betting
The activity of predicting results and wagering money on the outcome. While most betting activities involve sports, bets can be placed on any kind of competition.
Betting managers organise and coordinate the activities of a betting shop. They oversee daily operations and facilitate communication between staff and customers. They carry out cashier duties, train staff and strive to improve the profitability of their business. They take responsibility for all betting activities and ensure that relevant betting rules and regulations are followed.
Competences and skills
40 ESCO relationsEssential knowledge 4 competences
Occupation specific
2 competencesbetting legislation
The official legislations and laws that regulate or prohibit betting activities.
Sector-specific
1 competencecustomer service
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
Cross-sector
1 competenceaccounting
The documentation and processing of data regarding financial activities.
Essential skills and competences 28 competences
Occupation specific
3 competencesrecognise indicators of problem betting
Recognise and react adequately to signs of problem betting, such as obsession, irrational behaviour and borrowing money.
supervise betting operations
Supervise betting activities to ensure that operations are conducted properly. Note irregularities and ensure that all betts are conducted according to law and house rules.
supervise betting shop staff
Observe, supervise and schedule the daily tasks of betting shop employees.
Sector-specific
7 competencesadvise on betting
Provide visitors with accurate betting advice. Inform visitors about the official laws and restrictions concerning betting.
assist customers
Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
display betting information
Answer betting queries and put betting information on display.
follow betting strategies
Develop logical betting strategies to increase profits and reduce losses in betting games and matches.
manage recreational facility
Manage the daily operations of a cultural facility. Organise all activities and coordinate the different departments functioning within a cultural facility. Develop a plan of action and arrange the necessary funds.
place bets
Place bets for sports and racing activities.
schedule recreation facilities
Schedule the use of recreational facilities.
Cross-sector
18 competencesachieve sales targets
Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.
follow company standards
Lead and manage according to the organisation's code of conduct.
keep records of work progress
Maintain records of the progress of the work including time, defects, malfunctions, etc.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
manage budgets
Plan, monitor, report on the budget and prepare set production budgets.
manage profitability
Regularly review sales and profit performance.
manage securities
Administer the securities owned by the company or organisation, namely debt securities, equity securities and derivatives aiming to get the highest benefit from them.
manage staff
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
measure customer feedback
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
monitor customer behaviour
Oversee, identify and observe the evolution of the customer's needs and interests.
perform project management
Manage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project's progress in order to achieve a specific goal within a set time and budget.
research
produce statistical financial records
Review and analyse individual and company financial data in order to produce statistical reports or records.
promote company
To always try to project the company in the best possible light and to go the extra mile to ensure the best possible experience at the club by staff and customers alike. To explain and actively promote all club activities to customers.
recruit employees
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
- Scope note
- It may include recruiting volunteers.
represent the organisation
Act as representative of the institution, company or organisation to the outside world.
set organisational policies
Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.
supervise daily information operations
Direct daily operations of different units. Coordinate program/project activities to assure the respect of costs and time.
train employees
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
Optional knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
1 competencerecreation activities
The field and characteristics of recreational activities for customers.
Optional skills and competences 7 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceidentify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Cross-sector
6 competencesapply knowledge of human behaviour
Practice principles related to group behaviour, trends in society, and influence of societal dynamics.
handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
keep task records
Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.
manage logistics
Create logistic framework for transporting goods to customers and for receiving returns, execute and follow up the logistics processes and guidelines. Adapt the production processes to the contingencies and constraints of the medium.
- Scope note
- Work with walls, walkway, pebbledash, glass, sheet metal, plastic and other materials.
organise labour
Organise, allocate and coordinate members of the team. Organise production programmes and plan the production and sales. Purchase materials and equipment. Manage stocks.
work in an organised manner
Stay focused on the project at hand, at any time. Organise, manage time, plan, schedule and meet deadlines.