characteristics of products
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
Jewellery and watches specialised sellers sell, maintain and clean jewels and watches in specialised shops.
Competences and skills
44 ESCO relationsEssential knowledge 9 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
7 competencescharacteristics of services
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
e-commerce systems
Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
digital
jewellery product categories
Categories in which various types of jewellery can be found such as diamond fashion jewellery or diamond bridal jewellery.
product comprehension
The offered products, their functionalities, properties and legal and regulatory requirements.
sales argumentation
Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
types of watches
Types of wristwatches, such as mechanical and quartz, their features and functions, such as calendar, chronograph, water resistance, etc.
Cross-sector
2 competencescharacteristics of diamonds
Key characteristics of diamonds that affect their value: carat weight, cut, colour and clarity.
characteristics of precious metals
Variations of precious metals according to density, corrossion resistance, electrical conductivity, light reflectivity and quality.
Essential skills and competences 27 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
21 competencescarry out active selling
Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.
carry out order intake
Take in of purchase requests for items that are currently unavailable.
carry out products preparation
Assemble and prepare goods and demonstrate their functionalities to customers.
demonstrate products' features
Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
estimate cost of jewellery and watches' maintenance
Estimate the total cost for the maintenance of watches or pieces of jewellery.
estimate value of used jewellery and watches
Assess used metal (gold, silver) and gems (diamonds, emeralds) based on age and current market rates.
examine merchandise
Control items put up for sale are correctly priced and displayed and that they function as advertised.
guarantee customer satisfaction
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
handle sensitive products
Properly store and present sensitive products, taking care of relevant factors like temperature, light exposure, moisture levels, etc.
identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
issue sales invoices
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
maintain store cleanliness
Keep the store tidy and clean by hovering and mopping.
monitor stock level
Evaluate how much stock is used and determine what should be ordered.
operate cash register
Register and handle cash transactions by using point of sale register.
organise product display
Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.
plan aftersales arrangements
Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.
prevent shoplifting
Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.
process refunds
Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
provide customer guidance on product selection
Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.
provide information on carat rating
Inform customers about the exact amount of carats and percentage of gold of a piece of jewellery. E.g. '14-carat gold' equals about 58% of pure gold.
stock shelves
Refill shelves with merchandise to be sold.
Cross-sector
6 competencesadvise customers on jewellery and watches
Provide customers with detailed advice on watches and pieces of jewellery available in the store. Explain about different brands and models and their characteristics and features. Recommend and provide personal advice on pieces of jewellery, according to the customer's needs and preferences.
apply numeracy skills
Practise reasoning and apply simple or complex numerical concepts and calculations.
ensure compliance with legal requirements
Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
organise storage facilities
Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.
provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Optional knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competencejewellery processes
Materials and processes involved in creating jewellery items like earrings, necklaces, rings, brackets, etc.
Cross-sector
0 competencesNo competences in this bucket.
Optional skills and competences 7 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
7 competencesadjust jewellery
Reshape, re-size and polish jewellery mountings. Customise jewellery according to customers' wishes.
calculate value of gems
Determine appraised value of gemstones such as diamonds and pearls. Study price guides, market fluctuations and grades of rarity.
change watch battery
Select a battery for a watch based on the brand, type and style of the watch. Replace the battery and explain to the customer how to preserve its life.
handle jewellery and watches insurance claims
Provide assistance to customers whose watches or jewelleries have been stolen or damaged. Communicate with insurance companies in order to quickly replace or refund items.
maintain jewels and watches
Use cleaning equipment to properly care for jewellery and watches, as per customer request. This might involve cleaning and polishing watches and pieces of jewellery.
read hallmarks
Read and understand stamps on metal object to indicate the purity, date of production, and producer of the item.
repair jewellery
Make jewellery repairs, such as enlarging or reducing ring sizes, soldering pieces of jewellery back together, and replacing broken or worn-out clasps and mountings.
Cross-sector
0 competencesNo competences in this bucket.