consumer protection
The current legislation applicable in relation to the rights of consumers in the marketplace.
Sales engineers provide technical customisation of products based on customers requests and needs (mainly heavy duty), such as building equipment. They take care of business to business contact and assume responsibility for complex repairs and maintenance process.
Competences and skills
42 ESCO relationsEssential knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
1 competenceEssential skills and competences 22 competences
Occupation specific
4 competencescheck finished vehicles for quality control
Perform quality control on finished vehicles; make sure that quality standards have been achieved.
coordinate automotive repair and maintenance service
Coordinate the repair and maintenance services for automobiles and pursue the maximum usage of automotive repair equipment.
issue sales quotations for repairs or maintenance
Issue sales quotes, allowing potential customers to see which costs would be involved for the work or services they would like to have done.
manage vehicle services' financial resources
Control the costs concerning the salaries of employees, the equipment needed for repair and maintenance, insurance, stock, purchasing new components, etc.
Sector-specific
9 competencescalculate costs of repair operations
Calculate material and labour costs of repair operations. Understand appropriate computer programmes.
digital
implement sales strategies
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
keep up-to-date on manufacturer's policies
Stay up-to-date on manufacturer warranty and policy procedures; communicate with factory representatives.
maintain parts inventory
Maintain stock levels in accordance with organisation procedures and policies; estimate upcoming supply needs.
maintain vehicle records
Maintain vehicle records by accurately recording service operations and repairs.
negotiate sales contracts
Come to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.
prospect new customers
Initiate activities in order to attract new and interesting customers. Ask for recommendations and references, find places where potential customers can be located.
provide customer information related to repairs
Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.
purchase vehicle parts
Order specific parts required for maintenance and repair of a wide variety of vehicles.
Cross-sector
9 competencesachieve sales targets
Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.
advise customers on motor vehicles
Provide customer advice on motor vehicles, and possible options and accessories; communicate clearly and politely.
apply health and safety standards
Adhere to standards of hygiene and safety established by respective authorities.
apply territory planning
Plan the most cost-effective coverage of a sales territory with the available sales resources. Take into account prospect numbers, density, and buying patterns.
build business relationships
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
ensure compliance with warranty contracts
Implement and monitor repairs and/or replacements by the supplier in compliance with warranty contracts.
implement marketing strategies
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
maintain customer records
Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
Optional knowledge 9 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
4 competencescapital goods industry
The industry focused on the capital goods sector composed by machinery manufacturing companies that play a key role in producing and distributing capital goods such as electrical, defense or construction equipment.
car controls
The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.
e-procurement
The functioning and methods used to manage electronic purchases.
digital
parts pricing
The prices of vehicle parts on the market from various suppliers and their trends.
Cross-sector
5 competenceselectrical wiring plans
Pictorial representation of an electrical circuit. It shows the components of the circuit as simplified shapes, and the power and signal connections between the devices. It gives information about the relative position and arrangement of devices and terminals on the devices, to help in building or servicing the device. A wiring diagram is often used to troubleshoot problems and to make sure that all the connections have been made and that everything is present.
inventory management rules
The specific principles and techniques used in order to determine the approapriate level of inventory required.
supply chain principles
Characteristics, operations and resources involved in moving a product or service from supplier to the customer.
teamwork principles
The cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc.
types of vehicles
Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.
Optional skills and competences 10 competences
Occupation specific
1 competencepurchase automotive equipment
Purchase automotive equipment such as spare parts, supplies and materials; maintain and repair vehicles.
Sector-specific
1 competencecarry out repair of vehicles
Provide repair for vehicles and routine level checks, such as engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters, repair engine failures; repair mechanical and electrical systems malfunctions; replace parts and components; repair body damage.
Cross-sector
8 competencesapply technical communication skills
Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.
drive vehicles
Be able to drive vehicles; have the approapriate type of driving license according to the type of motor vehicle used.
interpret electrical diagrams
Read and comprehend blueprints and electrical diagrams; understand technical instructions and engineering manuals for assembling electrical equipment; understand electricity theory and electronic components.
maximise sales revenues
Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.
organise storage facilities
Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.
perform road testing of vehicles
Perform road tests with vehicles; ensure that all functions are working safely and correctly; test vehicle in extreme weather and road conditions.
think proactively
Take initiatives to come up with improvements.
use communication techniques
Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.