerals. They support the deceased family by arranging the details concerning the location, dates and times of memorial services. Funeral services directors contact representatives of the cemetery to prepare the site, plan transportation for the deceased person, advise on the types of memorials and legal requirements or paperwork. Funeral services directors organise the daily operations of the crematorium. They oversee the staff's activities in the crematorium and ensure that they deliver services according to legal requirements. They monitor the crematorium service revenue budget and develop and maintain operational rules within the crematorium.
Competences and skills
45 ESCO relationsEssential knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceCross-sector
0 competencesNo competences in this bucket.
Essential skills and competences 19 competences
Occupation specific
1 competenceoversee cremations
Keep records on the cremations that are or will be executed and make sure that the cremated remains are identified correctly.
Sector-specific
3 competencesadvise on funeral services
Provide relatives of the deceased person with information and advice on ceremonial, burial and cremation services.
prepare ceremonial locations
Decorate rooms or other locations for ceremonies, such as funerals, cremations, weddings or baptism.
provide directions to guests
Show guests the way through buildings or on domains, to their seats or performance setting, helping them with any additional information so that they can reach the foreseen event destination.
Cross-sector
15 competencesadminister appointments
Accept, schedule and cancel appointments.
apply health and safety standards
Adhere to standards of hygiene and safety established by respective authorities.
apply organisational techniques
Employ a set of organisational techniques and procedures which facilitate the achievement of the set goals set such as detailed planning of personnel's schedules. Use these resources efficiently and sustainably, and show flexibility when required.
develop organisational policies
Develop and supervise the implementation of policies aimed at documenting and detailing the procedures for the operations of the organisation in the lights of its strategic planning.
develop professional network
Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up to date on their activities.
- Scope note
- This includes the development of social relationships with patients and customers.
greet guests
Welcome guests in a friendly manner in a certain place.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
maintain personal hygiene standards
Preserve impeccable personal hygiene standards and have a tidy appearance.
manage budgets
Plan, monitor, report on the budget and prepare set production budgets.
manage financial aspects of a company
Manage the company-related legal and financial issues. Calculate and analyse numbers and figures. Look how to save costs and how to maximise income and productivity. Always balance costs against possible benefits before making a decision.
manage staff
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
promote human rights
Promote and respect human rights and diversity in light of the physical, psychological, spiritual and social needs of autonomous individuals, taking into account their opinions, beliefs and values, and the international and national codes of ethics, as well as the ethical implications of healthcare provision, ensuring their right to privacy and honouring for the confidentiality of healthcare information.
recruit employees
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
- Scope note
- It may include recruiting volunteers.
show diplomacy
Deal with people in a sensitive and tactful way.
train employees
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
Optional knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
1 competencebusiness management principles
Principles governing business management methods such as strategy planning, methods of efficient production, people and resources coordination.
Optional skills and competences 24 competences
Occupation specific
2 competencesoperate cremation equipment
Handle equipment used for the cremation of deceased individuals, such as cremators, incinerators, cremulators and magnets.
prepare coffins for cremation
Handle coffins, remove any metal handles or ornaments and put the coffin in the cremation oven.
Sector-specific
6 competencesdress bodies
Put on clothes on bodies of deceased persons, chosen or provided by the deceased one's relatives.
drive vehicles in processions
Drive cars, hearses or other vehicles at a steady pace in processions.
embalm bodies
Prepare bodies for funeral ceremonies, by cleaning and disinfecting them, using make-up to create the impression of a natural appearance and hiding or correcting any visible damages or injuries.
manage funeral equipment
Issue, store and manage funeral equipment, which may include memorial cards, candles, crucifixes and lowering straps.
provide emotional support to the bereaved
Show compassion and sympathy to the relatives of the deceased and people attending the funeral activities.
transfer coffins
Lift and carry coffins prior and during the funeral service. Place the coffins into the chapel and the cemetery.
Cross-sector
16 competencesanalyse financial performance of a company
Analyse the performance of the company in financial matters in order to identify improvement actions that could increase profit, based on accounts, records, financial statements and external information of the market.
apply business acumen
Take appropriate actions in a business environment in order to maximise possible outcome from each situation.
assist with funeral planning
Aid the families of patients with terminal illnesses with issues related to the organisation of the funeral.
control minor maintenance
Follow up on the maintenance and repairs to be carried out. Solve minor problems and pass harder problems on to the person responsible for maintenance.
coordinate catering
Contact catering companies and shop around different providers in order to find the most suitable caterer for the event. Arrange and agree contracts with caterers for the provision of the service.
keep personal administration
File and organise personal administration documents comprehensively.
liaise with local authorities
Maintain the liaison and exchange of information with regional or local authorities.
maintain inventory of tools
Keep an inventory of tools utilised in the provision of services. Ensure that tool sets remain complete and suitable for use.
maintain professional administration
File and organise professional administration documents comprehensively, keep customer records, fill in forms or log books and prepare documents about company-related matter.
manage emergency evacuation plans
Monitor quick and safe emergency evacuation plans.
manage maintenance operations
Oversee maintenance activities, making sure that staff is following procedures and ensuring routine and periodic refurbishment and maintenance activities.
perform religious ceremonies
Perform the ritual acts and apply the traditional religious texts during ceremonial events, such as funerals, confirmation, baptism, birth rites and other religious ceremonies.
provide visitor information
Provide directions and other relevant information to visitors.
relate empathetically
Recognise, understand and share emotions and insights experienced by another.
respond to visitor complaints
Respond to visitors complaints, in a correct and polite manner, offering a solution when possible and taking action when necessary.
work ergonomically
Apply ergonomy principles in the organisation of the workplace while manually handling equipment and materials.