Pharmacy technicians, under the supervision of a pharmacist, check incoming goods, control stock, handle and store pharmaceuticals properly. Where permitted by national rules, they dispense medication and provide advice on their appropriate use.
No competences in this bucket.
Medication which can be self-administered by individuals for psychological or physical problems. This type is sold in supermarkets and drugstores and does not require a doctors prescription. This medication mostly treats common health issues.
No competences in this bucket.
Identify medication interactions, whether they are drug-drug or drug-patient interactions, and report any interactions to the pharmacist.
Accept accountability for one`s own professional activities and recognise the limits of one`s own scope of practice and competencies.
Verify the information on prescriptions from patients or from the doctor`s office ensuring that it is complete and accurate.
Apply quality standards related to risk management, safety procedures, patients feedback, screening and medical devices in daily practice, as they are recognized by the national professional associations and authorities.
Contribute to the delivery of coordinated and continuous healthcare.
Make sure that healthcare users are being treated professionally, effectively and safe from harm, adapting techniques and procedures according to the person's needs, abilities or the prevailing conditions.
Adhere to the Control of Substances Hazardous to Health (COSHH) procedures for activities that involve hazardous substances, such as bacteria, allergens, waste oil, paint or brake fluids that result in illness or injury.
Store, preserve and distribute medicinal products at the wholesale stage.
Maintain accuracy of prescription records and inventories of medications and pharmaceutical products.
Gather healthcare user information through various sources such as questioning the healthcare user, caregiver, or healthcare professional to obtain information on the patient`s health and social status, and interpreting records made by other health care professionals when appropriate.
Register and handle cash transactions by using point of sale register.
Make referrals to other professionals, based on the healthcare user's requirements and needs, especially when recognising that additional healthcare diagnostics or interventions are required.
Take stock of medications, chemicals, and supplies, entering the inventory data into a computer, receiving and storing incoming supplies, verifying the supplied quantities against invoices, and informing supervisors of stock needs and possible shortages.
Use mobile health technologies and e-health (online applications and services) in order to enhance the provided healthcare.
Participate in the delivery of multidisciplinary health care, and understand the rules and competences of other healthcare related professions.
Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.
Employ a set of organisational techniques and procedures which facilitate the achievement of the set goals set such as detailed planning of personnel's schedules. Use these resources efficiently and sustainably, and show flexibility when required.
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
Communicate effectively with patients, families and other caregivers, health care professionals, and community partners.
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
Comply with the regional and national health legislation which regulates relations between suppliers, payers, vendors of the healthcare industry and patients, and the delivery of healthcare services.
Assess the signs and be well-prepared for a situation that poses an immediate threat to a person's health, security, property or environment.
Understand the background of clients` and patients’ symptoms, difficulties and behaviour. Be empathetic about their issues; showing respect and reinforcing their autonomy, self-esteem and independence. Demonstrate a concern for their welfare and handle according to the personal boundaries, sensitivities, cultural differences and preferences of the client and patient in mind.
Take the necessary steps to guarantee the quality of pharmaceutical products ensuring that the refrigerators/freezers are at the correct temperature and complete the appropriate documentation.
Guarantee the correct distribution of the pharamacy products.
Follow agreed protocols and guidelines in support of healthcare practice which are provided by healthcare institutions, professional associations, or authorities and also scientific organisations.
Communicate with clients and their carer’s, with the patient’s permission, to keep them informed about the clients’ and patients’ progress and safeguarding confidentiality.
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
Maintain proper storage and security conditions for medication. Comply with standards and regulations.
Keep accurate client records which also satisfy legal and professional standards and ethical obligations in order to facilitate client management, ensuring that all clients' data (including verbal, written and electronic) are treated confidentially.
Prepare prescription labels, select the type of prescription container and attach the prescription labels to the container.
Contact the patient`s health insurance company and submit the appropriate forms with information on the patient and treatment.
Promote and respect diversity, and advocate for equal treatment of genders, ethnicities and minority groups in organisations in order to prevent discrimination and ensure inclusion and a positive environment.
Provide evidence based strategies to promote healthy living, disease prevention and management.
Cope with pressure and respond appropriately and in time to unexpected and rapidly changing situations in healthcare.
Transfer medication from vials to sterile, disposable syringes using aseptic techniques.
Interact, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.
Under a pharmacist`s supervision, add measured drugs or nutrients to intravenous solutions to prepare intravenous packs ensuring the process is done under sterile conditions.
Ensure patients/clients are fully informed about the risks and benefits of proposed treatments so they can give informed consent, engaging patients/clients in the process of their care and treatment.
Advise patients or other medical staff on how to handle overdose and poisoning intake in the most efficient manner.
Apply professional and evidence based assessment, goal setting, delivery of intervention and evaluation of clients, taking into account the developmental and contextual history of the clients, within one`s own scope of practice.
Ensure the patient receives the appropriate dose and form of medication.
Provide information and advice on medicinal products such as the appropriate use, the adverse reactions and the interactions with other medications.
Apply foreign languages in communicating with health service providers such as doctors and nurses.
Develop a mutually collaborative therapeutic relationship during treatment, fostering and gaining healthcare users' trust and cooperation.
Offer evidence-based advice on how to avoid ill health, educate and advise individuals and their carers on how to prevent ill health and/or be able to advise how to improve their environment and health conditions. Provide advice on the identification of risks leading to ill health and help to increase the patients' resilience by targeting prevention and early intervention strategies.
Provide useful information related to health care professions to ensure policy decisions are made in the benefit of communities.
Maintain an overview of all the incoming tasks in order to prioritise the tasks, plan their execution, and integrate new tasks as they present themselves.
Prepare the pharmaceutical form of medicinal products according to the prescription received from the medical doctor.
Provide patients with information about their medication, possible side effects, and contra-indications.
Use foreign languages for conducting and collaborating in health-related research.