distribute programmes at the venue
Provide guests with leaflets and programmes related to the event taking place.
Ushers assist visitors by showing their way in a big building such as a theatre, stadium or concert hall. They check visitors' tickets for authorized access, give directions to their seats and answer questions. Ushers may take on security monitoring tasks and alert security personnel when required.
Competences and skills
30 ESCO relationsEssential skills and competences 9 competences
Occupation specific
1 competenceSector-specific
3 competencescheck tickets at venue entry
Ensure that all guests have valid tickets for the specific venue or show and report on irregularities.
explain features in accommodation venue
Clarify guests' accommodation facilities and demonstrate and show how to use them.
provide directions to guests
Show guests the way through buildings or on domains, to their seats or performance setting, helping them with any additional information so that they can reach the foreseen event destination.
Cross-sector
5 competencescommunicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
greet guests
Welcome guests in a friendly manner in a certain place.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
monitor guest access
Oversee guests access, ensuring that guest needs are addressed and security is maintained at all times.
sell tickets
Exchange tickets for money in order to finalise the selling process by issuing the tickets as a proof of payment.
Optional knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
1 competencefire safety regulations
The legal rules to be applied for fire safety and fire prevention in a facility.
Optional skills and competences 20 competences
Occupation specific
4 competencescheck list of participants
Verify whether people who are attending an event are on the participant list in order to make sure that nobody enters without authorisation.
clean up after an event
Make the premises neat and orderly during event-free periods.
prepare premises
Make rooms ready before the start of the event by taking care of different aspects such as decoration, seating and drinks or buffets.
replace defective devices
Replace or repair defective equipment.
Sector-specific
4 competenceshang advertising posters
Collect advertising posters and hang them on the respective advertising space. Affix posters in a professional manner, without folds, moulds, or overlaps.
manage lost and found articles
Make sure that all articles or objects lost are identified and that the owners gets them back in their possession.
supervise entertainment activities for guests
Oversee camp programmes and activities such as games, sports and entertainment events.
tend to guests with special needs
Ensure that disabled guests have access to the venue.
Cross-sector
12 competencescontrol crowd
Control a crowd or riot, ensuring people do not cross to areas they are not allowed to access, monitoring the crowd's behaviour and responding to suspicious and violent behaviour.
disseminate messages to people
Receive, process, and pass messages to people coming from phone calls, faxes, postal, and emails.
handle surveillance equipment
Monitor surveillance equipment to observe what people are doing in a given area and ensure their safety.
identify security threats
Identify security threats during investigations, inspections, or patrols, and perform the necessary actions to minimise or neutralise the threat.
liaise with security authorities
Respond quickly to security incidents and violations by calling the police and keep in touch with other relevant parties involved in the potential prosecution of the offender.
manage emergency evacuation plans
Monitor quick and safe emergency evacuation plans.
operate fire extinguishers
Understand the operation of fire extinguishing equipment and fire extinguishing techniques.
practice vigilance
Practice vigilance during patrol or other surveillance activities in order to ensure safety and security, to look out for suspicious behaviour or other alarming changes in patterns or activities, and to respond quickly to these changes.
process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
respond to visitor complaints
Respond to visitors complaints, in a correct and polite manner, offering a solution when possible and taking action when necessary.
sell snacks
Sell snacks and drinks, such as potato chips, popcorn, ice cream and soft drinks or beer, in cinemas or other entertainment venues.
work in shifts
Work in rotating shifts, where the goal is to keep a service or production line running around the clock and each day of the week.