data protection
The principles, ethical issues, regulations and protocols of data protection.
digital
Postmen/Postwomen deliver mails and parcel posts to residences and businesses. They perform mail delivery and collect signatures from the recipients. They perform other duties in connection with mail services from post offices or related organisations.
Competences and skills
23 ESCO relationsEssential knowledge 3 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceCross-sector
2 competencesgeographic areas
The detailed knowledge of a geographical area where different organisations carry out operations.
road traffic laws
The rule governing the circulation of vehicles, such as national traffic codes and the rules of the road.
Essential skills and competences 13 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
7 competencesanalyse travel alternatives
Analyse prospective improvements in journey efficiency through reduction of travel time by modifying itineraries and outlining alternatives.
differentiate types of packages
Identify and differentiate different kinds of mail items and packages to be delivered. Consider their differences to foresee the necessary tools required for delivery.
ensure the integrity of mail
Ensure the integrity of letters and packages to avoid damage. Ensure that packages are delivered to clients in the same condition they were collected in.
handle mail
Handle mail considering data protection issues, health and safety requirements, and specifications of different kinds of mail.
operate mailing information systems
Operate mailing information systems in order to record the processing and handling of mail. Record faults and identify packages that were not delivered. Ensure mail and small packages are traceable until they are delivered to the recipients.
digital
organise mail deliveries
Organise mail and small package deliveries in an efficient, confidential, and safe manner.
use geographic information systems
Work with computer data systems such as Geographic Information Systems (GIS).
digital
Cross-sector
6 competencesact reliably
Proceed in a way that one can be relied on or depended on.
establish daily priorities
Establish daily priorities for staff personnel; effectively deal with multi-task workload.
execute working instructions
Understand, interpret and properly apply work instructions regarding different tasks in the workplace.
implement environmental protection measures
Enforce environmental criteria to prevent environmental damage. Strive for the efficient use of resources in order to prevent waste and reduce costs. Motivate colleagues to take relevant steps to operate in an environmentally friendly manner.
green
interpret traffic signals
Observe lights on the road, road conditions, nearby traffic, and prescribed speed limits to ensure safety. Interpret traffic signals and act accordingly.
maintain privacy of service users
Respect and maintain the dignity and privacy of the client, protecting his or her confidential information and clearly explaining policies about confidentiality to the client and other parties involved.
Optional skills and competences 7 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
5 competencesapply information security policies
Implement policies, methods and regulations for data and information security in order to respect confidentiality, integrity and availability principles.
contact customers
Contact customers by telephone in order to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
drive in urban areas
Drive vehicles in urban areas. Interpret and understand transit signs in a city, the regulation of traffic, and the related common automobility agreements in an urban area.
drive two-wheeled vehicles
Drive two-wheeled vehicles such as bicycles and motorcycles for the performance of different tasks relating to the transportation of goods and passengers.
secure sensitive customer's information
Select and apply security measures and regulations related to sensitive customer information with the aim of protecting their privacy.
Cross-sector
2 competencescommunicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
respond to customers' inquiries
Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.